ITV

Category: Software

  • CleverTap unveils Signed Call for trusted and contextual customer engagement

    CleverTap unveils Signed Call for trusted and contextual customer engagement

    Mumbai: CleverTap, the all-in-one engagement platform, has announced the launch of Signed Call, an industry-first, VoIP-enabled, in-app voice capability for trusted and contextual customer engagement. Signed Call equips CleverTap customers with an effective way to engage with end-users, leveraging VoIP-enabled in-app calling for real-time, secure, and contextual customer experiences.

    In the current landscape, when a brand attempts to reach its users through voice-calls (via unknown phone numbers), there is a risk of being marked as spam or worse used for scam; potentially lowering the brand’s credibility and hampering the relationship with the end-user. Even in an optimal scenario, where the call is not flagged as spam or scam, the interaction lacks context, resulting in low conversions.

    With Signed Call, brands have the ability to personalise the in-app call screen by adding the brand name, logo, as well as providing context for the call. This provides the end-user with the requisite context, enhancing the call pick-up rates. Moreover, brands are not required to disclose end-user PII data (Personally Identifiable Information) to unauthorized individuals or agents while using Signed Call, thus mitigating privacy concerns. This no-code solution also comes with pre-built use cases and call screens for easy implementation.

    “Users often choose not to pick up calls if the caller isn’t a known contact. This can lead to dropped calls and missed opportunities for a business. When extrapolated to the scale of a user-base, it can lead to a significant loss in revenue, and erosion of trust. However, with Signed Call, CleverTap customers can offer a personalised and secure experience, maximizing the chances of conversions and ultimately increasing revenue.

    Signed Call™ has already seen success with a select group of our customers who were part of the Early Access Program wherein significant improvements were observed in call answer rates and engagement levels”, said CleverTap co-founder and chief product officer Anand Jain.

    The introduction of Signed Call is poised to revolutionize how brands connect with users through voice as a channel; especially within the Ride Hailing, BFSI, and food delivery app-categories, as well as in other industries looking to create more personalized customer experiences. It aims to transform customer engagement and elevate trust to a whole new level.

    The head of product of a leading job search portal using Signed Call said, “Our customers are recruiting firms who previously would call candidates on their mobiles, with answer rates around 10-15 per cent. Candidates were slow to act as they weren’t sure if the call was actually from the company they applied for. But since integrating Signed Call, answer rates even during periods of low hiring have been at 33 per cent while peak season has seen this figure climb to as high as 52 per cent; 3 to 4 times higher than before.”

  • Algorand partners with T-Hub, NASSCOM, and TiE Bangalore

    Algorand partners with T-Hub, NASSCOM, and TiE Bangalore

    Mumbai: AlgoBharat, Algorand Foundation’s India-focused initiative, today strengthened its commitment to the Indian Web3 ecosystem with a number of high-profile announcements made at Algorand Impact Summit, a two-day event that convenes business leaders, policymakers, NGOs, and developers to discuss how blockchain can help solve some of the world’s most intractable challenges.

    The partnerships are an extension of Algorand’s vision of delivering greater access to markets, capital & financial services by unlocking the power of blockchain technology, especially for the underserved sections of society with limited access to traditional banking infrastructure.

    Algorand Foundation CEO Staci Warden said, “India’s remarkable role in global technological progress has inspired us to establish a distinctive presence in the country. In just a year, our strategic collaborations and innovative blockchain solutions with key players have pioneered financial inclusion, with the potential for impacting millions of lives in underserved communities. As we contribute to the growth of the global Web3 ecosystem, our journey in India has only just begun, with much more ground to cover.”

    “Blockchain technologies can bring profound upliftment by providing greater access to markets, capital, and financial services. The Algorand Impact Summit stands as a testament to our belief in the Indian Web3 ecosystem.”  said Algorand Foundation VP and India country head Anil Kakani. “Partnering with those who share our passion, we are eager to witness the tangible on-the-ground impact on improving access to markets, capital, and financial services.”

