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Covid2019 cuts back customer acquisition costs

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MUMBAI: Covid2019 has plummeted what was a skyrocketing cost of customer acquisition, according to a report that delves deep into the correlation between the pandemic and the entertainment industry. According to the special report, Navigating Covid-19, by Parrot Analytics, this is exciting for platforms launching in the middle of pandemic such as Quibi, HBOMax, and Peacock. Yet, as time stretches on, OTTs may lose subscribers whose free trials end or who churn due to the recession. After the lockdown, the demand for content may be even more important as out-of-home activities will pose greater competition.

Under stay-at-home orders, OTTs are gaining subscribers due to consumers’ heightened perceived value of their catalogue offerings.  

The report says that the global lockdowns, forcing everyone to be home, have led to increased content consumption (viewership, ratings, etc.). Yet, this increased consumption has been accompanied by the unique challenges of satisfying audiences while production of key tentpoles has been halted and delayed. Broadcasters and cable (Pay-TV) have additional hurdles compared to OTTs. They must also cope with reduced ad revenue within the industry, making their ability to optimize their airing schedules and to fill content gaps even more crucial. Nonetheless, OTTs and Broadcasters alike are looking to solve their challenges by acquiring and producing virus-proof content.

Meanwhile, distributors have an opportunity to revisit and leverage their reserve of content. They can offer unique packages of titles that will allow platforms and channels to retain their viewers and subscribers. Producers are challenged with finding innovative ideas and formats as well as adapting existing ideas to new restrictions placed during and post-lockdown. Simultaneously marketers are left searching for fragmented and dispersed audiences, recalculating and holding on allocating budget.

Pay TV

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In the short-term, Pay TV has similarly seen a surge in viewership and ratings. Yet, as industry analyst Rich Green- field points out, this bump has been underwhelming. Greenfield is not alone; many analysts expect networks to feel more repercussions due to their losses of advertising, their reliance on live TV, and their battle for a digitally orient- ed key audience: those between 18-24. When consumers are faced with hard choices, Covid2019’s impact long-term may accelerate cord-cutting, contributing to Pay TV’s decline. However, broadcasters can avoid this by capitalizing on audiences who are tuning in now.

What qualities have created opportunity under stay-at-home measures?

According to the report, there are a few characteristics of SVODs that have been advantageous during the lockdowns.

•           Size of catalogue:  The lockdown conditions have temporarily increased the value of all content, making it easier to reach the threshold of demand needed to acquire a customer. Thus, the larger the catalogue the greater the likelihood of customer acquisition at the moment.

•           Supply of originals:  As stay-at-home orders continue, boredom and loneliness is on the horizon for many consumers. This makes original content that connects people more important than ever.

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•           Flexible viewing: With families, roommates, and others forced to share living spaces, SVOD content avail- ability on multiple screens is an advantage. The flexibility to watch on TVs, laptops, and phones allows consumers to watch their preferred content wherever they want and with whomever they want.

•           Ad-free: Declining revenue from advertising poses a unique challenge at the moment; many companies have cut their marketing teams, frozen budgets, and are limited in ad-production capabilities. Thus, SVOD’s diminished reliance on ad-revenue is beneficial.

Netflix

Consider Netflix. Its large catalogue, supply of diverse original content, flexible availability and lack of ad-reliance allows it to thrive at this moment. The crisis has also temporarily reverted Netflix to an earlier phase in OTT life-cycles, in which total demand for content dictates subscriber growth and retention.

Netflix is not alone, Disney+ also exhibits similar qualities. Although it has a limited supply of originals, its flexible access, ad-free platform, and large catalogue of premium children’s and family-friendly IP support its ability to thrive. Amazon Prime Video and Hulu are also well positioned with large catalogues, many originals, and flexible viewership.

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For Pay-TV, channels with large catalogues of family-friendly content, such as Discovery and Disney, are fulfilling increased demand from kids who are home due to school closures. Other broadcasters which are experiencing holes in programming are employing repeats or flashbacks of favourite episodes, searching for foreign acquisitions, and considering moving exclusive content from their OTT platforms back

The key for producers and distributors is therefore to capitalize on this need for a larger catalogue and greater supply of originals. They can solve the pains of an aching industry with innovative content that fulfils and attracts the audiences that platforms, networks, and marketers are seeking to find.

What can the industry do to thrive moving forward?

In the midst of uncertainty, data allows decision-makers to be agile, says the report.

Covid-2019’s effects on the global TV industry have likely just begun to unfold. As new consequences emerge, the industry will need to adapt swiftly by combining the art of storytelling with the science of human behaviour.

