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“We harness the power of Gen AI platforms to revolutionise content creation:” Innova Solutions’ Arpita Dubey

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Mumbai: As B2B marketing grows more complex with longer decision cycles and fragmented buyer behaviors, Innova Solutions is stepping up to simplify and unify the process. Under the expertise of Innova Solutions’ Sr director, head of marketing, APAC SBU & India, Arpita Dubey, who has over 18 years of experience, the company is utilising AI and data-driven tools to break down silos and deliver personalized customer experiences that drive business growth.

Indiantelevision.com’s Arth Chakraborty caught up with Dubey to talk about integrating AI into B2B marketing strategies, challenges when adopting AI for marketing purposes, and more.

Edited Excerpts:

On the first steps for integrating AI into B2B marketing strategies

To strategically leverage technology in B2B marketing, it is crucial to clearly define key objectives and identify opportunities where AI can have the greatest impact. Integration of AI in marketing enables curated persona development and hyper-personalization, which are vital for targeted campaigns aimed at niche audiences. By improving data analytics and content generation, AI allows for faster, more cost-efficient processes and better utilization of marketing budgets.

Initial steps should include conducting a cost-benefit analysis, assessing the maturity and capabilities of AI tools, and identifying marketing techniques where AI integration can enhance brand presence and accelerate growth, all while meeting marketing and overall business objectives.

On the AI technologies or tools that are currently most effective in your marketing efforts

The effectiveness of any tool is directly tied to the specific marketing objectives it aims to fulfill. At Innova Solutions, our strategic priorities include enhancing brand visibility, establishing ourselves as an employer of choice, driving business growth, and cultivating a brand that resonates with customers, employees, and job seekers. To achieve these goals, we are leveraging AI-enabled automation tools like HubSpot for advanced segmentation and hyper-personalization of campaigns and ZoomInfo for deeper audience insights.

We utilise the integrated AI capabilities of Salesforce to optimize customer relationship management. Additionally, we harness the power of generative AI platforms to revolutionize content creation, enabling us to produce high-quality content at scale while significantly reducing the time and costs associated with these efforts. We are also using an in-house developed content management platform that has the capability to store, train various resource banks and provide quick output for various services customer testimonials, etc. Furthermore, we are continuously exploring tools and technologies that enhances our performance ensuring that our digital presence remains strong and effective.

On the biggest challenges you faced when adopting AI for marketing purposes

As AI becomes increasingly integrated into marketing systems, several strategic challenges arise in achieving full-stack AI adoption. Foremost among these are ensuring content authenticity, maintaining data quality, preventing data leakage, and avoiding plagiarism. In the B2B marketing landscape, where our programs span multiple services across diverse industries and geographies, training AI models with extensive resource banks presents a significant challenge.

A major hurdle has been related to data quality and integration. Ensuring that existing data is both clean and compatible with AI systems demands substantial time and resources. Furthermore, equipping the marketing team with the skills needed to effectively utilize AI tools involves considerable investment in upskilling and training.

On measuring the success of your AI-driven marketing initiatives and the crucial KPIs

The success of AI-driven marketing initiatives is measured through several key performance indicators (KPIs), including lead quality scores, conversion rates, customer lifetime value, and return on marketing investment. Custom metrics have also been developed to track efficiency gains in marketing processes.

On the emerging AI trends that you believe will significantly impact B2B marketing in the near future

Conversational AI, extended personalization capabilities, AI-enabled SEM are some of the trends in AI technology that are most likely to evolve and profoundly affect B2B marketing in the near future. Apart from this, we are also in a time where we need to be more targeted in our approach, AI-enhanced account-based marketing (ABM) is another trend that I am seeing picking up speed, leading to more efficient and effective ABM campaigns. Lastly, as I mentioned earlier AI in data analytics and decision-making is going to further evolve and become more seamless and help in driving better ROI.

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Nielsen launches co-viewing pilot to sharpen TV measurement

Super Bowl pilot to refine how shared TV audiences are counted

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MUMBAI: Nielsen is taking a fresh stab at one of television’s oldest blind spots: how many people are actually watching the same screen. The audience-measurement giant on February 4 unveiled a co-viewing pilot that uses wearable devices to better capture shared viewing, starting with America’s biggest broadcast stage.

The trial begins with Super Bowl LX on NBC on February 8, 2026, before extending to other high-profile live sports and entertainment events in the first half of the year. The goal is simple but commercially potent: count viewers more accurately, especially during live spectacles that pull families and friends to one screen.

The new approach leans on Nielsen’s proprietary wearable meters, wrist-worn devices that resemble smartwatches. These passively capture audio signatures from TV content, logging exposure to shows, films and live events without requiring viewers to sign in or self-report. In theory, fewer clicks, fewer lapses, better data.

