ITV

Category: TRAI

  • TRAI urges urban consumers to get STBs by end of month; rules out extension of Phase III

    TRAI urges urban consumers to get STBs by end of month; rules out extension of Phase III

    New Delhi,: Firmly ruling out any possibility of further extension of the deadline for digitization of cable television, the Telecom Regulatory Authority of India today categorically said that cable TV services in urban areas in the country will be digital from January 1, 2016.

     

    In a press release Trai also advised consumers of urban areas who are still receiving cable TV services without Set Top Boxes to avail and install these before the cut-off date in order to receive uninterrupted TV.

     

    Trai said it had been taking steps for creating awareness amongst consumers and stakeholders by holding workshops and consumer outreach programmes about the implementation of DAS. Trai held a meeting with major stakeholders of the broadcasting and cable TV sector on December 1 with major stakeholders in the sector. Trai had earlier asked all stakeholders to inform it by 28 November for pending interconnect agreements or if they were facing any problems.

     

    The broadcasters, direct-to-home operators and multi-system operators were asked to carry out exhaustive consumer awareness programmes about digitization of cable TV services so that the remaining customers in the urban areas are able to install STBs before the cut-off date of December 31. 

     

    Broadcasters of TV channels were asked to send advance intimation by December 7 to the cable operators about non availability of TV channels for retransmission in analogue mode to the consumers from January 1, 2016.

     

    Trai noted that the progress of seeding STBs in DAS Phase-III notified areas is ‘satisfactory and a good number of customers are getting the benefits of digitization’.

      

    Trai said that while Phase -I had covered the four Metros of Delhi, Mumbai, Kolkata and Chennai by October 31, 2012; Phase II covered cities with a population more than one million (38 cities) by March 31, 2013.

     

    Phase -III is aimed at covering all Other Urban areas (Municipal Corporation/ Municipalities) except cities /towns/areas specified for corresponding Phase-I and Phase-II by December 31, 2015. The final phase will cover the rest of India by 31 December 2016.

     

    The list of urban areas covered under Phase III of digitization is available on the website of the Ministry of Information & Broadcasting (www.mib.nic.in).

     

    At the outset, TRAI said cable TV is one of the most popular medium of mass entertainment and education and there are presently more than 100 million cable TV subscribers.

  • TRAI report: 139 channels violating 12 mins AdCap rule

    TRAI report: 139 channels violating 12 mins AdCap rule

    New Delhi: A Telecom Regulatory Authority of India (TRAI) report reveals that 27 news and current affairs and 112 general entertainment channels continue to violate the regulations for telecasting a maximum of twelve minutes of advertisements and commercials.

     

    The report released by TRAI shows that the number of violators among news channels has come down from 36 while that of non-news channels has risen from the 105 as on June 29.

     

     Average duration per hour of Advertisements (commercial and selfpromotional) during peak hours (7pm to 10 PM) in pay news channels for the period June 29 to September 27, 2015 shows that the highest of these is 20.99 minutes by Zee Akaash News Pvt. Ltd and the lowest is 12.55 minutes by Zee Media Corporation Limited.

     

     Among pay non-news channels for the same period, the highest is 21.20 minutes by 4U Broadband India Pvt. Ltd and the lowest is 12.07 minutes by Movies Now+. There are at least fifteen news and 25 non-news channels clocking more than fifteen minutes per hour which indicates increase over June-end, reveals the TRAI report.

     

     According to information available to TRAI, the rest of the news channels are carrying less than 12 minutes of average duration per hour of advertisements (commercial and self-promotional) during peak hours (7pm – 10 pm) from June 29 to September 27. TRAI says that the information is based on the data submitted by the broadcasters and that it bears no responsibility for the figures given.

     

     A petition against the AdCap rule had been filed by the News Broadcasters Association and some channels challenging the TRAI decision to implement the directive of 12 minutes contained in the Cable Television Networks (Regulation) Act 1995. The Information and Broadcasting Ministry and TRAI are the respondents in the petition.

     

    As reported earlier, even as the broadcasters are still to come to an amicable solution with the government, the AdCap conundrum continues to drag on with another postponement for early next year. After the Information and Broadcasting Ministry told the Court on November 27 that it was discussing the issue with broadcasters, the matter was put off to 11 February. This was the first time that the Ministry had put in an appearance in the petition. The Bench observed that the matter had been pending for some time and therefore it will hear and conclude the case in the next hearing.