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Content preferences

Audience content preferences have shifted due to Covid2019, these include a desire for original content, especially content that fills holes left by cancellations or delays.

OTTs have an opportunity for growth due to increased streaming volume, but in order to prevent churn they must optimize their release schedules and content acquisitions.

Broadcasters are challenged with holes in programming schedules, but can adapt by reinvigorating fandoms and finding replacement titles that will attract target audiences.

Distributors should optimize their content packages for broadcasters and OTTs in need.

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Producers, despite shutdowns, can be resilient by prioritizing projects that fulfil audiences’ shifting demand and finding new formats to create fresh content.

Marketers may need to pivot their channel spends, but can find ways to maximize their audience reach and tap into emerging preferences.

OTT solutions

Capture shifting preferences: By examining trends in content preferences, OTTs can prioritize speeding up releases or acquiring titles that may appeal to audiences’ shifting needs.

Acquire vs. retain subscribers: Platforms must evaluate whether titles fulfil the preferences of existing subscribers or those yet to be acquired. Depending on an OTT’s goals, they may choose to prioritize a title that targets retention or to prioritize a title that targets acquisition.

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Ensure audiences are satisfied, but not overloaded:  Saturation is another term for diminishing marginal returns. Based on past data, OTTs can derive an optimal point or a point of saturation. To ensure audiences are not over- whelmed, OTTs should evaluate if there is headroom before speeding up releases or acquiring titles. Otherwise, due to genre saturation, titles may underperform.

iWorld

Cheekatilo shines in the dark with record debut on Prime Video

A crime thriller steps out of the shadows as Telugu storytelling claims centre stage.

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MUMBAI: Sometimes, the darkest stories travel the farthest. Prime Video’s latest Telugu original Cheekatilo has done exactly that, clocking a record-breaking launch week and emerging as the most-streamed south original movie on the platform during its debut period.

Premiering worldwide on January 23, the edge-of-the-seat crime suspense trended at the top through its opening weekend and reached viewers across 89 per cent of India’s pin codes, underlining its rare ability to cut across regions, languages and viewing habits. The performance marks a significant milestone for Prime Video’s south originals slate, reflecting the rising national appetite for tightly written, character-driven narratives.

Beyond the numbers, Cheekatilo’s success highlights a broader shift in audience preferences. The strong engagement around the film points to the growing demand for female-led storytelling, with viewers gravitating towards grounded, intense narratives rooted in real-world settings. The film’s national traction reinforces the idea that language is no longer a barrier when the story holds its nerve.

Prime Video India director and head of originals Nikhil Madhok said the response to Cheekatilo reflects the momentum of South Originals and the increasing resonance of bold, genre-driven stories. He noted that the film’s gripping narrative and performances kept audiences hooked from start to finish, strengthening Prime Video’s positioning as a destination for distinctive storytelling with cultural authenticity.

Directed by Sharan Kopishetty and produced by D. Suresh Babu under the Suresh Productions banner, Cheekatilo is written by Chandra Pemmaraju and Kopishetty. The film stars Sobhita Dhulipala as Sandhya, alongside Viswadev Rachakonda, with Chaitanya Visalakshmi, Esha Chawla, Jhansi, Aamani and Vadlamani Srinivas in pivotal roles.

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Set against the urban pulse of Hyderabad, the film adds another strong chapter to Prime Video’s expanding catalogue of south originals. With its launch-week dominance and widespread reach, Cheekatilo proves that when storytelling hits the right note, even the darkest tales can command the brightest spotlight.

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Gaming

Checkmate Goes Digital as Chess Joins Esports Nations Cup 2026

From boards to bytes, chess readies for a nation-first showdown in Riyadh.

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MUMBAI: When pawns meet power plays, the game changes. Chess, the world’s oldest mind sport, is officially stepping deeper into the digital arena after the Esports World Cup Foundation confirmed it as one of 16 titles at the inaugural Esports Nations Cup 2026, set to unfold in Riyadh from 2 to 29 November.

For a game synonymous with quiet halls and ticking clocks, this is a bold move. Chess at ENC 2026 promises scale, spectacle and serious competition, fielding an unprecedented 128 players and opening the board to fresh talent and underrepresented nations as the sport’s esports evolution gathers pace.

The chess competition will run from November 2 to November 8, culminating in a playoff final. The opening phase features 128 players split into 16 round-robin groups of eight, with the top four from each group advancing.

That leaves 64 players battling it out in a single-elimination playoff bracket. Early rounds will be best-of-two, while the quarterfinals onward step up to best-of-four encounters. Deadlocks will be settled via Armageddon tie-breakers, and all matches will be played in a Rapid 10+0 format, designed for speed, tension and drama.

