Category: Software

MUMBAI: According to recently released FCC data from their annual report on cable industry competition, the cable industry lost roughly 2.5 million video subscribers between 2010 and 2012. According to the FCC, cable operators laid claim to 57.3 million pay TV subscribers at the end of 2012, down from 59.8 million in 2010. 

Most of these customers flocked to telcoTV, with AT&T U-Verse increasing their subscriber total from three million to 4.1 million between 2010 and 2012, and Verizon FiOS‘s total subscriber total going from 3.5 million to 4.5 million during the same stretch. Verizon and AT&T recently announced they‘ve both passed the five million cable TV subscriber mark, giving them more TV customers than all but the nation‘s two largest traditional cable companies: Comcast and Time Warner Cable.

Cord cutters make up a very small but growing part of the equation as well, with even the industry‘s biggest cord cutting deniers now acknowledging the glacial but inevitable trend toward less expensive internet options for many users.

Meanwhile, the FCC report also pointed out that the soaring costs of programming is slowly but surely driving many of the nation‘s smaller cable operators out of business. “800 cable systems serving over 35,000 subscribers have closed mostly in small and rural communities, leaving those communities without any wireline MVPD (cable video) service,” claims the report.

KOLKATA: First it was Information and Broadcasting Minister Manish Tewari who appealed to the Telecom Regulatory Authority of India (TRAI) to delay implementation of ad cap for news channels till the completion of digitisation, and now it is the West Bengal Urban Development Minister Firhad Hakim who has appealed to the regulator to extend the deadline for customer application forms (CAFs) submission.

Firhad Hakim has appealed to the regulator to extend the deadline for implementation of SMS rollout

The request has come after TRAI confirmed last week that it will strictly adhere to the 23 August cut-off-date. “If subscriber details including channel preference is not done within this deadline, the operator’s connection is liable to be disconnected,” informed TRAI member R K Arnold.

“After interacting with both the local cable operators (LCOs) and multi system operators (MSOs) at the ground level, we found that most of them are not aware about the registration work which they are mandated to do. TRAI before taking such decisions must spread awareness. I have spoken to the chief secretary to extend the deadline,” said Hakim exclusively to indiantelevision.com today.

Hakim also said that TRAI must have an elaborate publicity campaign to inform the operators on the procedures involved. “How can TRAI ask the operators to disconnect its services without updating the operators about the whole process of CAFs,” he questions.

Cable Operators Digitalisation Committee of the Association of Cable Operators convener Swapan Chowdhury informed, “So far only 30-35 per cent of cable consumers in the Kolkata Metropolitan Area have completed the form. It is not possible to meet the 23 August deadline.”

TRAI officials who were in Kolkata last week said, “If not done within the set deadline, we will take action according to law,” said Arnold.

Kolkata remains to be the last metro where DAS is yet to be implemented. Manthan Broadband Services director Sudip Ghosh when contacted said, “We will abide by the law and we are working towards meeting the deadline day and night.”

While Hathway Cable managing director and CEO Jagdish Kumar G Pillai said the company is focused towards meeting the deadline.

A MSO on the condition of anonymity said, “In the digitisation process, installation of set top boxes and offering of the channels account to more than 85-90 per cent of the work and remaining 10 per cent is clerical job which is letting the consumers to choose the channels. The LCOs have all the details of the customers, and now they just need to go and ask the customers to choose the package they want to go for. All this process will hardly take 10 minutes.”

Can the cable operators breathe a sigh of relief after the appeal made by Hakim for the extension of deadline? Doesn’t seem like it is too easy to please TRAI, but they can only hope.

KOLKATA: Multi System Operators (MSOs) and local cable operators (LCOs) in Kolkata are busy collecting the consumer application forms (CAF) and feeding in details for the complete implementation of the Digital Addressable System (DAS).

“There‘s a huge increase in workload, and everything has to be collected quicker and reported quicker,” says a Kolkata headquartered MSO. While a LOC says: “It‘s very tiring to go home and get called back in again, and go home and get called back in again for clarifications and further clarifications.”