  • TRAI’s one month deadline for resolving 30 questions on spectrum auctions

    TRAI’s one month deadline for resolving 30 questions on spectrum auctions

    New Delhi, 27 November:  The Telecom Regulatory Authority of India wants to know whether the entire spectrum available with Department of Telecom in the 800 MHz band should be put for auction and how can the spectrum in the 800 MHz band, which is not proposed to be auctioned due to non-availability of inter-operator guard band, be utilized.

     

    In a consultation paper on “Valuation and Reserve Price of Spectrum in 700, 800, 900, 1800, 2100, 2300 and 2500MHz Bands”, it wants to know what should be the block size in the 700 MHz band.

     

    TRAI has sought comments to almost thirty questions in the paper by 21 December and counter-comments by 28 December and said no extra time would be given in view of the urgency of the issue.

     

    It also seeks to know if there is any requirement to change the provisions of the latest NIA with respect to block size and minimum quantum of spectrum that a new entrant/existing licenses/expiry licensee is required to bid for in 800, 900, 1800 and 2100 MHz bands.

     

    What should the block size in the 2300 MHz and 2500 bands be, the Regulator wants to know.

     

    Considering the fact that one more sub-1 GHz band (i.e. 700 MHz band) is being put to auction, is there a need to modify the provisions of spectrum cap within a band and is there any need to specify a separate spectrum cap exclusively for the spectrum in 700 MHz band?, TRAI has asked.

     

    Should a cap on the spectrum holding within all bands in sub-1 GHz frequencies be specified and should the existing provision of band specific cap (50 percent of total spectrum assigned in a band) be done away with, it has asked.

     

    TRAI wants to know whether the 2300 MHz and 2500 MHz bands be treated as same band for the purpose of imposing intra-band Spectrum Cap.

     

    In the auction held in March 2015, specific roll-out obligations were mandated for the successful bidders in 800 MHz, 900 MHz, 1800 MHz and 2100 MHz spectrum bands.

     

    Stakeholders are requested to suggest how the roll-out obligations be modified to enhance mobile coverage in the villages and whether there should be any roll out obligation for the existing service providers who are already operating their services in these bands.  

     

    In the auction held in 2010, specific roll-out obligations were mandated for the successful bidders in 2300 MHz spectrum band. Same were made applicable to the licensee having spectrum in 2500 MHz band. Stakeholders are requested to suggest whether the same roll-out obligations which were specified during the 2010 auctions for BWA spectrum be retained for the upcoming auctions in the 2300 MHz and 2500 MHz bands and should both these bands be treated as same band for the purpose of roll-out obligations.

     

    TRAI has also asked if the ISP category ‘A’ licensee should be permitted to acquire the spectrum in 2300 and 2500 MHz bands or the same eligibility criteria that has been made applicable for other bands viz. 800 MHz, 900 MHz, 1800 MHz and 2100 MHz band should be made applicable for 2300 MHz and 2500 MHz bands as well.

     

    Stakeholders are requested to comment on whether the guidelines for liberalisation of administratively allotted spectrum in 900 MHz band should be similar to what has been spelt out by the DoT for 800 and 1800 MHz band.

     

    Can the prices revealed in the March 2015 auction for 800/900/1800/2100 MHz spectrum be taken as the value of spectrum in the respective band for the forthcoming auction in the individual LSA, it wants to know.

     

    Should the value of the 2300 MHz spectrum be derived on the basis of the value of any other spectrum band using the technical efficiency factor and should the valuation of the 2500 MHz spectrum be equal to the valuation arrived at for the 2300 MHz spectrum, the Regulator has asked.

     

    What should be the ratio adopted between the reserve price for the auction and the valuation of the spectrum in different spectrum bands and why.  Should the realized prices in the recent March 2015 auction for 800/900/1800/2100 MHz spectrum bands be taken as the reserve price in respective spectrum bands for the forthcoming auction.

  • TRAI calls for expediting interconnection

    TRAI calls for expediting interconnection

    MUMBAI: The implementation of Digital Addressable Cable TV Systems (DAS) in India is in progress in a phased manner. The entire structuring is planned in 4 phases.  In Phase-III, the    sunset  dates   for   analog   TV   transmission in   urban   areas   is 31 December, 2015.  

     

    The  MSOs (Multi System  Operators), who   have  been  granted registration  for  providing   cable  TV  services through  DAS,  are required to enter  into interconnection agreements with pay TV broadcasters for  re-transmission of  pay  TV  channels to  the  subscribers.

     

    According to the official report for implementation of DAS, the Authority has notified a comprehensive regulatory framework encompassing interconnection, quality of service, consumer complaint redressal regulation and tariff orders.