National pride is front and centre. Of the 128 slots, 64 players will receive direct invitations based on Champions Chess Tour rankings, limited to one per nation. Another 56 players will qualify through regional online qualifiers, while eight wildcard spots round out the field.

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Qualifiers will be hosted by Chess.com across seven regions, including Middle East + India + Central Asia, with two qualifier windows in June 2026. Each country can field a maximum of two players, ensuring both depth and diversity across the draw.

Chess already tasted esports stardom at the 2025 Esports World Cup, where 20 nations were represented and the intensity surprised even purists. The event ended with Magnus Carlsen lifting the title for Team Liquid, sealing chess’s credentials as a natural fit for high-stakes digital competition.

India’s top-ranked player Arjun Erigaisi called the experience “unlike any chess tournament I’ve played before”, adding that the energy of the esports stage is drawing new audiences into the game.

For commentators and fans alike, the shift to a nation-based format raises the stakes. Chessbase India co-founder Sagar Shah likened the moment to the excitement of the Chess Olympiad, while grandmaster and broadcaster Tania Sachdev said the national format adds “pride, pressure and passion” that pulls viewers in deeper.

From silent calculation to roaring crowds, chess at the Esports Nations Cup 2026 is less about moving pieces and more about moving perceptions. Checkmate, it seems, has gone fully digital.

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iWorld

Paid panic: how paid posts sparked a child-safety scare in Delhi and Mumbai

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A wave of panic swept through Delhi and Mumbai over the past week as viral social media posts claimed a sudden spike in missing and kidnapped children. The alarm bells proved false. Both cities’ police forces issued categorical denials, pointing fingers at paid promotion and rumour-mongering designed to create public hysteria. The twist: fingers are now pointing at Yash Raj Films, accused of orchestrating the scare as guerrilla marketing for Mardaani 3, its upcoming vigilante thriller about child trafficking.

The episode lays bare a darker truth about India’s social media ecosystem. With smartphone penetration soaring and screen time at record highs, paid promotion tools have become weapons of mass hysteria. A few thousand rupees can boost a post to millions of eyeballs within hours. When that post plays on primal fears like child safety, verification becomes an afterthought. Users share first, question later. The result: manufactured crises that feel real until authorities scramble to debunk them.

Delhi Police took to Instagram 23 hours ago with a blunt message: “After following a few leads, we discovered that the hype around the surge in missing girls in Delhi is being pushed through paid promotion. Creating panic for monetary gains won’t be tolerated, and we’ll take strict action against such individuals.” The post, captioned “Facts matter, Fear doesn’t”, made clear the force’s irritation at being dragged into what it views as a manufactured crisis.

Mumbai Police followed suit, issuing a statement denying claims of kidnappings. “Certain social media handles are misrepresenting data and indulging in rumour-mongering regarding cases of missing and kidnapped children. We categorically deny these claims,” the force wrote. It added that FIRs were being registered against those “deliberately spreading false information and creating public panic.”

The misinformation spread with startling effectiveness. Popular Instagram and Twitter accounts, some with hundreds of thousands of followers, shared alarming statistics and anecdotal reports of vanished children, tagging police handles and demanding action. The posts gained traction quickly, amplified by concerned parents and activists. Only when both police forces traced the origin of the claims did the facade crumble: many of the viral posts were boosted through paid promotion, a telltale sign of coordinated astroturfing rather than organic concern.

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Enter Yash Raj Films, the 50-year-old production house behind the Mardaani franchise. The series, starring Rani Mukerji as a no-nonsense cop battling human trafficking rings, has built its brand on gritty, socially conscious thrillers. Mardaani 3 is in production, and online chatter swiftly connected the dots between the missing persons panic and the film’s subject matter. Accusations flew: had YRF seeded fake stories to drum up buzz for its vigilante cop sequel?

YRF issued a furious rebuttal. “Yash Raj Films is a 50-year-old company founded on the core principles of being highly ethical and transparent,” a spokesperson said. “We strongly deny the accusations floating on social media that Mardaani 3’s promotional campaign has deliberately sensationalised a sensitive issue like this and we have immense trust in our authorities that they will share all facts and truths in due course of time.”

The denial is categorical, but scepticism lingers. Guerrilla marketing, viral hoaxes masquerading as public service announcements, manipulated data: these are not unheard of in Bollywood’s playbook, though rarely deployed on such a sensitive issue. Child safety is a third rail; exploiting it for box office returns crosses a line even by the industry’s elastic ethical standards.

