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A billion journeys, countless stories: How India Ubered through 2024
MUMBAI: The year 2024 raced by like a city cab weaving through rush-hour traffic, filled with moments of highs and lows, triumphs and challenges.
Yet, amidst the chaos, millions of Indians found their sanctuary in the backseat of an Uber, trusting the app to take them home safely, no matter the hour or occasion. From early morning commutes that witnessed dreams in the making to late-night rides after celebrations under city lights, Uber became the silent witness to India’s stories.
With 9.2 billion kilometres covered, Uber’s wheels spun across highways and alleys, connecting lives and destinations. Each trip carried the essence of urban India—its resilience, ambition, and zest for life—cementing Uber’s role as more than a ride-hailing app, but a part of the nation’s daily pulse.
This is the story of How India Ubered in 2024, a data-rich narrative of the trends, journeys, and choices that defined a year of movement and momentum.
Uber trips covered a distance equivalent to the time it would take 8,752 years to traverse at 120 km/h – the same time humans evolved from the Stone Age to the AI era. Kochi riders emerged as the nation’s most loved, receiving an impressive average rating of 4.90, while Delhi-NCR topped the charts for total trips.
Key highlights from 2024:
Rider preferences and patterns:
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Most popular products: Uber Auto and Uber Go.
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Most active cities: Delhi-NCR, Bengaluru, Hyderabad, Mumbai, Pune, and Kolkata.
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Peak travel time: 6 PM to 7 PM.
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Top day for rides: Friday.
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Busiest month: December.
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Highest single-day trips: October 9, during Durga Puja and Navratri.
Rider Ratings (Citywise)
|
City |
Average Rider Rating |
|
Kochi |
4.90 |
|
Chandigarh |
4.816 |
|
Pune |
4.815 |
|
Ahmedabad |
4.810 |
|
Jaipur |
4.784 |
|
Bangalore |
4.781 |
|
Hyderabad |
4.779 |
|
Chennai |
4.744 |
|
National Average |
4.74 |
|
Lucknow |
4.739 |
|
Delhi NCR |
4.714 |
|
Mumbai |
4.711 |
|
Kolkata |
4.649 |
Late-night trends
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Mumbai recorded the most late-night rides, surpassing Delhi-NCR.
Work commutes
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Bengaluru had the highest number of office-hour rides.
India’s intercity highlights:
Top routes:
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Mumbai – Pune.
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Delhi – Agra.
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Bangalore – Mysore.
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Lucknow – Kanpur.
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Ahmedabad – Vadodara.
Longest trips:
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Noida-Sasaram-Noida (1747 km).
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Delhi-Ayodhya-Delhi (1464 km).
Green mobility and new products
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EV travel: Riders covered 170 million kilometres in electric vehicles, saving 8.5 million hours and contributing to reduced carbon emissions.
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Innovative launches:
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Uber Black (premium service).
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Uber Shuttle (licensed app-based bus service).
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Uber Pet (for domesticated animals).
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Uber Shikara (Dal Lake rides in Srinagar).
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Most visited tourist spot:
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The Taj Mahal in Agra topped the charts for Uber Intercity rides.
Unique milestones:
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Uber Courier completed the highest deliveries at lunch hour (1 PM), with one user booking 2,900 courier trips.
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Uber Bus introduced 432,000 first-time users to app-based mass transit.
Speaking about the report, Uber India country head, Himanshu Tandon said, “2024 was a landmark year for Uber India. Our data underscores the evolving needs of riders across the country, and we are thrilled to have played a pivotal role in their journeys. From green mobility to innovative services, Uber remains committed to redefining urban mobility while fostering sustainable development.”
Uber’s report paints a vivid picture of how Indians embraced ridesharing to stay connected, marking 2024 as a transformative year for mobility.
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Ahmad Muneeb elevated to VP – HR centre of excellence at Zepto
MUMBAI: Zepto has elevated Ahmad Muneeb to vice president – HR centre of excellence, placing him at the helm of the company’s total rewards, executive compensation and organisational effectiveness as the quick-commerce firm powers through a high-growth phase.
The move follows his stint as senior director of the HR COE, where he played a central role in preparing the company for IPO readiness while scaling its people analytics capabilities. During this period, Muneeb helped align complex performance management structures with more streamlined and scalable employee experience frameworks.
In his new role, he will steer the design of total rewards strategies, executive compensation planning and organisational design, while also overseeing performance management, employee experience initiatives and people analytics programmes.
Before joining Zepto, Muneeb spent nearly three years at Meesho, where he held multiple rewards and HR business partner roles. Earlier in his career, he worked as a senior rewards consultant at Mercer, advising high-tech clients on compensation benchmarking, pay structures and talent-focused reward frameworks.
He began his hr journey at Cognizant, where he supported compensation programmes for nearly two lakh employees across India and worked on m&a compensation alignment and skill-based pay initiatives. Prior to moving into HR, Muneeb started his career as a software engineer at Netcracker, bringing a technical grounding to his people strategy work.
With a mix of consulting rigour, start-up agility and enterprise-scale experience, Muneeb’s elevation signals Zepto’s continued focus on building robust people systems as it races towards its next phase of growth.
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Dell names Aishwarya Sudhakar director of marketing intelligence
INDIA: Dell Technologies is doubling down on artificial intelligence in marketing. The company has elevated Aishwarya Sudhakar to director of marketing measures and intelligence engineering, tasking her with building an enterprise-wide framework for AI-led measurement and customer intelligence.
In the role, Sudhakar will oversee unified data strategy, advanced modelling and context engineering: areas increasingly central to how large technology firms link marketing performance to business outcomes. Her remit includes shaping scalable systems that support Dell’s next phase of AI deployment across marketing functions.
Sudhakar steps into the position after holding a series of senior roles at Dell, including AI lead for marketing orchestration, senior manager, and senior data scientist in customer insights. Across these roles, she led global teams working on large-scale machine learning models, data pipelines and customer analytics.
Before joining Dell, she began her career at Tata Consultancy Services as a systems engineer and later founded Oclor, a shopping discovery start-up, where she built end-to-end technology platforms. The combination of enterprise-scale data work and entrepreneurial experience has shaped her focus on product-led, engineering-first innovation.
As technology companies seek sharper attribution and intelligence in an AI-saturated market, Dell’s move underscores the growing importance of marketing measurement as an engineering discipline rather than a reporting function.
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Gaurav Pathak returns to Adidas in key accounts leadership role
GURUGRAM: Adidas has appointed Gaurav Pathak as director of key and field accounts, bringing back an executive who began his leadership career at the company.
In the role, Pathak will be responsible for deepening strategic partnerships and expanding key, field and export accounts, with a mandate to accelerate growth across the Indian market. The appointment marks a return to Adidas after nearly a decade across premium retail and footwear brands.
Pathak most recently served as head of retail and business development at Ecco, where he focused on partner-led growth, market risk mitigation and operational scale. Before that, he spent eight years at House of Anita Dongre Limited, rising to general manager and leading regional operations across western and southern India.
His earlier career includes a stint as regional sales manager for Karnataka at United Colors of Benetton India and a six-year run at Adidas, where he held sales leadership roles.
With competition intensifying in India’s lifestyle and footwear market, Pathak’s brief will centre on strengthening field execution while aligning large accounts with Adidas’s broader commercial priorities.
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