    Announcements include:

    ●   A first-of-its-kind partnership with T-Hub, a Telangana government-led prominent tech incubator, to launch “Startup Labs”, a 12-month program that will offer end-to-end mentorship for 20 high-potential Web3 startups.

    ●   A partnership with NASSCOM, through its FutureSkills Prime skilling hub, to provide modular-based training content and assessments to support the training and employability of students and professionals building out their Web3 developer capabilities.  

    ●   A partnership with TiE Bangalore with the key objective of fostering the Indian Web3 ecosystem through strategic educational and training initiatives. This partnership will help Algorand establish its foothold with the startup, investor and tech communities in Bangalore.

    ●   A collaboration with Mann Deshi to develop a blockchain-based credit scorecard and identity system for Mann Deshi Foundation’s women entrepreneurs. The project, which aims to address the challenges created by lack of formal credit histories and limited access to loans, is being rolled out in a phased approach with a select group of women entrepreneurs.

    ●   Launch of the first pilot through our partnership with the Self Employed Women’s Association (SEWA) to empower women to earn high-value carbon credits through a blockchain-based solution that captures data on the production of renewable gas from biogas digesters.

  • Togeth૪ing launches instant coupons

    Togeth૪ing launches instant coupons

    Mumbai: Togeth૪ing—an app poised at the forefront of revolutionising the realm of virtual social connectivity has launched earlier this year, and now introduces an interesting feature. The simplicity of the process is a testament to the app’s user-friendly design – a quick scan of the QR code and a shared link later, friends and family can collectively enjoy movies, music, and interactive conversations as if they were physically present.

    Adding an extra layer of excitement to the co-action experience, Togeth૪ing introduces instant coupons during co-watching and co-listening sessions. These coupons translate into exclusive advantages for participants, creating a dynamic and rewarding virtual environment. Users can now enjoy the entertainment they love while reaping the benefits of shared experiences.

    Togeth૪ing is elevating the user experience beyond conventional interaction. Not only does the app facilitate real-time connections, but it also introduces a novel dimension—empowering users to earn rewards through co-action, setting it apart as a pioneer in the evolution of digital socializing. In an era where geographical distances often hinder the closeness of relationships, Togeth૪ing emerges as a bridge, bringing people together through its unique co-listen and co-watch features. This innovative functionality enables users to share in the experience of their favorite music and videos in real-time, eliminating the need for downloads.

    Togeth૪ing isn’t just another virtual hangout; it’s a space where co-action transforms into tangible rewards. The app ensures that users can connect using WhatsApp, Facebook, Instagram and emails etc. with their social circles—be it friends, family, or colleagues—in an environment that prioritizes safety and security. The commitment to a 100% secure platform reinforces the trust users can place in Togeth૪ing, fostering two-way communication that authentically mirrors the closeness of in-person interactions. The app’s dynamic and rewarding experience, coupled with its innovative features and unwavering commitment to user safety, positions Togeth૪ing as the go-to app for virtual socialising. It has been founded by Maadhav Bhide, a serial entrepreneur who felt the need for an app like this when his wife mentioned she missed watching movies and listening to movies together.

    Commenting on the app, Togeth૪ing founder Maadhav Bhide said “Togeth૪ing is poised to redefine how people connect, collaborate and celebrate share their lives. Whether it’s enjoying videos/reels together, listening to music/audio, or simply chatting, Togeth૪ing is a catalyst for creating memorable moments in the digital age. We will be building the app to be more than a virtual hangout where it will be able to create experiences not only for individuals but also be an opportune platform for brands.”

    For more information and to embark on this exciting journey of shared experiences and rewards, visit https://Togeth૪ing.net

     

  • Affle files 15 patents in India, strengthens its global tech IP portfolio

    Affle files 15 patents in India, strengthens its global tech IP portfolio

    Mumbai: Affle (India) Ltd, a consumer intelligence-driven global technology company, has announced the filing of 15 patents in India. These newly filed patents cover advanced artificial intelligence (AI) subject areas, including automated AI agents, personalisation &  recommendation, predictive analysis, privacy management, enhanced fraud detection and security.

