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Companies learn the positive side of WFH

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MUMBAI: As the spread of COVID-19 is causing ripples in the economic system, companies around the globe have temporarily shifted to the work-from-home (WFH) model. They are enabling remote working to keep the business running while helping employees to follow social distancing.

Considering the recent world crises around the COVID-19 outbreak, industry experts believe it has become more critical than ever for companies in India to be able to support remote working for their employees. They are resorting to virtual meet-ups, VPNs, Google Slack, Zoom calls, Microsoft Teams, etc., for better functioning.

Sodexo vice president technology and operations Priya Dronadula says, "Sodexo BRS India has adopted the split – team routine for employees to work from home. Cloud video conferencing tools like Microsoft Teams and Blue Jeans have been deployed for employees to connect virtually and share presentations and have multi-party conversations, real-time. We are also encouraging our clients to adopt these safe and reliable tools for virtual meetings. Even our customer support teams have moved to this model so that there is business continuity without impacting the customer experience. VPN connection network creates a safe, encrypted network-enabled with strong authentication factors for hustle-free communication.”

The way people work has evolved significantly. Digital offers businesses the right tools to support remote work schedules at any time and on any device that they can imagine. Logicserve Digital founder-CEO Prasad Shejale thinks that it is important for companies to evaluate and make necessary arrangements to equip remote workers at scale. Companies should check whether their workers can join virtual meetings and accomplish important tasks irrespective of their location with available devices and applications.

“At Logicserve Digital, the health and safety of our team members and partners is our top priority. We are aligned with the government's efforts to curb this global crisis and have instituted a robust work-from-home programme as we already had the right collaboration tools in place including uKnowva," he says.

Shejale elaborates, “Logimates have stepped up engagements with our colleagues as well as clients on emails, calls and video chats. The company has made sure that all the teammates have available resources to work from home and there is a separate ‘Emergency Response Team’ that engages with co-workers regularly to ensure everyone is safe.”

Every morning, the live stream is led by Prasad with 350+ team members, which is another step towards social distancing and prioritising employee engagement while keeping them abreast of important updates and also motivating them during these tough times.

Dentsu Aegis Network India has been working from home since the outbreak and teams have adapted to this efficiently and are not causing any work-related hassles. Says CEO Anand Bhadkamkar: “Availability of internet bandwidth and connectivity is definitely critical; yet, the infrastructure across the country during this period is holding up quite well thanks to our network operators. This robustness and stability will surely provide a push towards the transition to digital.”

Surprisingly, the WFH trend has been growing around the world, but without much acceptance in India. To this, Bhadkamkar adds, “People are now getting used to this working environment, be it through choice or by force. Hence, it won’t be surprising if some companies completely switch to digital now when we come out of these challenging times.”

“A few companies including Ogilvy have introduced partial WFH in the last year or two. But, overall in the Indian industry, very few jobs allow full WFH. In fact, this approach has been looked down upon as a 'part-time' way of working for someone who is not properly employed. The lockdown is teaching us the positive side of WFH and after the crisis is over, it will become a far more significant way of working in India than ever before,” says  82.5 Communications chairman and chief creative officer Sumanto Chattopadhyay.

While work from home becomes the temporary norm, it will be worthwhile to check on the same a few months after this pandemic will be under control.

MAM

Nielsen launches co-viewing pilot to sharpen TV measurement

Super Bowl pilot to refine how shared TV audiences are counted

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MUMBAI: Nielsen is taking a fresh stab at one of television’s oldest blind spots: how many people are actually watching the same screen. The audience-measurement giant on February 4 unveiled a co-viewing pilot that uses wearable devices to better capture shared viewing, starting with America’s biggest broadcast stage.

The trial begins with Super Bowl LX on NBC on February 8, 2026, before extending to other high-profile live sports and entertainment events in the first half of the year. The goal is simple but commercially potent: count viewers more accurately, especially during live spectacles that pull families and friends to one screen.

The new approach leans on Nielsen’s proprietary wearable meters, wrist-worn devices that resemble smartwatches. These passively capture audio signatures from TV content, logging exposure to shows, films and live events without requiring viewers to sign in or self-report. In theory, fewer clicks, fewer lapses, better data.

Karthik Rao, Nielsen’s ceo, cast the move as part of a broader measurement push. He said the company’s task is to keep pushing accuracy as clients invest heavily in live programming that draws mass audiences. The co-viewing pilot, he added, builds on upgrades such as Big Data + Panel measurement, out-of-home expansion, live-streaming metrics and wearable-based tracking.

