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Legrand India revolutionises customer experience with E-Shop launch

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Mumbai: Today, Legrand India unveiled a groundbreaking digital strategy that promises to redefine the customer experience in the electrical and digital building infrastructure sector. Named “E-Shop,” this direct-to-customer (D2C) platform boasts a highly interactive website and a suite of digital channels. It is catering to a diverse clientele, including homeowners and remote electricians. As a market leader, Legrand is set to ensure seamless last-mile connectivity in India with free-of-cost deliveries.

This exciting new venture was formally inaugurated by  Legrand Group in India MD & CEO Tony Berland in a recently held event, accompanied by a fresh logo, innovative services, and a pioneering marketing campaign. The E-Shop’s success was validated through a rigorous five-month beta testing phase, serving over 200 customers monthly and seamlessly integrating with Legrand’s extensive ecosystem.

Legrand India director of sales Samir Kakkar stated, “In addition to our existing channels, such as projects, panel builders, system integrators, and retail counters, we recognised the burgeoning growth of e-commerce in India. To align with our ambitious goals, we have established a dedicated channel – digital business & emerging channel, which manages our e-commerce and omnichannel operations. Our sellers and fulfilment partners are our trusted distributors, fostering a robust nationwide distribution network.”

While D2C marks a promising journey for Legrand, it builds on a digital foundation established through previous initiatives. Legrand India has already achieved substantial business success worth Rs 230 million through digital platforms like Meta, Google, Indiamart, and Amazon. This favourable response paved the way for the creation of a dedicated E-Shop for Indian consumers, which is poised for further growth with targeted customer acquisition and content strategies.

Legrand India brand digital business and emerging channels Laxman Tari elucidated, “We are actively working on enhancing the customer experience through various projects aimed at simplifying the online purchasing journey. These initiatives will propel our product category into a prominent position on the online selling platform, with stages of implementation expected within the next six months.”

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Legrand India’s head of director marketing Sameer Saxena, emphasised, “Legrand is renowned for its product innovation and disruptive marketing strategies. We have meticulously studied consumer behaviour, trends, and patterns to ensure unmatched customer satisfaction. Our introduction of modern trade concepts in the electrical industry has borne fruit, with 45 showrooms across India. We aim to replicate this success in the realm of e-commerce.”

Behind the seemingly simple concept of an E-Shop lies a web of innovation. To meet the critical demand for defined product availability, Legrand established a dedicated slot in its warehouse, swiftly accessible to sellers. The E-Shop is equipped with a dedicated call centre to promptly address customer queries and complaints. Additionally, Legrand has harnessed the power of machine learning with ‘Chatbot – LIVA,’ offering real-time transaction updates, product inquiries, and efficient complaint handling.

To bolster consumer confidence in shipping and logistics, Legrand has forged a pan-India partnership with ‘Delhivery.’

As the Internet of Things (IoT) drives demand for smart home products across India, Legrand’s E-Shop is poised to become the go-to destination for these offerings. Customers can now effortlessly embark on the journey to make their homes smarter. The E-Shop even offers the option to book an appointment with an expert for a personalized smart home experience.

With this groundbreaking E-Shop, Legrand reaffirms its commitment to pioneering innovation in the electrical and digital building infrastructure industry, setting new standards for customer satisfaction and convenience. For more information and to experience the future of electrical infrastructure, visit Legrand E-Shop.

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Nielsen launches co-viewing pilot to sharpen TV measurement

Super Bowl pilot to refine how shared TV audiences are counted

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MUMBAI: Nielsen is taking a fresh stab at one of television’s oldest blind spots: how many people are actually watching the same screen. The audience-measurement giant on February 4 unveiled a co-viewing pilot that uses wearable devices to better capture shared viewing, starting with America’s biggest broadcast stage.

The trial begins with Super Bowl LX on NBC on February 8, 2026, before extending to other high-profile live sports and entertainment events in the first half of the year. The goal is simple but commercially potent: count viewers more accurately, especially during live spectacles that pull families and friends to one screen.

The new approach leans on Nielsen’s proprietary wearable meters, wrist-worn devices that resemble smartwatches. These passively capture audio signatures from TV content, logging exposure to shows, films and live events without requiring viewers to sign in or self-report. In theory, fewer clicks, fewer lapses, better data.

Karthik Rao, Nielsen’s ceo, cast the move as part of a broader measurement push. He said the company’s task is to keep pushing accuracy as clients invest heavily in live programming that draws mass audiences. The co-viewing pilot, he added, builds on upgrades such as Big Data + Panel measurement, out-of-home expansion, live-streaming metrics and wearable-based tracking.