Karthik Rao, Nielsen’s ceo, cast the move as part of a broader measurement push. He said the company’s task is to keep pushing accuracy as clients invest heavily in live programming that draws mass audiences. The co-viewing pilot, he added, builds on upgrades such as Big Data + Panel measurement, out-of-home expansion, live-streaming metrics and wearable-based tracking.

Co-viewing is not new territory for Nielsen, which has long tried to estimate how many people sit before a single set. What is new is the heavier integration of wearables and passive detection to reduce reliance on active inputs from panel homes.

For now, the pilot comes with caveats. Co-viewing estimates from the trial will not be folded into Nielsen’s Big Data + Panel ratings, which remain the industry’s trading currency. Instead, pilot findings will be shared with clients a few weeks after final Big Data + Panel ratings are delivered. Clients may disclose those findings publicly.

More impact data will follow later this year. Full integration into Nielsen’s marketing-intelligence suite is slated as a longer-term play, with a target of bringing co-viewing into currency measurement for the 2026–2027 season. This is only phase one, with further co-viewing enhancements planned beyond 2026 and additional timelines to be announced.

The push fits a wider pattern. Nielsen has in recent years expanded big-data integration, adopted first-party data for live-streaming measurement and broadened out-of-home tracking. It also positions itself as the reference point for streaming metrics through products such as The Gauge and the Nielsen Streaming Top 10.

In a market where billions of ad dollars hinge on decimal points, counting who is in the room matters. If Nielsen can pin down shared viewing, the humble sofa could become prime measurement real estate. The race to count every eyeball just found a new wrist to watch.

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Delhivery chairman Deepak Kapoor, independent director Saugata Gupta quit board

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Gurugram: Delhivery’s boardroom is being reset. Deepak Kapoor, chairman and independent director, has resigned with effect from April 1 as part of a planned board reconstitution, the logistics company said in an exchange filing. Saugata Gupta, managing director and chief executive of FMCG major Marico and an independent director on Delhivery’s board, has also stepped down.

Kapoor exits after an eight-year stint that included steering the company through its 2022 stock-market debut, a period that saw Delhivery transform from a venture-backed upstart into one of India’s most visible logistics platforms. Gupta, who joined the board in 2021, departs alongside him, marking a simultaneous clearing of two senior independent seats.

“Deepak and Saugata have been instrumental in our process of recognising the need for and enabling the reconstitution of the board of directors in line with our ambitious next phase of growth,” said Sahil Barua, managing director and chief executive, Delhivery. The statement frames the exits less as departures and more as deliberate succession, a boardroom shuffle timed to the company’s evolving scale and strategy.

The resignations arrive amid broader governance recalibration. In 2025, Delhivery appointed Emcure Pharmaceuticals whole-time director Namita Thapar, PB Fintech founder and chairman Yashish Dahiya, and IIM Bangalore faculty member Padmini Srinivasan as independent directors, signalling a tilt towards consumer, fintech and academic expertise at the board level.

Kapoor’s tenure spanned Delhivery’s most defining years, rapid network expansion, public listing and the push towards profitability in a bruising logistics market. Gupta’s presence brought FMCG and brand-scale perspective during a period when ecommerce volumes and last-mile delivery economics were being rewritten.

The twin exits, effective from the new financial year, underscore a familiar corporate rhythm: founders consolidate, veterans rotate out, and fresh voices are ushered in to script the next chapter. In India’s hyper-competitive logistics race, even the boardroom does not stand still.

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Meta appoints Anuvrat Rao as APAC head of commerce partnerships

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SINGAPORE: Anuvrat Rao has taken charge as APAC  head of commerce and signals partnerships at Meta, steering monetisation deals across Facebook, Instagram and WhatsApp from Singapore. The former Google executive, known for launching Google Assistant, PWAs, AMP and Firebase across Asia-Pacific, steps into the role after a high-growth stint as chief business officer at Locofy.ai.

At Locofy.ai, Rao helped convert a three-year free beta into a paid engine, clocking 1,000 subscribers and 15 enterprise clients within ten days of launch in September 2024. The low-code startup, backed by Accel and top tech founders, is famed for turning designs into production-ready code using proprietary large design models.

Before that, Rao founded generative AI venture 1Bstories, which was acquired by creative AI platform Laetro in mid-2024, where he briefly served as managing director for APAC. Alongside operating roles, he has been an active investor and advisor since 2020, backing startups such as BotMD, Muxy, Creator plus, Intellect, Sealed and CricFlex through a creator-economy-led thesis.

Rao spent over eight years at Google, holding senior partnership roles across search, assistant, chrome, web and YouTube in APAC, and earlier cut his teeth in strategy consulting at OC&C in London and investment finance at W. P. Carey in Europe and the US.

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