Yet the evidence tying YRF directly to the posts remains circumstantial. No smoking gun links the production house to the paid promotions flagged by police. What is clear is that someone paid to amplify posts about missing children at precisely the moment a film about missing children was in the public eye. Whether that someone was a rogue marketing agency, an overzealous publicist, or a bad actor with no YRF connection remains murky.

The fallout is reputational. YRF, which has cultivated a family-friendly, socially responsible image across five decades, now finds itself defending against accusations of weaponising child safety fears. The Mardaani franchise, built on the premise of protecting the vulnerable, risks being tarred as exploitative. Rani Mukerji, the face of the series, has yet to comment.

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For Delhi and Mumbai police, the episode is a reminder of social media’s double-edged sword. The platforms amplify genuine crises but also manufacture fake ones with alarming ease. Paid promotion tools, designed to help legitimate businesses reach audiences, can just as easily turbocharge hoaxes. Distinguishing signal from noise requires resources and speed that overstretched forces often lack.

India’s social media consumption has exploded. The average urban user now spends over four hours daily on platforms, doom-scrolling through an endless feed of news, gossip and outrage. Algorithms prioritise engagement over accuracy, pushing emotionally charged content to the top. A post about missing children triggers immediate shares; a dry police denial struggles for traction. By the time fact-checkers mobilise, the lie has circled the country thrice.

Paid promotion supercharges this dynamic. For as little as Rs2,000, anyone can boost a post to lakhs of users, targeting specific demographics and geographies. The tools are legitimate, used daily by small businesses and political campaigns. But in the wrong hands, they become misinformation missiles. A fabricated crisis about child kidnappings, amplified by paid reach, looks indistinguishable from organic concern. Users see friends sharing it, assume it must be true, and hit repost. The cascade is self-reinforcing.

The broader pattern is troubling. Misinformation thrives on emotional triggers: fear for children, distrust of institutions, calls to action. A viral post claiming kidnappings demands immediate sharing; verifying it feels like wasted time when lives might be at stake. By the time authorities debunk the claims, the damage is done. Panic has spread, trust in institutions has eroded, and the original purveyors of the hoax have vanished into the digital ether.

This is the new normal. Every week brings a fresh panic: contaminated food, imminent disasters, communal violence rumours. Most prove baseless. Yet each one finds traction because social media rewards speed over truth. The infrastructure designed to connect people now excels at frightening them. Platforms profit from the chaos; advertisers pay for eyeballs regardless of whether the content is fact or fiction. The incentives are perverse, and there is no fix in sight.

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Whether YRF is guilty or merely collateral damage in a misinformation campaign will depend on what authorities uncover in their investigations. The production house insists it has “immense trust” that police will reveal the truth. If that truth exonerates YRF, the studio will still carry the stain of association. If it implicates them, Mardaani 3 will enter cinemas under a cloud that no amount of box office success can dispel.

For now, the message from both police forces is unambiguous: there is no surge in missing children, the panic was engineered, and those responsible will face consequences. Parents can exhale. Social media users might want to pause before hitting share. And Bollywood’s marketers, ethical or otherwise, have been put on notice: weaponising fear for profit will not go unpunished.

A wave of panic swept through Delhi and Mumbai over the past week as viral social media posts claimed a sudden spike in missing and kidnapped children. The alarm bells proved false. Both cities’ police forces issued categorical denials, pointing fingers at paid promotion and rumour-mongering designed to create public hysteria. The twist: fingers are now pointing at Yash Raj Films, accused of orchestrating the scare as guerrilla marketing for Mardaani 3, its upcoming vigilante thriller about child trafficking.

The episode lays bare a darker truth about India’s social media ecosystem. With smartphone penetration soaring and screen time at record highs, paid promotion tools have become weapons of mass hysteria. A few thousand rupees can boost a post to millions of eyeballs within hours. When that post plays on primal fears like child safety, verification becomes an afterthought. Users share first, question later. The result: manufactured crises that feel real until authorities scramble to debunk them.

Delhi Police took to Instagram 23 hours ago with a blunt message: “After following a few leads, we discovered that the hype around the surge in missing girls in Delhi is being pushed through paid promotion. Creating panic for monetary gains won’t be tolerated, and we’ll take strict action against such individuals.” The post, captioned “Facts matter, Fear doesn’t”, made clear the force’s irritation at being dragged into what it views as a manufactured crisis.

Advertisement

Mumbai Police followed suit, issuing a statement denying claims of kidnappings. “Certain social media handles are misrepresenting data and indulging in rumour-mongering regarding cases of missing and kidnapped children. We categorically deny these claims,” the force wrote. It added that FIRs were being registered against those “deliberately spreading false information and creating public panic.”

