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Chat Bots, VR/AR, Drones; When marketing marries technology

Published

10 years ago

April 19, 2016

MUMBAI: From Tata Motors taking India on its first ever virtual drive using Google Cardboard, Facebook allowing brands to message users using chat bots, to drones covering live gig at concerts –the last few months have been exciting in brand land. By themselves these events maybe little pockets of wonder, but they also point towards a larger paradigm shift in the way products will be hawked, how methods to attract consumers have evolved and are evolving.

If marketers in the country haven’t been taking notes, they better catch up as technology is fast changing how consumers interact with brands just like a friend after marriage. On the one hand it poses countless possibilities for innovation, on the other, there’s an impending threat of becoming irrelevant. It’s either adapt, adopt or perish. “Brands can surely become the tissue between consumers and technology. We will see emergence of many technology led marketing solutions more so because business are challenged to break open the walls and digitally transform,” points out triggerbridge co founder and future facing marketer S. Yesudas.

The best part about these emerging technologies is that they give equal opportunities for brands, small and big to be firsts in many ways. Given the accessibility options available, there is a more democratic penetration of some of these technologies across the globe, putting India at an advantage in many cases. “If you watch the trends that are making the waves in the marketing communities, some are happening faster in India while others will take time to penetrate here. For example mobile and smartphone based technologies will no doubt see a more rapid boom in India just for the sheer utility and scale that the country presents,” explains Kyoorius founder Rajesh Kejriwal. According to him, while mobile and social media aren’t ‘new’ technologies, the way they are used to target and interact with consumers will see a sea change in the upcoming recent years.

To some marketers who love to dabble in technology wearable technologies like ‘smart watches’ are on top of the list of marketers, though they do admit that India hasn’t caught on to their full fervor as yet. Location based marketing that makes optimum use of geo tagging will be the next phenomenon in local and regional markets. “They are not just tech but a source of data, very precise and targeted data,” quips Kejriwal. This is at a time when brands are paying millions to get hold of data and analyse them.

As per the inputs from creatives, agencies, planners, startups, techies, gadget freaks, and brand managers, top emerging technologies that marketers should watch out for are —

Read on:

Virtual Reality/ Augmented Reality: VR/AR seems to be the martech buzz word for 2016. It is evident from the number of technology and smartphone brands that have come out with their own headgears in the past few months — Facebook, HTC, Samsung Huawei just to name a few. Globally several brands have awed their peers with a brilliant use of VR in marketing. India isn’t a late bloomer in this sphere and has churned out some awe inspiring work for the home market. Why use it? “Firstly, VR helps brands with a significant amount of credibility through immersive experience, which otherwise is not possible as effectively. Secondly it also allows to communicate the entire value chain with the customer, through multiple channels — be it retail, or post sale etc; from the factory to the showroom and then road,” says Happy Finish APAC CEO Ashish Limaye.

Tata Motors initiated a virtual drive for its flagship car Tiago through a newspaper ad on the front page of a leading daily. It mass distributed 2.3 million (23 lakh) branded Google Cardboards, digital campaign and print ads in The Times of India, across the highly potential automotive markets of Mumbai, Delhi/NCR and Bengaluru.

Drones: While government restriction has given a limited exposure to drones in India, they are quite a craze in more mature markets like the US, South Asia and Europe. “Consumer drones offer the ability to capture a unique perspective that previously required either a higher cost (helicopters), a more intense set-up and time (custom-made quadcopter or aerial rigs) or a mixture of both. Our drones create the right mix of affordability, stability and ease of use that allows small-to-medium-sized enterprises (as well as large ones) to create unique marketing campaigns based around this new perspective, at a cost effective alternative,” explains drone manufacturing giant DJI’s director of Strategic Partnerships Michael Perry.

However, India is not alone in facing restrictions when it comes to a commercial field – the solution is that these platforms must be treated according to their weight classification, as a 2 kg quadcopter with minimal payload abilities should be governed by different rules as compared to a 10 kg quadcopter with a sizeable payload, shares Perry.

Jaguar and DJI recently teamed up to showcase how drones can help change film car chase sequences and the future of such sequences.

Chat Bots: After disruption, convenience is the name of the game and that is exactly what chat bots are banking on. The recent announcement by Facebook last week, allowing brands to have their chat bots in the Facebook messenger has been a revolution of sorts, and brand owners in India have yet to get the feel of it. The biggest impact is expected in the service industry. There was a time when brands became apps, and now it’s time for them to become bots.

So how are chat bots different? “Chat bots are a game changer because they are much simpler to use. Everyone is already on their messaging apps. If instead of having to go to a website, or an eCommerce site or download an app, consumers could simply access all their brands through their messengers, imagine how convenient it would be. Unlike AR and VR which need marketers to create an infrastructure to reach full potential, chat bots have a ready playing field,” shares cloud messaging platform Gupshup’s co founder and CEO Beerud Sheth, while he was in India to create awareness on chat bots for brands. From ordering pizza to booking flights, nothing is impossible for these smart chat bots.

