MAM
PRCAI’s Deeptie Sethi emphasises PR industry’s need to upskill
NEW DELHI: The PR and communications industry is doing very well thank you. That’s the view of The Public Relations Consultants Association of India (PRCAI) CEO Deeptie Sethi. The former Ford India communications boss who was brought into lead the professional organisation after stints in the US expects the spin doctoring business to grow at a healthy 12 percent year on year and she estimates it to cross Rs 2,000 crore in the not too distant future.
“It has been growing rapidly and is almost back to pre-pandemic levels,” she says with a big smile.
Sethi has brought in a new drive into the PRCAI, organising workshops, training masterclasses, keeping in mind the demands that clients are dishing out in a complex world consisting of newspapers, whatsapp, digital media print and video outlets, TV channels, social media influencers, bloggers, fake news, podcasters, paid media, earned media, short video platforms and what have you.
“There was a time when all you had to do was draw up the right communications strategy and reach out to ensure print and TV channel journos got the right brand message through the dissemination of releases,” she explains. “But today you have several options and the responsibility of a communication professional has multiplied manifold. There is a high level of penetration of mobiles, and you know, millennials, the way they are absorbing content. Today, we are overloaded with information. Upskilling and sharpening existing skillsets are the order of the day. We listen, we learn, we educate, and we practise.”
Towards this end, the PRCAI has conducted a three month programme called ‘Writing Pen Upskilling’ which helps professionals to learn new techniques of writing and helps them visualize a story from the journalist’s and writer’s perspective. “We had a batch of 41 PR people. Practitioners from 10 consultancies came forward and nominated their people, ” she reveals, adding that another upskilling programme is on the anvil.
According to her, the manner in which communications messages are being delivered has transformed with digitisation. Currently, the audience consumes messages according to their taste and requirements. And it is quick to voice its opinion and ire against brands to their followers on social media. Hence, crafting the right communications strategy targeting the right audience and tracking its impact is becoming even more challenging.
“Performance marketing and influencer marketing are about having the right skills but public relations and communications is all about that trust and authenticity. We have that higher responsibility to make sure we are communicating the right story,” she highlights.
Sethi cautions that brands cannot be built in one day. “It is a consistent effort to put the message across to the audience and build credibility in the market. Defining a clear objective is imperative to achieve the right result. The problem is that people are unable to set a clear objective and what they would like to achieve from promotion or marketing.” she explains.
The industry is focusing on bringing in research-oriented communication expertise and specialisation, which help to identify different trends and customise effective communication strategies.
“Today, a lot of research is happening in our communication industry, from using data accurately, to learning and improving skills,” Sethi says. “Artificial intelligence, machine learning and automation are all the rage. It is something that agencies, consultancies and brands are looking to adopt. It is important to figure out where the gaps are and how we can work together and overcome them. Through this the industry is also solving customer’s problems – a skill that is much-needed at this hour.”
Sethi is optimistic about the growth of the PR and communication industry in 2022. However, she is concerned about the macro challenges that the country is facing currently, with rising inflationary pressures, a weak rupee, and economic uncertainty.
“If economic slowdown and recession come, budgets will be impacted, thereby, various other things will be affected. We can also be impacted, so we need to be cautious in our approach,” she predicts.
Wise words from a seasoned veteran.
MAM
Nielsen launches co-viewing pilot to sharpen TV measurement
Super Bowl pilot to refine how shared TV audiences are counted
MUMBAI: Nielsen is taking a fresh stab at one of television’s oldest blind spots: how many people are actually watching the same screen. The audience-measurement giant on February 4 unveiled a co-viewing pilot that uses wearable devices to better capture shared viewing, starting with America’s biggest broadcast stage.
The trial begins with Super Bowl LX on NBC on February 8, 2026, before extending to other high-profile live sports and entertainment events in the first half of the year. The goal is simple but commercially potent: count viewers more accurately, especially during live spectacles that pull families and friends to one screen.
The new approach leans on Nielsen’s proprietary wearable meters, wrist-worn devices that resemble smartwatches. These passively capture audio signatures from TV content, logging exposure to shows, films and live events without requiring viewers to sign in or self-report. In theory, fewer clicks, fewer lapses, better data.