With the Telecom Regulatory Authority of India (TRAI) confirming last week that it will strictly adhere to the 23 August deadline for implementation of subscriber management system (SMS) rollout in Kolkata, the MSOs and cable operators are collecting the know your client (KYC) form details and subscribers‘ choice of channels swiftly and are racing against time to feed the data into their systems day and night.

So far 30-35 per cent of the subscriber management system (SMS) data of cable consumers in Kolkata is completed as per the TRAI data.

SitiCable which controls a substantial share of cable TV users in Kolkata said the call centers would update the details overnight. “We will work overnight and plan to achieve as much of the work before the deadline,” said SitiCable (Kolkata) director Suresh Sethia.

SitiCable has set up around 11.5 lakh digital addressable systems (DAS) here.

While for Manthan Broadband Services there are no holidays and Sundays. “We have 6.5 lakh to seven lakh subscribers. The CAF rate was around 25 per cent for us last week,” said Manthan Broadband Services director Sudip Ghosh.

“The operators connected with Manthan are working 10 times faster than before,” added Ghosh.

While Manthan Broadband Services director Gurmeet Singh, said: “With the regulation, we have to collect 100 per cent details. We have no other choice than asking the operators to work and achieve the target.”

DEN Networks CEO SN Sharma said the CAF collection rate for it‘s close to three lakh STBs in Kolkata is nearly 40 per cent-45 per cent.

“Before the deadline, we aim to achieve 85 per cent -90 per cent work,” said Sharma with assurance.

“The operators are so lethargic that the customers have not yet got the forms and we are getting calls from frantic TV viewers now,” said a MSO. “We have asked them to download the form from the website and fill it up, scan and mail it to us if possible so that their TV screens do not go blank,” he added.

With just five days in hand to meet the switch-off date, other MSOs and LCOs said that they have deployed more personnel on shift and temporary basis.

“Consumer Application Form (CAF) collection rate is expected to be around 70 per cent-75 per cent altogether in Kolkata by 23 August,” assumes Sethia.

“Achieving 100 per cent target by 23 August is next to impossible. Kolkata will miss the deadline,” said Association of Cable Operators, Cable Operators Digitalisation Committee convener Swapan Chowdhury. “But the cable TV industry people are toiling hard now,” he expounded.

On the other hand industry sources on the condition of anonymity said it is not possible to give authentic data in just five days. “Filling up more than 18 lakh CAFs is not a matter of joke. The LCO may tick mark the preference of the users themselves,” he said. “For not providing genuine information, the MSOs may face dreadful consequences,” he hinted.

If around 5,000 local cable operators and 14 MSOs, which provide service in DAS areas do not abide by the deadline of submitting the CAFs, TRAI may file a case against any MSO, concluded a source.

With the clock ticking and TRAI not willing to give any leeway, the MSOs and LCOs have their work cut out.

MUMBAI: Cable companies have been rolling out their own apps for years now.

But Cox Communications‘ new Contour experience, which incorporates a tablet app, aims to go beyond the usual offerings with a suggestion engine that learns what you like to watch, viewer profiles for up to eight people and the ability to watch different channels on the tablet and television.

Cox director product marketing Bruce Berkinshaw said the company didn‘t construct Contour to fit its own notions of how to surf cable channels. Instead, the app was designed around how customers want to use it.

Support for other tablets is expected by the end of the year.

Cox Communications unveiled Contour earlier this month nationwide, and the app was downloaded more than 10,000 times in the first week.

The app, which is designed to work on the same network as the DVR, works by overlaying a transparent menu over a live feed of a preview channel. 

The main menu offers access to on-demand content, links to channel-based apps like CNN or ESPN and a selection of suggested channels based on the preferences and viewing habits of the person using the Contour app.

Users can search for shows using a traditional program grid, a keyword search or a scrolling list of channels near the current preview channel. Tapping on a program will instantly bring up more information about it as well as the options to record it on the DVR or add it to a watch list.

The currently playing channel on the app can even be changed like a traditional remote control by swiping up or down. When the user is ready, the app can change the TV‘s channel to match the channel on the tablet.