    These patents power innovations across futuristic use cases of interaction, training and integration of generative AI agents and leveraging advanced AI-driven capabilities across the value chain for responsible conversion-driven marketing. The technology enables newer use cases beyond mobile-based interaction to include signals and intelligent interactions across connected devices. These filings also include patents towards data privacy and enhanced fraud detection approaches to AI agents, including secure public cloud enclave, secure transfer system and data destruction, and more.

    Commenting on strengthening its IP portfolio, Affle MD and CEO Anuj Khanna Sohum said, “These patents continue to augment our tech portfolio and cover the salient aspect of responsible and ethical integration of AI. We remain committed towards powering digital transformational journeys for advertisers globally and make sustained efforts towards advanced digital technologies that build greater defensibility, provide competitive differentiation and strategic value to our customers. We believe our advanced artificial  intelligence capabilities will help us drive the next level of adoption for smart  connected devices across markets in line with our Growth Vision 2030.”

    Closely driving the patents portfolio at Affle, the chief architect and technology officer shared Charles Yong his views, “Our tech innovation efforts are set to  enhance our advanced AI-driven intelligence-based consumer experiences and power next-gen customer-centric technologies. We continue to focus on  expanding the breadth of our IP assets that will enable us in driving a sustainable  business impact & ensure we deliver conversions across connected devices.”

  • Advait Greenergy Pvt Ltd becomes eClerx’s climate partner

    Advait Greenergy Pvt Ltd becomes eClerx’s climate partner

    Mumbai: Advait Greenergy Pvt Ltd (AGPL), an expert in carbon and climate services and eClerx Services Ltd, a distinguished leader in business process outsourcing (BPO) and knowledge process outsourcing (KPO), have formalized a strategic partnership making Advait, eClerx’s climate partner.

    With a shared commitment to environmental stewardship and corporate social responsibility, eClerx and Advait have entered into a memorandum of understanding (MOU) on 20 October 2023. This partnership signifies a pivotal moment for both organisations as they join forces to mitigate their carbon footprint and ecological impact.

    Advait, with its specialised knowledge and expertise in climate services, is poised to assume the role of climate services partner to eClerx. This collaboration is built on a foundation of mutual trust and shared objectives, with the vision to jointly work towards sustainability, environmental stewardship, and corporate social responsibility.

    Under the MOU, Advait will offer a range of services to eClerx, including climate advisory, carbon credit consultation, climate impact projects and project reporting. Advait will also conduct specialized training to enhance eClerx personnel’s environmental literacy, share regulatory insight, develop a carbon management strategy, and engage in stakeholder communication in line with eClerx’s sustainability vision.

    Advait Greenergy director Rutvi Sheth said “This collaborative partnership with eClerx marks a significant milestone in our mission for environmental sustainability. Through this MOU, we are dedicated to providing eClerx with expert climate services, empowering them to make informed and sustainable decisions, and fostering a more environmentally responsible future.”

    Advait Greenergy head of climate projects and carbon market Avantika Gupta mentioned, “We are excited to be eClerx’s Climate Services Partner, contributing to their corporate social responsibility initiatives. Our comprehensive carbon management strategy and climate impact projects will align seamlessly with eClerx’s sustainability vision, ensuring transparency, accountability, and a greener tomorrow for all.”

     

  • Agoda releases children’s book created using generative AI

    Agoda releases children’s book created using generative AI

    Mumbai: Ahead of World Children’s Day which takes place annually on 20 November, digital travel platform Agoda created a children’s book using Generative AI (Gen AI) technology. The book, titled ‘Maya and the Secret World of Agoda’, sparks the imagination and encourages kids to explore and enjoy technology. It is now available to download for free on the Agoda platform and available in multiple languages, including Thai and English.

