MUMBAI: When insurance starts talking back, you know disruption has arrived. Inka, India’s digital-first insurance distribution platform, has unveiled Vaani, the country’s first voice AI assistant in the sector and it promises to turn policy planning from paperwork into conversation.
Built on Google’s Gemini AI, Vaani doesn’t stop at basic Q&As. Instead, it draws on more than 2,400 data points to understand a user’s life stage, health profile, aspirations, and finances before suggesting tailored plans. From health, life, and term insurance to cancer and cardiac covers, long-term savings instruments, and child planning solutions, Vaani ensures every recommendation feels uniquely yours.
What makes Vaani stand out is its voice-first, multilingual interface. Consumers can chat with it naturally in English, Hindi, Marathi, with Telugu support on the way. By ditching jargon and answering the questions people didn’t even know to ask, it makes insurance feel less like a sales pitch and more like a trusted advisor whispering in your ear.
Beyond real-time analysis, Vaani can guide users through complex policy comparisons and even book expert consultations, all triggered by a simple voice command. Currently available on the Inkasure platform across desktop and mobile, the pilot rollout aims to refine user experience before a national launch.
“In a market where buying insurance often feels overwhelming, Vaani represents a giant leap,” said an Inka spokesperson. “It’s about trust, utility, and empowering customers to make informed choices.”
With insurance penetration in India still hovering around 4 per cent of GDP, the launch signals a bold step to bridge the trust gap and widen access. And with Vaani’s ability to cut through complexity, Indians might finally find their policies speaking their language.
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