The new DVRs can record up to six shows at once and have two terabytes of storage, or 1,000 hours of programming. Berkinshaw said the DVRs can be networked, allowing customers with two networked DVRs to record up to 12 channels at once.

NEW DELHI: The Cellular Operators Association of India has welcomed the advisory sent by the Department of Telecommunications to state governments on mobile tower guidelines, saying the norms clearly segregate emission aspects from structural requirements.

The DoT has asked the states to refrain from sealing mobile towers or disconnecting power supply to them without the permission of its unit, TERM cell, on account of radiation related issues.

COAI director general Rajan S Mathews said in a statement: “We are working closely with the DoT to ensure that all safety norms are made universal and fears of the public about the telecom towers are removed”.

He said the positive aspect of the guidelines is a clear distinction and segregation of emission (EMF) aspects from structural requirements. “The new guidelines have clearly stated that EMF aspects, compliance of RF exposure field emissions, issues related to SACFA, licence etc are to be handled solely by the DoT‘s TERM Cells,” it added.

COAI said the guidelines encourage a nominal one-time fee, single window clearance, and electricity connection on priority for mobile towers.

“These are welcome steps for the industry which has been contending with a complex system and procedural delays which are hindrance towards the much required development of telecom infrastructure in the country,” it added.

India has already implemented stricter radiation norms than are followed by other countries, DoT officials said.

Industry representatives maintain that due to the lack of awareness on radiation, people object to the installation or working of mobile towers.

Around 5,000 towers in Delhi and Mumbai were termed illegal by local authorities and shut down.

KOLKATA: At a time when some cable television viewers in Kolkata are worried about their TV sets going blank for not filling up consumer application forms (CAF) from 24 August, some are worried as they have been rudely presented with a hike in subscription prices of between 30 per cent and 50 per cent, for watching their preferred TV channels.

Hitherto, the monthly tab for cable TV subscribers was between Rs 150-Rs 180 but with digital DAS, the sticker prices are slated to escalate for the same number of channels as earlier, disclosed Cable Operators Digitalisation committee of the Association of Cable Operators convener Swapan Chowdhury said: “It can go high up to Rs 325 plus service tax which is 12.36 per cent at present,” he said.

“Now customers will have to pay extra,” he agreed.

City based cable operators said the basic package would start at Rs 180 and then with the choice of the channel and packages, it would be Rs180, Rs 230, Rs 280 and Rs 325 respectively exclusive of service tax, going forward.

Apart from the increased monthly subscription fee, the consumers will have to bear another Rs 10 as amusement tax charged by the state government.

Explaining the various packages, the operators said in the basic DAS packages, the consumer might just be offered one sports channel like DD Sports but on upgrading to the second package he might have access to Star Cricket and Sony Six apart from DD Sports. “But now if the person is interested to watch Ten Sports, ESPN among others, he will have to pay more and go for the higher package,” the operators added. Cable TV subscribers are already experiencing sticker price shock and have expressed their ire against it.

City based cable operators said the basic package would start at Rs 180 and then with the choice of the channel and packages, it would be Rs180, Rs 230, Rs 280 and Rs 325 respectively exclusive of service tax, going forward.

Apart from the increased monthly subscription fee, the consumers will have to bear another 10 per cent as amusement tax charged by the state government.

Explaining the various packages, the operators said in the basic DAS packages, the consumer might just be offered one sports channel like DD Sports but on upgrading to the second package he might have access to Star Cricket and Sony Six apart from DD Sports. “But now if the person is interested to watch Ten Sports, ESPN among others, he will have to pay more and go for the higher package,” the operators added. Cable TV subscribers are already experiencing sticker price shock and have expressed their ire against it.

A cable operator on the condition of anonymity said in Barrack pore subscribers not only protested the hike in rental but informed the local police authorities that they were being cheated and especially after the Saradha scam. Citing his meeting with the authorities as a ‘peculiar meeting’ he said he was ordered by the police not to charge a penny more than Rs 180 a month.