    The original copy and the initial visual designs for the 24-page children’s book were created completely by Gen AI tools ChatGPT and Midjourney, under the supervision of Agoda’s marketing, tech, and translation teams.

    ‘Maya and the Secret World of Agoda’ is centered around a young girl named Maya, who embarks on an adventure while visiting her mother at Agoda’s Bangkok office. The book takes young readers on a journey, introducing them to technological concepts through charming characters that help capture their imaginations, making it an entertaining and educational choice for children and families interested in technology around the globe. It serves as a testament to Agoda’s dedication to technology and its commitment to inspiring creativity in young minds, especially in Asia where Agoda is headquartered.

    “Creating this book has been a fun project to help encourage more kids to explore and enjoy technology” said Agoda chief technology officer Idan Zalzberg. “At the same time, it celebrates life at Agoda and the thousands of Agodans who work tirelessly to help travelers see the world for less. Both the copy and the visuals of the book could be improved with human involvement, but the result does show how rapidly this technology is improving.”

    Zalzberg continued: “While the book was created mostly for fun and to inspire a future generation of tech talent, we take Gen AI very seriously within Agoda. There are over seventy internal projects taking place in the tech department alone to leverage increasing efficiency and improving our platform for travelers globally. Gen AI improvements are, as we speak, contributing to new under-the-hood features on the Agoda platform and is powering a more effective customer support experience.”

    As a digital travel platform, Agoda is passionate about tech. To run the platform, Agoda uses over 500,000 CPU cores across four data centers around the world, managed by Agoda engineering. The Agoda data platform contains over 30 petabytes worth of data.

    ‘Maya and the Secret World of Agoda’ is now available for free download on
    ago-da.co/aibook. There are editions available in the original AI-written English language, or in English combined with Thai, Japanese, Simplified Chinese, Traditional Chinese, Bahasa (Indonesia), Bahasa (Malaysia), Korean, or Vietnamese.

     

  • InvincibleMeta.Ai lights up virtual sky with Diwali fireworks in the metaverse

    InvincibleMeta.Ai lights up virtual sky with Diwali fireworks in the metaverse

    Mumbai: As the festive season of Diwali approaches, InvincibleMeta.Ai is set to light up the virtual world with a dazzling display of fireworks within its metaverse platform. Marking a convergence of tradition and technology, this celebration is scheduled for 7 pm on Saturday, 11 November, promising a unique experience for customers worldwide.

    InvincibleMeta.Ai, renowned for its robust virtual reality platform powered by sophisticated APIs, offers a new way to celebrate the age-old Festival of Lights. Users can immerse themselves in the vibrant atmosphere from the comfort of their homes, with the metaverse rendering a panoramic display of virtual fireworks that rival the splendor of real-world festivities.

    An intriguing aspect of the InvincibleMeta.Ai experience is its real-time synchronisation with the Indian Standard Time (IST), ensuring that the virtual world mimics the day and night cycle precisely as it occurs in the physical world. This feature enhances the realism of the Diwali celebration, allowing users to enjoy the fireworks exactly when night falls in their locale, further bridging the gap between the virtual and real worlds.

    Customers eager to partake in this virtual Diwali celebration can access the platform directly through the link: (https://eternity.invinciblemeta.ai).

    This portal serves as a gateway to an experience that combines the joy of Diwali with the marvels of virtual reality.

    Invincible Meta founder & CEO Ajay Setia said, “We believe that innovation should not only dazzle the senses but also reflect a commitment to sustainability and cultural resonance. As we illuminate the virtual sky with our Diwali fireworks spectacle in the metaverse, we envision a celebration that embodies a sustainable approach to festivities. By creating a digital experience that captures the essence of Diwali, we are forging new frontiers in technology and fostering a connection with tradition.”

    He added, “InvincibleMeta.Ai is dedicated to providing immersive experiences that align with our responsibility to the environment and cultural heritage. This Diwali, join us in a sustainable celebration that harmonizes the richness of tradition with the possibilities of the metaverse, setting a precedent for digital festivities that are both captivating and conscientious.”