Karthik Rao, Nielsen’s ceo, cast the move as part of a broader measurement push. He said the company’s task is to keep pushing accuracy as clients invest heavily in live programming that draws mass audiences. The co-viewing pilot, he added, builds on upgrades such as Big Data + Panel measurement, out-of-home expansion, live-streaming metrics and wearable-based tracking.
Co-viewing is not new territory for Nielsen, which has long tried to estimate how many people sit before a single set. What is new is the heavier integration of wearables and passive detection to reduce reliance on active inputs from panel homes.
For now, the pilot comes with caveats. Co-viewing estimates from the trial will not be folded into Nielsen’s Big Data + Panel ratings, which remain the industry’s trading currency. Instead, pilot findings will be shared with clients a few weeks after final Big Data + Panel ratings are delivered. Clients may disclose those findings publicly.
More impact data will follow later this year. Full integration into Nielsen’s marketing-intelligence suite is slated as a longer-term play, with a target of bringing co-viewing into currency measurement for the 2026–2027 season. This is only phase one, with further co-viewing enhancements planned beyond 2026 and additional timelines to be announced.
The push fits a wider pattern. Nielsen has in recent years expanded big-data integration, adopted first-party data for live-streaming measurement and broadened out-of-home tracking. It also positions itself as the reference point for streaming metrics through products such as The Gauge and the Nielsen Streaming Top 10.
In a market where billions of ad dollars hinge on decimal points, counting who is in the room matters. If Nielsen can pin down shared viewing, the humble sofa could become prime measurement real estate. The race to count every eyeball just found a new wrist to watch.
Brands
Delhivery chairman Deepak Kapoor, independent director Saugata Gupta quit board
Gurugram: Delhivery’s boardroom is being reset. Deepak Kapoor, chairman and independent director, has resigned with effect from April 1 as part of a planned board reconstitution, the logistics company said in an exchange filing. Saugata Gupta, managing director and chief executive of FMCG major Marico and an independent director on Delhivery’s board, has also stepped down.
Kapoor exits after an eight-year stint that included steering the company through its 2022 stock-market debut, a period that saw Delhivery transform from a venture-backed upstart into one of India’s most visible logistics platforms. Gupta, who joined the board in 2021, departs alongside him, marking a simultaneous clearing of two senior independent seats.
“Deepak and Saugata have been instrumental in our process of recognising the need for and enabling the reconstitution of the board of directors in line with our ambitious next phase of growth,” said Sahil Barua, managing director and chief executive, Delhivery. The statement frames the exits less as departures and more as deliberate succession, a boardroom shuffle timed to the company’s evolving scale and strategy.
The resignations arrive amid broader governance recalibration. In 2025, Delhivery appointed Emcure Pharmaceuticals whole-time director Namita Thapar, PB Fintech founder and chairman Yashish Dahiya, and IIM Bangalore faculty member Padmini Srinivasan as independent directors, signalling a tilt towards consumer, fintech and academic expertise at the board level.
Kapoor’s tenure spanned Delhivery’s most defining years, rapid network expansion, public listing and the push towards profitability in a bruising logistics market. Gupta’s presence brought FMCG and brand-scale perspective during a period when ecommerce volumes and last-mile delivery economics were being rewritten.
The twin exits, effective from the new financial year, underscore a familiar corporate rhythm: founders consolidate, veterans rotate out, and fresh voices are ushered in to script the next chapter. In India’s hyper-competitive logistics race, even the boardroom does not stand still.
MAM
Meta appoints Anuvrat Rao as APAC head of commerce partnerships
At Locofy.ai, Rao helped convert a three-year free beta into a paid engine, clocking 1,000 subscribers and 15 enterprise clients within ten days of launch in September 2024. The low-code startup, backed by Accel and top tech founders, is famed for turning designs into production-ready code using proprietary large design models.
Before that, Rao founded generative AI venture 1Bstories, which was acquired by creative AI platform Laetro in mid-2024, where he briefly served as managing director for APAC. Alongside operating roles, he has been an active investor and advisor since 2020, backing startups such as BotMD, Muxy, Creator plus, Intellect, Sealed and CricFlex through a creator-economy-led thesis.
Rao spent over eight years at Google, holding senior partnership roles across search, assistant, chrome, web and YouTube in APAC, and earlier cut his teeth in strategy consulting at OC&C in London and investment finance at W. P. Carey in Europe and the US.
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