MAM
Omnichannel marketing: Engaging customers across platforms
Gone are those days when consumers used to contact just one channel regarding a specific brand or business. In today’s dynamic world, which is swarming with countless digital platforms, the consumers choose several channels to interact with a brand. Therefore, it has become crucial for brands to integrate online and offline channels to craft seamless customer experiences.
Understanding omnichannel marketing
This omni-channel approach paves the path for a consistent and personalized experience across multiple touchpoints contrary to multi-channel approach that caters to different channels individually. Omnichannel marketing helps integrate all channels to create a single coherent brand message. Whether a consumer chooses to interact with a brand through social media, on its website, attempts to connect through messages or visits their physical store, the experience should be a unified one.
Centered around ‘customers’
The customer lies at the core of omnichannel marketing. Getting deep and truly understanding the customer journey as well as all of their preferences and behavior will be a key approach to delivering hyper-personalized experiences across every channel. Brands, through data analytics, will capture the most vital customer insights that may only exhaustively understand their needs to deliver the right message at the right time.
Choosing the right technology
Delivering a seamless experience necessitates creating an integrated technology ecosystem consisting of CRMs (Customer Relationship Management Systems), data analytics platforms and automation tools. These technologies will help understand and track consumer behavior alongside offering consistent messaging across multiple channels.
Personalisation is ‘King’
Every customer is unique and so will be their needs. Leveraging data analytics to gather insights pertaining to customer behavior and preferences help tailor content of the messages and offers to fit each customer’s unique needs. For example, in case you are searching for a new pair of shoes on a website, receiving offers based on recent searches will enhance relevance and boost chances to engage with the brand.
Launching an Omnichannel Marketing Strategy
Other than understanding the buying behavior and preferences of your target consumer, invest in the right technology and deliver more personal experiences across channels.
1 Cross-platform data flows
Create a system where data gathered on one platform (for instance, a mobile application) can be utilized to automatically enrich the user experience on another platform. This will facilitate seamless transitions across touchpoints and improve customer satisfaction.
2 AI-driven personalisation
Capitalize on AI to deliver personalised experiences based on real-time consumer behavior. Offering content and recommendations tailored to evolving customer needs for hyper-relevant and dynamic experiences lies at the heart of omnichannel marketing.
3 Sync real-time inventory
Invest in and implement technology that offers real-time visibility into product availability across channels.This would help customers seamlessly switch between online browsing and in-store shopping catering a unified brand experience.
4 Geofencing
Reaching the actual target customer with the right message or offer at the right place is one of the most critical steps when bridging the online and offline gap. Using geofencing technology, the right messages or offers can be sent to customers near the physical stores to enhance their in-store shopping experience.
5 Integrated customer support
Customer service across the platforms needs to be harmonized where the customer can switch platforms but continue the conversation seamlessly. For instance, for the same customer who initiated a live chat with the support desk, they should be allowed to pick up from the point at which they dropped the conversation when using the brand’s social media support line, without necessarily repeating any information.
The article has been authored by AdCounty Media co-founder and chief revenue officer Delphin Varghese.
MAM
Nielsen launches co-viewing pilot to sharpen TV measurement
Super Bowl pilot to refine how shared TV audiences are counted
MUMBAI: Nielsen is taking a fresh stab at one of television’s oldest blind spots: how many people are actually watching the same screen. The audience-measurement giant on February 4 unveiled a co-viewing pilot that uses wearable devices to better capture shared viewing, starting with America’s biggest broadcast stage.
The trial begins with Super Bowl LX on NBC on February 8, 2026, before extending to other high-profile live sports and entertainment events in the first half of the year. The goal is simple but commercially potent: count viewers more accurately, especially during live spectacles that pull families and friends to one screen.
The new approach leans on Nielsen’s proprietary wearable meters, wrist-worn devices that resemble smartwatches. These passively capture audio signatures from TV content, logging exposure to shows, films and live events without requiring viewers to sign in or self-report. In theory, fewer clicks, fewer lapses, better data.
Karthik Rao, Nielsen’s ceo, cast the move as part of a broader measurement push. He said the company’s task is to keep pushing accuracy as clients invest heavily in live programming that draws mass audiences. The co-viewing pilot, he added, builds on upgrades such as Big Data + Panel measurement, out-of-home expansion, live-streaming metrics and wearable-based tracking.
