Digital Agencies
Today, digital is about hyper specialisation: Ashish Bhasin
MUMBAI: When large network companies are looking at acquiring smaller speciailsed digital agencies, the Dentsu Aegis Network, which was formulated last year, has taken a different step.
The network has formed a digital council with CEOs of its three digital specialist companies – iProspectCommunicate2, Isobar and Webchutney. The council will be led by iProspectCommunicate 2 MD Vivek Bhargava, Isobar India MD Shamsuddin Jasani and Webchutney CEO & co-founder, Sidharth Rao.
Dentsu Aegis Network Chairman & CEO South Asia Ashish Bhasin speaks at length on the newly-formed digital council, the agency’s plan for its digital businesses and much more…
The Denstu Aegis Network already has rich talent pool. How has acquiring digital boutique agencies helped you?
In early days when we were Aegis media, I was very clear that digital will play an extremely important role in marketing in the days to come. That is the very reason why we invested on the first digital agency of the network – isobar. The organic start up picked up really well, the agency that had just two people on board then has over 100 professionals today. At present, isobar is a full service agency with creative at its heart.
We also started observing that search will soon be an integral part of our lives. This thought turned into a fact as mobile and internet penetration is today exploding in the country. Keeping this in mind, we partnered with our global digital agency iProspect. We could have gone ahead to set up a search agency but that would have taken a longer period of time. It was soon after that we acquired Communicate 2 which is one of the leading agencies in the search space which then was renamed to iProspect Communicate 2.
After the Denstu Aegis merger, we further got lucky to get on board WebChutney. Today, digital is all about hyper specialisation and I think with such rich talent in house, it has only taken our businesses to the next level.
What will be the role of the digital council?
The objective is very clear, while we have specialised talent on board, we wanted to bring them together. While each of them operating independently we thought why not create a body that can influence the industry as a whole. Digital as a segment needs to be understood by certain clients and is becoming very important for many of them. With the council, there will be ways and means by which all the three agencies can be an influencer to a client.
How do you think will the council help in the overall functioning of the network?
With 500 digital specialists and the three leading digital specialist companies in India as part of our group, we will look forward to add best talent to our network. The vision is basically to make sure that we remain consistent in our work and be at par with the global standards. To create a consolidated vision together this will help us scale up the business.
How much does digital account for the network’s revenue?
All I can tell you is that 40 per cent of our talent is working on digital. This is a marketing leading proportion. Also, both in India and globally, we get a relevant proportion of our revenue from digital.
With digital been an integral part of a brand’s media plan today, how has marketers’ briefs and demands changed?
There are various kinds of marketers; some who are very digital savvy with a good understanding of the medium while there are some who know that digital is no longer a medium to experiment with but need it to build the communication plans. These are the multinationals and global players. The other set of clients are the smaller ones which are just stepping up to leverage the medium.
We are going to invest heavily on technology. All the three digital agencies are now expected to have a common tech platform so that we are able to give solutions on these grounds. Social media is also another area where clients are demanding to integrate in the overall digital communication strategy.
It is not about media plan any more, it is about bringing in digital as an integral part of the communication strategy.
What are the other plans lined up for the digital side of the business?
One aspect that we will be investing time on is to bring best global practices in India. We believe it is time to bring across world class campaigns and move beyond the basic hygiene work.
Digital Agencies
GUEST COLUMN: Deepankar Das on the feedback problem slowing creative teams
BENGALURU: For years, creative teams have learned to live with ambiguity. Vague comments, last-minute changes, feedback that arrives without context, clarity, or conviction. It became part of the job – something teams worked around rather than getting it solved.
But as we head into 2026, that tolerance is wearing thin.
Creative work today moves faster, scales wider, and involves more stakeholders than before. Teams are producing more content across more formats, often with distributed collaborators and tighter timelines. In this environment, guesswork is no longer a harmless inconvenience. It’s a cost – to time, to budgets, and to creative mindspace.
The real problem isn’t feedback, it’s how it’s given
Most creative professionals you see today will tell you they’re not against feedback. In fact, they rely on it. Good feedback sharpens ideas, strengthens execution, and pushes work forward. The problem is ‘unclear’ feedback. When someone says “this doesn’t feel right” without context, they aren’t just revising – they’re basically decoding. They’re guessing what the problem might be, trying different directions, and burning time in the process. Multiply that by a few stakeholders and a few rounds, and suddenly days disappear.
In 2026, when teams are expected to deliver faster without compromising quality, interpretation is a luxury most can’t afford.
Scale has changed rverything
Creative projects used to be smaller and simpler. A designer, a manager, maybe one client contact. Feedback loops were short, even if they weren’t perfect.
Today, the same project might involve internal marketing teams, agencies, freelancers, brand reviewers, and regional teams. Everyone has a say. Everyone leaves comments. And often, those comments don’t agree. More people reviewing work means alignment matters more than ever. Clear feedback isn’t just about being nice to creative teams, it’s about keeping projects moving when complexity increases.
Guesswork quietly wears teams down
One of the less talked-about impacts of unclear feedback is what it does to people.
When feedback is vague or contradictory, creatives second-guess their decisions. They hesitate. They overwork. They keep extra time buffers “just in case.” Over time, confidence drops. Ownership fades. Work becomes safer, not stronger. Creative energy gets spent on managing uncertainty instead of pushing ideas forward. And in an industry already grappling with burnout, unclear feedback adds unnecessary mental load.