Co-viewing is not new territory for Nielsen, which has long tried to estimate how many people sit before a single set. What is new is the heavier integration of wearables and passive detection to reduce reliance on active inputs from panel homes.

For now, the pilot comes with caveats. Co-viewing estimates from the trial will not be folded into Nielsen’s Big Data + Panel ratings, which remain the industry’s trading currency. Instead, pilot findings will be shared with clients a few weeks after final Big Data + Panel ratings are delivered. Clients may disclose those findings publicly.

More impact data will follow later this year. Full integration into Nielsen’s marketing-intelligence suite is slated as a longer-term play, with a target of bringing co-viewing into currency measurement for the 2026–2027 season. This is only phase one, with further co-viewing enhancements planned beyond 2026 and additional timelines to be announced.

The push fits a wider pattern. Nielsen has in recent years expanded big-data integration, adopted first-party data for live-streaming measurement and broadened out-of-home tracking. It also positions itself as the reference point for streaming metrics through products such as The Gauge and the Nielsen Streaming Top 10.

In a market where billions of ad dollars hinge on decimal points, counting who is in the room matters. If Nielsen can pin down shared viewing, the humble sofa could become prime measurement real estate. The race to count every eyeball just found a new wrist to watch.

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Delhivery chairman Deepak Kapoor, independent director Saugata Gupta quit board

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Gurugram: Delhivery’s boardroom is being reset. Deepak Kapoor, chairman and independent director, has resigned with effect from April 1 as part of a planned board reconstitution, the logistics company said in an exchange filing. Saugata Gupta, managing director and chief executive of FMCG major Marico and an independent director on Delhivery’s board, has also stepped down.

Kapoor exits after an eight-year stint that included steering the company through its 2022 stock-market debut, a period that saw Delhivery transform from a venture-backed upstart into one of India’s most visible logistics platforms. Gupta, who joined the board in 2021, departs alongside him, marking a simultaneous clearing of two senior independent seats.

“Deepak and Saugata have been instrumental in our process of recognising the need for and enabling the reconstitution of the board of directors in line with our ambitious next phase of growth,” said Sahil Barua, managing director and chief executive, Delhivery. The statement frames the exits less as departures and more as deliberate succession, a boardroom shuffle timed to the company’s evolving scale and strategy.

The resignations arrive amid broader governance recalibration. In 2025, Delhivery appointed Emcure Pharmaceuticals whole-time director Namita Thapar, PB Fintech founder and chairman Yashish Dahiya, and IIM Bangalore faculty member Padmini Srinivasan as independent directors, signalling a tilt towards consumer, fintech and academic expertise at the board level.

Kapoor’s tenure spanned Delhivery’s most defining years, rapid network expansion, public listing and the push towards profitability in a bruising logistics market. Gupta’s presence brought FMCG and brand-scale perspective during a period when ecommerce volumes and last-mile delivery economics were being rewritten.

The twin exits, effective from the new financial year, underscore a familiar corporate rhythm: founders consolidate, veterans rotate out, and fresh voices are ushered in to script the next chapter. In India’s hyper-competitive logistics race, even the boardroom does not stand still.

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Meta appoints Anuvrat Rao as APAC head of commerce partnerships

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SINGAPORE: Anuvrat Rao has taken charge as APAC  head of commerce and signals partnerships at Meta, steering monetisation deals across Facebook, Instagram and WhatsApp from Singapore. The former Google executive, known for launching Google Assistant, PWAs, AMP and Firebase across Asia-Pacific, steps into the role after a high-growth stint as chief business officer at Locofy.ai.

At Locofy.ai, Rao helped convert a three-year free beta into a paid engine, clocking 1,000 subscribers and 15 enterprise clients within ten days of launch in September 2024. The low-code startup, backed by Accel and top tech founders, is famed for turning designs into production-ready code using proprietary large design models.

Before that, Rao founded generative AI venture 1Bstories, which was acquired by creative AI platform Laetro in mid-2024, where he briefly served as managing director for APAC. Alongside operating roles, he has been an active investor and advisor since 2020, backing startups such as BotMD, Muxy, Creator plus, Intellect, Sealed and CricFlex through a creator-economy-led thesis.

Rao spent over eight years at Google, holding senior partnership roles across search, assistant, chrome, web and YouTube in APAC, and earlier cut his teeth in strategy consulting at OC&C in London and investment finance at W. P. Carey in Europe and the US.

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