The misinformation spread with startling effectiveness. Popular Instagram and Twitter accounts, some with hundreds of thousands of followers, shared alarming statistics and anecdotal reports of vanished children, tagging police handles and demanding action. The posts gained traction quickly, amplified by concerned parents and activists. Only when both police forces traced the origin of the claims did the facade crumble: many of the viral posts were boosted through paid promotion, a telltale sign of coordinated astroturfing rather than organic concern.

Enter Yash Raj Films, the 50-year-old production house behind the Mardaani franchise. The series, starring Rani Mukerji as a no-nonsense cop battling human trafficking rings, has built its brand on gritty, socially conscious thrillers. Mardaani 3 is in production, and online chatter swiftly connected the dots between the missing persons panic and the film’s subject matter. Accusations flew: had YRF seeded fake stories to drum up buzz for its vigilante cop sequel?

YRF issued a furious rebuttal. “Yash Raj Films is a 50-year-old company founded on the core principles of being highly ethical and transparent,” a spokesperson said. “We strongly deny the accusations floating on social media that Mardaani 3’s promotional campaign has deliberately sensationalised a sensitive issue like this and we have immense trust in our authorities that they will share all facts and truths in due course of time.”

The denial is categorical, but scepticism lingers. Guerrilla marketing, viral hoaxes masquerading as public service announcements, manipulated data: these are not unheard of in Bollywood’s playbook, though rarely deployed on such a sensitive issue. Child safety is a third rail; exploiting it for box office returns crosses a line even by the industry’s elastic ethical standards.

Advertisement

Yet the evidence tying YRF directly to the posts remains circumstantial. No smoking gun links the production house to the paid promotions flagged by police. What is clear is that someone paid to amplify posts about missing children at precisely the moment a film about missing children was in the public eye. Whether that someone was a rogue marketing agency, an overzealous publicist, or a bad actor with no YRF connection remains murky.

The fallout is reputational. YRF, which has cultivated a family-friendly, socially responsible image across five decades, now finds itself defending against accusations of weaponising child safety fears. The Mardaani franchise, built on the premise of protecting the vulnerable, risks being tarred as exploitative. Rani Mukerji, the face of the series, has yet to comment.

For Delhi and Mumbai police, the episode is a reminder of social media’s double-edged sword. The platforms amplify genuine crises but also manufacture fake ones with alarming ease. Paid promotion tools, designed to help legitimate businesses reach audiences, can just as easily turbocharge hoaxes. Distinguishing signal from noise requires resources and speed that overstretched forces often lack.

India’s social media consumption has exploded. The average urban user now spends over four hours daily on platforms, doom-scrolling through an endless feed of news, gossip and outrage. Algorithms prioritise engagement over accuracy, pushing emotionally charged content to the top. A post about missing children triggers immediate shares; a dry police denial struggles for traction. By the time fact-checkers mobilise, the lie has circled the country thrice.

Paid promotion supercharges this dynamic. For as little as Rs 2,000, anyone can boost a post to lakhs of users, targeting specific demographics and geographies. The tools are legitimate, used daily by small businesses and political campaigns. But in the wrong hands, they become misinformation missiles. A fabricated crisis about child kidnappings, amplified by paid reach, looks indistinguishable from organic concern. Users see friends sharing it, assume it must be true, and hit repost. The cascade is self-reinforcing.

Advertisement

The broader pattern is troubling. Misinformation thrives on emotional triggers: fear for children, distrust of institutions, calls to action. A viral post claiming kidnappings demands immediate sharing; verifying it feels like wasted time when lives might be at stake. By the time authorities debunk the claims, the damage is done. Panic has spread, trust in institutions has eroded, and the original purveyors of the hoax have vanished into the digital ether.

This is the new normal. Every week brings a fresh panic: contaminated food, imminent disasters, communal violence rumours. Most prove baseless. Yet each one finds traction because social media rewards speed over truth. The infrastructure designed to connect people now excels at frightening them. Platforms profit from the chaos; advertisers pay for eyeballs regardless of whether the content is fact or fiction. The incentives are perverse, and there is no fix in sight.

Whether YRF is guilty or merely collateral damage in a misinformation campaign will depend on what authorities uncover in their investigations. The production house insists it has “immense trust” that police will reveal the truth. If that truth exonerates YRF, the studio will still carry the stain of association. If it implicates them, Mardaani 3 will enter cinemas under a cloud that no amount of box office success can dispel.

For now, the message from both police forces is unambiguous: there is no surge in missing children, the panic was engineered, and those responsible will face consequences. Parents can exhale. Social media users might want to pause before hitting share. And Bollywood’s marketers, ethical or otherwise, have been put on notice: weaponising fear for profit will not go unpunished.
 

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