Actionable feedback is a shared skill
Clear feedback doesn’t mean controlling creative decisions or dictating every detail. It means being specific enough that someone knows what to do next.
Actionable feedback answers three basic questions:
What exactly needs attention?
Why does it matter?
What outcome are we aiming for?
This applies whether you’re reviewing a video frame, a design layout, or a copy draft. The clearer the feedback, the fewer follow-ups it creates. In 2026, teams that treat feedback as a skill and not an afterthought, will move faster with less friction.
Tools shape behaviour (whether we admit it or not)
The way feedback is delivered is often dictated by the tools teams use. Comments buried in long email threads, messages split across chat apps, or notes detached from the actual work all contribute to confusion.
When feedback lives outside the work, context often gets lost. When it’s disconnected from versions and timelines, decisions get questioned. When it’s scattered, accountability disappears. More teams are starting to realise that feedback problems aren’t just communication issues, they’re workflow issues. How work moves between people matters just as much as the work itself.
From Opinions To Alignment
One of the biggest shifts happening in creative teams is a move away from purely opinion-driven feedback. Instead of “I like this” or “I don’t,” teams are asking better questions:
● Does this meet the brief?
● Does this solve the problem?
● Does this align with the goal?
This change reduces unnecessary back-and-forth and helps feedback feel less personal and more productive. It also makes decisions easier to explain and defend. As creative work becomes more strategic, feedback has to support that shift.
2026 Is About Fewer Loops, Not Faster Loops
There’s a misconception that speed means moving through feedback cycles faster. In reality, the most creative teams aren’t just accelerating loops, they’re reducing them. Clear, actionable feedback upfront leads to fewer revisions later. Clear approval stages prevent last-minute surprises. Clear decisions stop work from circling endlessly.
In 2026, efficiency won’t come from working harder or longer. It will come from designing workflows that respect creative time and attention.
Ending guesswork is a mindset change
Ultimately, ending creative guesswork isn’t just about better tools or processes. It’s about mindset. It’s about recognising that clarity is an act of respect – for the work, for the people doing it, for the time invested and for the mindspace used. It’s about moving from “figure it out” to “here’s what we’re aiming for.”
Creative teams that embrace this shift will find themselves not only delivering faster, but also enjoying the process more. And in an industry built on imagination, that might be the most valuable outcome of all.
Digital Agencies
Kunal Wanvari steps up as senior brand and digital marketing manager at Franklin Templeton India
MUMBAI: Franklin Templeton India has elevated Kunal Wanvari to senior brand and digital marketing manager, signalling a continued push towards data-driven brand building and digital-first engagement in a crowded asset management market.
Wanvari has spent nearly eight years with Franklin Templeton India, steadily rising through the marketing ranks. Prior to this role, he served as marketing manager and assistant marketing manager, working across brand strategy, content, digital media and campaign execution from the firm’s Mumbai office.
Before joining Franklin Templeton, Wanvari built his digital credentials at WATConsult, where he handled brand strategy and account leadership roles, and earlier at Kush Infosystems, focusing on SEO and performance marketing. His career began in sales and marketing roles, giving him a ground-up understanding of commercial storytelling.
A computer engineer by training with deep digital marketing expertise, Wanvari’s elevation reflects Franklin Templeton’s bet on hybrid marketers—equal parts brand, data and digital—as competition for investor attention intensifies.
Digital Agencies
PSB Xchange appoints Ankush Aggarwal as CXO, Sahil Sikka as CBO and CFO
MUMBAI: PSB Xchange, India’s digital marketplace for financial solutions and a flagship platform of Veefin Solutions Limited, has reinforced its leadership team with two senior appointments as it prepares for its next phase of growth.
Ankush Aggarwal has been named chief experience officer, bringing with him more than 20 years of experience across corporate banking and the SME ecosystem. In his new role, he will focus on shaping simple, seamless and results-oriented experiences for banks, corporates and ecosystem partners. Aggarwal has previously held leadership roles at Kotak Mahindra Bank, IndusInd Bank and SG Finserve, where he led initiatives across customer onboarding, credit processes, servicing operations and digital transformation.
Widely recognised for connecting technology, operations and business strategy, Aggarwal has consistently built scalable and compliant experience models. At PSB Xchange, his focus will be on strengthening platform thinking, governance and continuous improvement to enhance efficiency and customer outcomes.
Alongside him, Sahil Sikka joins PSB Xchange as chief business officer and chief financial officer. With over 15 years of experience in banking and financial services, Sikka has played a key role in building and scaling businesses. He was part of the founding leadership team at SG Finserve, where he helped create a listed NBFC, overseeing business strategy, capital planning, product development and governance. His work earned him the best CFO financial services award at the India CFO Awards 2024.
Earlier in his career, Sikka worked with HDFC Bank, Aditya Birla Finance and Kotak Mahindra Bank, driving growth across corporate banking and structured finance. In his dual role at PSB Xchange, he will focus on strengthening growth strategy, scaling operations sustainably and delivering long-term value through strong governance and collaboration.
Commenting on the appointments, PSB Xchange and Veefin Solutions Limited CEO Sorabh Dhawan, said the additions reflect the platform’s ambitions as it expands its engagement with banks and financial institutions. He added that Aggarwal’s experience-led approach and Sikka’s strategic and financial expertise will be central to driving sustainable growth and value creation in the years ahead.
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