Co-viewing is not new territory for Nielsen, which has long tried to estimate how many people sit before a single set. What is new is the heavier integration of wearables and passive detection to reduce reliance on active inputs from panel homes.

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For now, the pilot comes with caveats. Co-viewing estimates from the trial will not be folded into Nielsen’s Big Data + Panel ratings, which remain the industry’s trading currency. Instead, pilot findings will be shared with clients a few weeks after final Big Data + Panel ratings are delivered. Clients may disclose those findings publicly.

More impact data will follow later this year. Full integration into Nielsen’s marketing-intelligence suite is slated as a longer-term play, with a target of bringing co-viewing into currency measurement for the 2026–2027 season. This is only phase one, with further co-viewing enhancements planned beyond 2026 and additional timelines to be announced.

The push fits a wider pattern. Nielsen has in recent years expanded big-data integration, adopted first-party data for live-streaming measurement and broadened out-of-home tracking. It also positions itself as the reference point for streaming metrics through products such as The Gauge and the Nielsen Streaming Top 10.

In a market where billions of ad dollars hinge on decimal points, counting who is in the room matters. If Nielsen can pin down shared viewing, the humble sofa could become prime measurement real estate. The race to count every eyeball just found a new wrist to watch.

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Delhivery chairman Deepak Kapoor, independent director Saugata Gupta quit board

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Gurugram: Delhivery’s boardroom is being reset. Deepak Kapoor, chairman and independent director, has resigned with effect from April 1 as part of a planned board reconstitution, the logistics company said in an exchange filing. Saugata Gupta, managing director and chief executive of FMCG major Marico and an independent director on Delhivery’s board, has also stepped down.

Kapoor exits after an eight-year stint that included steering the company through its 2022 stock-market debut, a period that saw Delhivery transform from a venture-backed upstart into one of India’s most visible logistics platforms. Gupta, who joined the board in 2021, departs alongside him, marking a simultaneous clearing of two senior independent seats.

“Deepak and Saugata have been instrumental in our process of recognising the need for and enabling the reconstitution of the board of directors in line with our ambitious next phase of growth,” said Sahil Barua, managing director and chief executive, Delhivery. The statement frames the exits less as departures and more as deliberate succession, a boardroom shuffle timed to the company’s evolving scale and strategy.

The resignations arrive amid broader governance recalibration. In 2025, Delhivery appointed Emcure Pharmaceuticals whole-time director Namita Thapar, PB Fintech founder and chairman Yashish Dahiya, and IIM Bangalore faculty member Padmini Srinivasan as independent directors, signalling a tilt towards consumer, fintech and academic expertise at the board level.

Kapoor’s tenure spanned Delhivery’s most defining years, rapid network expansion, public listing and the push towards profitability in a bruising logistics market. Gupta’s presence brought FMCG and brand-scale perspective during a period when ecommerce volumes and last-mile delivery economics were being rewritten.

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The twin exits, effective from the new financial year, underscore a familiar corporate rhythm: founders consolidate, veterans rotate out, and fresh voices are ushered in to script the next chapter. In India’s hyper-competitive logistics race, even the boardroom does not stand still.

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Meta appoints Anuvrat Rao as APAC head of commerce partnerships

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SINGAPORE: Anuvrat Rao has taken charge as APAC  head of commerce and signals partnerships at Meta, steering monetisation deals across Facebook, Instagram and WhatsApp from Singapore. The former Google executive, known for launching Google Assistant, PWAs, AMP and Firebase across Asia-Pacific, steps into the role after a high-growth stint as chief business officer at Locofy.ai.

At Locofy.ai, Rao helped convert a three-year free beta into a paid engine, clocking 1,000 subscribers and 15 enterprise clients within ten days of launch in September 2024. The low-code startup, backed by Accel and top tech founders, is famed for turning designs into production-ready code using proprietary large design models.

Before that, Rao founded generative AI venture 1Bstories, which was acquired by creative AI platform Laetro in mid-2024, where he briefly served as managing director for APAC. Alongside operating roles, he has been an active investor and advisor since 2020, backing startups such as BotMD, Muxy, Creator plus, Intellect, Sealed and CricFlex through a creator-economy-led thesis.

Rao spent over eight years at Google, holding senior partnership roles across search, assistant, chrome, web and YouTube in APAC, and earlier cut his teeth in strategy consulting at OC&C in London and investment finance at W. P. Carey in Europe and the US.

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