3D Printing: More than its utility in marketing, why brands and advertisers need to pay attention to the fast growing market for 3D printing and its quick evolution, is how it empowers consumers. With 3D printing becoming a household product, the entire manufacturing industry will see a drastic change. The rules of game will change for them and so will it for marketers who are promoting the products.

“The beauty of 3D printing is that it will take advertising from computers and graphics into making into real physical products. You customise the product and it will be immediately made for you. It will revolutionise advertising as none of the advertising has so far given us a product. Plus 3D printing will affect every pillar in the industry, like distribution, parts manufacturing, merchandising,” shares iPropect India MD Vivek Bhargava.

Videos: India has seen a huge boom in video consumption, which is only expected to grow bigger as the internet penetration expands and strengthens within the market. As per a Carat report in 2016, “The continued growth of digital is driven by mobile, online video and social media, increasingly becoming more prevalent components of advertising investment. Mobile continues to show the highest spend growth across all media in 2016, with a year-on- year estimated increase at +37.9 per cent in 2016.

Therefore videos will play a major role, especially live video streams. Facebook understands this well, and anticipates the trend before it has hit us by launching Facebook Live. It will open up new vistas for pushing one’s service and product. Infact, in the words of Facebook Creative Shop APAC head Fergus O’ Hare , “The dying breed of salesmen will find a renewed motivation with Facebook Live as they can make calls to consumers at specific relevant times of the day when they are most likely to buy the product. Brands can call you any time of the day when it matters the most.”

Somewhere down the line all these separate technological advancements will be connected, and what will connect them are Big Data and Internet Of Things. That is why Big Data and The Internet of Things will revolutionise technology, marketing and human lifestyle even. Ai or artificial intelligence, which falls in the purview of the former, is also making ripples in the brand space.

But Yesudas throws a note of caution for aspiring ‘martech’ users. Care needs to be taken about over dependency on technology or going overboard with it. “Brand owners need to understand digital transformation is not about technological gimmicks. They need to ensure humans are put before technology, using it only to accentuate human behaviour. Brands that will crack this code will lead the marketing charge in the digital era.

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Netflix India names Rekha Rane director of films and series marketing

Streaming giant bets on a seasoned marketer who helped build Amazon and Netflix into household names

Published

1 day ago

February 9, 2026

indiantelevision.com Team

MUMBAI: Netflix has put a proven brand builder at the helm of its films and series marketing in India, naming Rekha Rane as director in a move that signals sharper focus on audience growth and cultural cut-through in one of its most hotly contested markets.

Rane steps into the role after seven years at Netflix, where she has quietly shaped how the platform sells stories to India. Her latest promotion, effective February 2026, crowns a run that spans brand, slate and product marketing across originals, licensed content and new verticals such as games.

A strategic marketing and communications professional with roughly 15 years’ experience, Rane has spent much of her career building technology-led consumer businesses and new categories, notably e-commerce and subscription video on demand. She was part of the early push that introduced Amazon.in, Prime Video and Netflix to Indian homes, then helped turn them into everyday brands.

At Netflix, she most recently served as head of brand and slate marketing for India from March 2024 to February 2026, leading teams across media and marketing for global and local content portfolios. Before that, as manager for original films and series marketing, she led IP creation and go-to-market strategy for titles including Guns and Gulaabs, Kaala Paani, The Railway Men* and The Great Indian Kapil Show, spanning both binge and weekly-release formats.

Her earlier Netflix roles covered product discovery and promotion in India and integrated campaign strategy to drive conversations around the content slate, product awareness and brand-equity metrics.

Before Netflix, Rane logged more than three years at Amazon in brand marketing roles in Bengaluru. There she handled national and regional campaigns for Amazon.in, worked on customer assistance programmes in growth geographies and contributed to the go-to-market strategy for the launch of Prime Video India.

Her career began well away from streaming. At Reliance Brands in Mumbai, she worked on retail marketing for Diesel and Superdry. A stint at Leo Burnett saw her work on primary research for P&G Tide, mapping Indian shoppers’ paths to purchase. Earlier still, at Orange in the United Kingdom, she rose from sales assistant to store manager, running a team and owning monthly P&L for a retail outlet.

The arc is telling. As global streamers fight for attention in a crowded Indian market, executives who understand both mass retail behaviour and digital habit-building are prized. Rane’s career sits at that intersection.

For Netflix, the bet is simple: in a market spoilt for choice, sharp marketing can still tilt the screen. And with Rane now leading the charge, the streamer is signalling it wants not just viewers, but fandom.

Brands

Orient Beverages pops the fizz with steady Q3 gains and rising profits

Kolkata-based beverage maker reports stronger revenues and profits for December quarter.

Published

1 day ago

February 9, 2026

indiantelevision.com Team

MUMBAI: A fizzy quarter with a steady aftertaste that’s how Orient Beverages Limited, the company that manufactures and distributes packaged drinking water under the brand name Bisleri closed the December 2025 period, as the Kolkata-based drinks maker reported improved revenues and a healthy rise in profits, signalling operational stability in a competitive beverage market.