    Following their successful showcase at the Global Fintech Fest (GFF) in Mumbai, where InvincibleMeta.Ai launched their banking metaverse as a SaaS-based solution, the company continues to demonstrate their prowess in the virtual domain. Currently conducting proof of concept (PoC) for two banks, InvincibleMeta.Ai is proving the potential of their platform to revolutionise the banking experience.

  • Weekend Unwind with: Assiduus Global Inc’s Somdutta Singh

    Weekend Unwind with: Assiduus Global Inc’s Somdutta Singh

    Mumbai: With another weekend upon us, it is time to unwind with the latest Q&A edition of Indiantelevision.com’s Weekend Unwind—a series of informal chats that peek into the minds of business executives through a fun lens in an attempt to get to know the person behind the title a little better.

    In this week’s session, we have Assiduus Global Inc founder & CEO Dr. Somdutta Singh.

    Dr. Somdutta Singh is a first-gen serial entrepreneur, angel investor, best-selling author and philanthropist. She is an MIT Alumna, former apprentice of Columbia University Presidents Program and is a student of Harvard Business School (OPM 2023-25).

    Assiduus Global Inc, a patent-pending middleware for cross-border E-commerce distribution and supply chain is her third company venture. Somdutta Singh has been bestowed with over 46 National and International Awards.

    Recently, she has received the esteemed Champions of Change Award November 2023, honouring her commitment to driving social development in India. The accolade, was presented by the Honourable Governor of Karnataka, Shri Thawar Chand Gehlot, commemorates Dr Singh’s outstanding contributions to entrepreneurship, innovation, and social development. She was the youngest and only woman Vice-Chairperson of NASSCOM Product Council having facilitated the Government of India to form the visionary Women Entrepreneurship Platform (WEP) by NITI Aayog. She has invested in 50+ startups and runs several not-for-profit organizations. She is a celebrated author, trained Indian classical singer, and a combat training and kickboxing enthusiast.

    So, without further ado, here it goes…

    Your mantra for life

    Treat people the way you want to be treated. Legacy is not defined by money; it is defined by the lives you touch. My mantra is – Touch a billion lives over creating a billion dollars; legacy is in the lives you impact.

    A book you are currently reading or plan to read

    “21 Lessons for the 21st Century” by Yuval Noah Harari.

    Your fitness mantra, especially during the pandemic

    I am a huge proponent of mental health, and I have always openly talked about depression. Mental health is critical; meditation is your medication to battle stress.

    Your comfort food

    Sushi.

    A quote or philosophy that keeps you going when the chips are down

    “All power is within you; you can do anything and everything.” – Swami Vivekananda.

    Your guilty pleasure

    Beluga caviar.

    The last time you tried something new

    Curiosity is what has kept this cat alive. Curiosity keeps me exploring daily; something new every day.

    A life lesson you learned the hard way

    Don’t be too hard on yourself.

    What gets you excited about life

    The ability to turn every adversity into an opportunity.

    What’s on top of your bucket list

    Watching the northern lights with my life partner.

    If you could give one piece of advice to your younger self, what would it be

    Focus on tomorrow and self; the past is beyond my control.

    One thing you would most like to change about the world

    “I am not here to change anything.”

    An activity that keeps you motivated and charged during tough times

    Music.

    What lifts your spirits when life gets you down

    Helping others.

    Your go-to stress buster

    Kickboxing.

  • Prana Air launches Pocket Monitor for real time PM2.5 levels

    Prana Air launches Pocket Monitor for real time PM2.5 levels

    Mumbai: Purelogic Labs India, an initiative to increase awareness about air pollution in India, is now launching India’s most accurate and affordable pocket monitor for PM2.5 levels. Prana Air Pocket Monitor is a one of its kind monitors, allowing the user to measure air pollution values on the go (indoor or outdoor). The smallest PM2.5 monitor has the WiFi connectivity feature to analyze the data on mobile app also android TV and web-dashboard.With a 400 mAh lithium battery which will last for up to 3-4 hours without a charge, it lets the user check the air anywhere and anytime.