While cable TV operators in Shyam Bazaar and north Kolkata vicinity said the customers who are paying Rs 120 every month at present, when asked to pay Rs 150, raised a hue and cry. “We really do not know how to explain things and convince people,” they said.

“All new emerging delivery platforms like DTH use CAS. Which is going to happen in the case of cable TV too with the spread of digitisation and addressable systems. Subscribers will pay for only the channels they want to watch,” explains a cable operator.

On the other hand, Manthan Broadband Services director Sudip Ghosh feels that with the implementation of the DAS package, the monthly tariffs are likely to be rationalised. “These have been streamlined in a way that the consumer will pay according to his channel consumption.”

MUMBAI: Pay TV providers may want to skip peeking into the crystal ball.

New research from The Diffusion Group (TDG) finds that younger consumers are less likely than their older counterparts to subscribe to legacy pay-TV services, opting instead for the likes of Netflix or Hulu Plus.

TDG‘s Late Millennials: A Study in Media Behavior surveyed a random sampling of more than 2,000 broadband users between the ages of 18 and 24, half of which were living at home with their parents. Of this latter group, 49 per cent said they were highly inclined to sign up for an online subscription video service once they moved out on their own, compared to 31 per cent that were highly inclined to sign up for a traditional pay-TV service when they set up their own households. This is a difference of 58 per cent.

TDG president and principal analyst Michael Greeson admits these dispositions could change over time if OTT TV services are unable to acquire the content these consumers will want as they marry, have children, and move up the career ladder. “In the end, it will still be less about the conduit and more about the content and value the service provides.”

“While this data can be spun to rationalise a number of arguments, the simplest insight may be the most profound,” noted Greeson. “The very fact that young consumers perceive online video services as somehow more desirable or necessary than incumbent pay-TV services says volumes about the future of video.”

MUMBAI: Turner International India has announced the launch of HBO Defined and HBO Hits on two of the country‘s leading digital cable platforms, Hathway and GTPL. With this HBO‘s two premium advertising-free movie channels will be available to digital cable subscribers for the first time.

The channels are available for a free preview in the initial phase of the launch. Turner International, the distributor for HBO Defined and HBO Hits will soon have the channels available on other digital cable platforms as well.

“With the successful on-going digitisation of the Indian television industry, Turner is committed to continue bringing compelling content inside homes of consumers in India and on any device they own. HBO Defined and HBO Hits signify a new era of television viewing for the Indian consumer. We have received a very enthusiastic response from all platforms and are happy to have, Hathway and GTPL, two of the leading cable platforms partner with us,” said Turner International India MD Siddharth Jain.

“The launch of HBO Hits and HBO Defined on our digital platforms is a reinforcement of our belief in the power of compelling content which can drive customer value and realisations. Hathway and GTPL have a foot-print of more than seven million addressable customers. We are delighted to partner with Turner in our on-going endeavour of delivering premium services to our discerning customers” said Hathway Cable and Datacom CEO & MD Jagdish Kumar.

NEW DELHI: Comcast Cable and Time Warner Cable have joined hands to manage the Reference Design Kit (RDK) software being used in set-top boxes (STBs).

The new venture RDK Management will manage the RDK licensing, community support and training, as well as code management.

Comcast will contribute RDK components into the new entity, including the RDK code and specifications, related intellectual property rights, associated contracts and licenses which will be transitioned to the RDK Management.

The RDK is a pre-integrated software bundle, developed and licensed by Comcast to create a common framework for powering tru2way, IP or hybrid STBs and gateway devices and accelerate the deployment of video services.

RDK works with the CableLabs OCAP Reference Implementation software along with other open source components.

The new entity will provide continuity with the existing licensing program and continue to offer a licensing program similar to the existing program. In addition, the new entity will set up an expanded support program to provide technical support to RDK licensees as operators more broadly deploy the RDK solution.

Since its introduction in early 2012, more than 100 licensees have joined the RDK community, including OEMs, systems integrators, SOCs and software vendors as well as MVPDs to create a community of innovators focused on bringing rich, multi-screen TV home entertainment experiences to consumers faster.