For the quarter ended December 31, 2025, Orient Beverages posted standalone revenue from operations of Rs 39.98 crore, up from Rs 36.42 crore in the previous quarter and Rs 33.53 crore in the same quarter last year. Total income for the quarter stood at Rs 42.24 crore, reflecting consistent demand and stable pricing across its beverage portfolio.

Profit before tax for the quarter came in at Rs 3.47 crore, a sharp improvement from Rs 1.31 crore in the September quarter and Rs 0.39 crore a year ago. After accounting for tax expenses of Rs 0.79 crore, the company reported a net profit of Rs 2.68 crore, nearly three times the Rs 0.99 crore recorded in the preceding quarter.

On a nine-month basis, the momentum remained intact. Revenue from operations for the period ended December 31, 2025 rose to Rs 117.66 crore, compared with Rs 106.95 crore in the corresponding period last year. Net profit for the nine months climbed to Rs 5.51 crore, more than double the Rs 2.18 crore reported in the same period of the previous financial year.

The consolidated numbers told a similar story. For the December quarter, consolidated revenue from operations stood at Rs 45.06 crore, while profit after tax came in at Rs 2.06 crore. For the nine-month period, consolidated revenue touched Rs 133.57 crore, with net profit of Rs 4.49 crore, underscoring the group’s improving profitability trajectory.

Operating expenses remained largely controlled, with cost of materials, employee benefits and other expenses broadly aligned with revenue growth. The company continued to operate within a single reportable segment beverages simplifying its cost structure and reporting framework.

The unaudited financial results were reviewed by the Audit Committee and approved by the Board of Directors at its meeting held on 7 February 2026. Statutory auditors carried out a limited review and reported no material misstatements in the results.

In a market where margins are often squeezed by input costs and competition, Orient Beverages’ latest numbers suggest the company has found a reliable rhythm not explosive, but steady enough to keep the fizz alive.

MAM

Washington Post CEO exits abruptly after newsroom cuts spark backlash

Leadership change follows layoffs, protests and a bruising battle over trust.

Published

1 day ago

February 9, 2026

indiantelevision.com Team

MUMBAI: When the presses are rolling but patience runs out, even the editor’s chair isn’t safe. The Washington Post announced on Saturday that its chief executive and publisher Will Lewis is stepping down with immediate effect, bringing a sudden end to a turbulent two-year tenure marked by financial strain, newsroom unrest and public backlash.

Lewis’s exit comes just days after the Bezos-owned newspaper announced sweeping job cuts that triggered protests outside its Washington headquarters and a wave of anger from readers and staff. While newspapers across the US are grappling with shrinking revenues and digital disruption, Lewis’s leadership had increasingly come under fire for how those pressures were handled.

The Post confirmed that Jeff D’Onofrio, a former Tumblr CEO who joined the organisation last year as chief financial officer, has taken over as CEO and publisher, effective immediately. In an email to staff, later shared by reporters on social media, Lewis said it was “the right time for me to step aside.”

The leadership change follows the announcement of large-scale redundancies earlier this week. While the Post did not officially confirm numbers, The New York Times reported that around 300 of the paper’s roughly 800 journalists were laid off. Entire teams were dismantled, including the Post’s Middle East bureau and its Kyiv-based correspondent covering the war in Ukraine.

Sports, graphics and local reporting were sharply reduced, and the paper’s daily podcast, Post Reports, was suspended. On Thursday, hundreds of journalists and supporters gathered outside the Post’s downtown office in protest, calling the cuts a blow to public-interest journalism.

Former executive editor Marty Baron described the moment as “among the darkest days in the history of one of the world’s greatest news organisations.”

Lewis defended his record in his farewell note, saying “difficult decisions” were taken to secure the paper’s long-term future and protect its ability to publish “high-quality nonpartisan news”. But his tenure coincided with growing scrutiny of editorial independence at the Post.

Owner Jeff Bezos faced criticism for reining in the paper’s traditionally liberal editorial page and blocking an endorsement of Democratic presidential candidate Kamala Harris ahead of the 2024 US election. The move was widely seen as breaking the long-standing firewall between ownership and editorial decision-making.

According to a Wall Street Journal report, around 250,000 digital subscribers cancelled their subscriptions after the paper declined to endorse Harris. The Post reportedly lost about $100 million in 2024 as advertising and subscription revenues slid.

While the wider newspaper industry continues to battle declining print advertising and the pull of social media, some national titles have stabilised. Rivals such as The Wall Street Journal and The New York Times have managed to build sustainable digital businesses, a turnaround that has so far eluded the Post despite its billionaire backing.

As Jeff D’Onofrio steps into the role, the challenge is stark, restore confidence inside the newsroom, win back readers who walked away, and prove that one of America’s most storied newspapers can still find its footing in a brutally competitive media landscape.