Co-viewing is not new territory for Nielsen, which has long tried to estimate how many people sit before a single set. What is new is the heavier integration of wearables and passive detection to reduce reliance on active inputs from panel homes.
For now, the pilot comes with caveats. Co-viewing estimates from the trial will not be folded into Nielsen’s Big Data + Panel ratings, which remain the industry’s trading currency. Instead, pilot findings will be shared with clients a few weeks after final Big Data + Panel ratings are delivered. Clients may disclose those findings publicly.
More impact data will follow later this year. Full integration into Nielsen’s marketing-intelligence suite is slated as a longer-term play, with a target of bringing co-viewing into currency measurement for the 2026–2027 season. This is only phase one, with further co-viewing enhancements planned beyond 2026 and additional timelines to be announced.
The push fits a wider pattern. Nielsen has in recent years expanded big-data integration, adopted first-party data for live-streaming measurement and broadened out-of-home tracking. It also positions itself as the reference point for streaming metrics through products such as The Gauge and the Nielsen Streaming Top 10.
In a market where billions of ad dollars hinge on decimal points, counting who is in the room matters. If Nielsen can pin down shared viewing, the humble sofa could become prime measurement real estate. The race to count every eyeball just found a new wrist to watch.
Brands
Delhivery chairman Deepak Kapoor, independent director Saugata Gupta quit board
Gurugram: Delhivery’s boardroom is being reset. Deepak Kapoor, chairman and independent director, has resigned with effect from April 1 as part of a planned board reconstitution, the logistics company said in an exchange filing. Saugata Gupta, managing director and chief executive of FMCG major Marico and an independent director on Delhivery’s board, has also stepped down.
Kapoor exits after an eight-year stint that included steering the company through its 2022 stock-market debut, a period that saw Delhivery transform from a venture-backed upstart into one of India’s most visible logistics platforms. Gupta, who joined the board in 2021, departs alongside him, marking a simultaneous clearing of two senior independent seats.
“Deepak and Saugata have been instrumental in our process of recognising the need for and enabling the reconstitution of the board of directors in line with our ambitious next phase of growth,” said Sahil Barua, managing director and chief executive, Delhivery. The statement frames the exits less as departures and more as deliberate succession, a boardroom shuffle timed to the company’s evolving scale and strategy.
The resignations arrive amid broader governance recalibration. In 2025, Delhivery appointed Emcure Pharmaceuticals whole-time director Namita Thapar, PB Fintech founder and chairman Yashish Dahiya, and IIM Bangalore faculty member Padmini Srinivasan as independent directors, signalling a tilt towards consumer, fintech and academic expertise at the board level.
Kapoor’s tenure spanned Delhivery’s most defining years, rapid network expansion, public listing and the push towards profitability in a bruising logistics market. Gupta’s presence brought FMCG and brand-scale perspective during a period when ecommerce volumes and last-mile delivery economics were being rewritten.
The twin exits, effective from the new financial year, underscore a familiar corporate rhythm: founders consolidate, veterans rotate out, and fresh voices are ushered in to script the next chapter. In India’s hyper-competitive logistics race, even the boardroom does not stand still.
MAM
Meta appoints Anuvrat Rao as APAC head of commerce partnerships
At Locofy.ai, Rao helped convert a three-year free beta into a paid engine, clocking 1,000 subscribers and 15 enterprise clients within ten days of launch in September 2024. The low-code startup, backed by Accel and top tech founders, is famed for turning designs into production-ready code using proprietary large design models.
Before that, Rao founded generative AI venture 1Bstories, which was acquired by creative AI platform Laetro in mid-2024, where he briefly served as managing director for APAC. Alongside operating roles, he has been an active investor and advisor since 2020, backing startups such as BotMD, Muxy, Creator plus, Intellect, Sealed and CricFlex through a creator-economy-led thesis.
Rao spent over eight years at Google, holding senior partnership roles across search, assistant, chrome, web and YouTube in APAC, and earlier cut his teeth in strategy consulting at OC&C in London and investment finance at W. P. Carey in Europe and the US.
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