    Prana Air Pocket Monitor has a built-in, high-quality sensor to check PM2.5 values, meaning particles with a diameter less than 2.5 micrometers. These particles are dangerous to inhale, and the Pocket Monitor ensures that the user knows right away when the levels are too high.

    One can easily download the AQI app on any ios & android smartphones, from the app store. Then go to “My Device” & select Pocket PM2.5 Monitor.The monitor can be simply turned on by long pressing the on-button until a QR code appears on the screen. Scan the QR code or Enter the device ID displayed on your device screen, fill in your Wi-Fi details. , allowing the monitor to boot and begin measuring the air. The PM2.5 values will show to the left while a category for the safety level will be showed on the right, ranging from Good to Hazardous. With the high sensitivity of the sensor, it can detect particles count levels up to 999 µg/m3. To calculate the particle count, the device uses a sophisticated laser sensor with an additional algorithm to give PM2.5 into ug/m3

    The monitor comes with a 5V DC/Type-C USB cable for charging, where a full charge takes no more than one hour. The portable device can be used in any indoor or outdoor environment, such as in the home, in the office, or in the car. The sensor measures in real-time which means it can move from place to place and constantly check the air quality levels.

    Purelogic Labs founder Rohit Bansal stated, “Air pollution is a worldwide problem where instant knowledge and awareness of the issue is needed. The Pocket Monitor allows any user from a novice to experienced level to quickly and in real-time check how the PM2.5 values are in their surroundings. Based on that, they can take action to protect themselves. The Pocket Monitor PM2.5 is a big step toward creating cleaner, safer, and healthier spaces for all of us.”

  • Cygnet Infotech unveils Cygnet Digital

    Cygnet Infotech unveils Cygnet Digital

    Mumbai: Cygnet, a prominent provider of enterprise transformation platforms and services, has rebranded itself. The company’s new logo and website reflect the digital landscape of enterprise evolution. Cygnet Infotech has now become Cygnet Digital, marking a strategic shift towards offering customer-centric digital services, simplified tax solutions, and finance digitalization.

    Speaking about this major milestone, Cygnet Digital global head of marketing Sanjeev Thakkar said,” With the reorganising of our capabilities around Business, Intelligence and Experience, we wanted to reflect this bold promise through our bolder logo and business challenges-centric website navigation. The Swan represents our commitment to a smooth transformation journey ahead. In addition to helping Cygnet differentiate itself from its competitors, creating more intuitive website navigation and capabilities helps users find what they are looking for more easily.”

    The new Cygnet website, https://www.cygnet-digital.com/, features a modern, user-friendly interface, allowing visitors to effortlessly explore Cygnet’s wide range of products, services, and resources. Prioritising a user-centric design, the new website boasts simple and intuitive navigation cues and improved search functions. This significant transformation reflects Cygnet’s commitment to providing focused solutions and an optimised user experience. Cygnet has enhanced user experience on the new website, which embodies a new distinct brand identity and signals an exciting, possibility-filled future, to our customers, people, and partners.

    It symbolises the intangible values of Cygnet that are rooted in Indian civilizational knowledge systems and represents the company’s commitment to innovation and transformation, while the new tagline, Living the Trust, aims to make a promise to our clients, cygnetians and communities’ aspirations a reality. The new logo and tagline reflect Cygnet’s commitment to creating positive transformation in people’s lives. They aim to build a sustainable future based on trust, integrity, and mutual respect. The company is now focused on creating a positive legacy for future generations.  

    Going ahead, Cygnet Digital will be redefining its go-to-market strategy while maintaining its leadership in tax and finance transformations, digital engineering, quality engineering, enterprise applications, data analytics, AI, hyper-automation, and digital commerce and experience. Cygnet Digital’s goal now is to make technology more accessible by collaborating with businesses to co-innovate.