     

    The Regulatory framework for DAS  provides that every broadcaster shall  provide  the  signals of TV  channels to a  MSO, in accordance with  its  reference  interconnect offer  or as  may  be mutually agreed,  within  60 days from  the date of receipt  of the request and in case the request for providing signals of TV Channels is not agreed  to, the reasons  for such  refusal to provide signals  shall  be  conveyed to the  person  making  a request  within  60  days  from  the  date  of request.

     

    As the cutoff date for Phase-III areas is fast approaching, the registered MSOs are advised to make a written request to the broadcasters of pay channels for provisioning of the signals of TV channels as per their business requirement, so that they get signals of pay TV channels well before the cutoff date.

     

    The MSOs  who  have  approached  pay TV  broadcasters  for providing  signals  of TV channels  in accordance  with the provisions  of the interconnection  regulations  but have not been able to enter into interconnection  agreement even after passage of 60 days from the date of making request and also not received valid reasons for not entering into interconnection agreement from the broadcaster may write to TRAI by 28 November, 2015 through e-mail at das@trai.gov.in  for initiating action in such cases as per TRAI Act.

  • Interconnect agreements mandatory for provision of signals: TRAI

    Interconnect agreements mandatory for provision of signals: TRAI

    NEW DELHI: Following several cases in this regard before the Telecom Disputes Settlement & Appellate Tribunal (TDSAT), the Telecom Regulatory Authority of India (TRAI) today proposed that no signals can be provided to multi system operators (MSOs) or cable operators after the expiry of the Interconnect Agreement.

     

    The draft Telecommunication (Broadcasting and Cable Services) Interconnection (Digital Addressable Cable Television Systems) (Sixth Amendment) Regulations 2015 says that: “It shall also be mandatory for the broadcaster to enter into written interconnection agreement with the multi system operator for retransmission of the pay channel(s) even if nil subscription fee is charged by the broadcaster or paid by the cable operator.”

     

    All stakeholders have been asked to respond with their comments by 20 November with counter-comments by 27 November.

     

    The draft says that it will be mandatory for the service providers to enter into new agreements 21 days prior to the date of expiry of the existing agreement “to ensure that inconvenience is not caused to the consumers by sudden disconnections of signals due to failure of the service providers to enter into new interconnection agreements.”

     

    Furthermore, broadcasters or MSOs, as the case may be, will give notice to the MSO or the linked local cable operator (LCO), as the case may be, to enter into the new agreement 60 days prior to the date of expiry of the existing interconnection agreement.

     

    In case the service providers fail to enter into new interconnection agreement, the MSO or the linked LCO, will have to inform the consumer the disconnection of signals 15 days prior to the date of expiry of the agreement.

     

    TRAI said it had been observed from the Interconnection details submitted by the service providers that signals of TV channels are being provided by several broadcasters to MSOs and MSOs to LCOs even in the absence of interconnection agreement in writing.

     

    This continuation of retransmission of signal without valid interconnection agreement on the pretext of continued mutual negotiations often results into disputes and sometimes abrupt disconnection, which affects the quality of service to the consumers.

     

    Another area of concern brought to the notice of the Authority was regarding the effective date of applicability of new agreements: that is, whether the new agreement shall apply from the date of entering into the new agreement or it shall apply from the date of expiry of earlier agreement. It not only results in complaints but also disputes between service providers.

     

    Therefore, TRAI has reviewed the present regulations, which provide scope for mutual negotiations even after expiry of the agreement has been reviewed so that no signal can be provided after expiry of the interconnection agreement between the service providers.

  • TRAI won’t withdraw call drops penalty, to carry another audit in Dec

    TRAI won’t withdraw call drops penalty, to carry another audit in Dec

    NEW DELHI: The Telecom Regulatory Authority of India (TRAI) has reiterated that the newly-introduced penalty for call drops slated to come into effect from January will not be withdrawn.

     

    In a meeting with the chief executive officers of Telecom Service Providers (TSPs) to apprise them about the findings of the drive tests conducted recently in Delhi and Mumbai, TRAI said an audit of networks in Mumbai and Delhi had shown showed unsatisfactory network quality.

     

    TRAI, which had carried out special independent drive tests for Cellular Mobile Telephone Services in the Mumbai and Delhi in June and July and then in September this year, will carry out fresh audits in December to review the situation. There were no significant improvement in the performance of the TSPs.

     

    The findings of these tests along with a consolidated analysis of the reports were uploaded on TRAI website.

     

    The service providers had stated in their meeting with TRAI that they had taken and continue to take a number of steps to improve the quality of network in these areas and that the quality of service had improved.

     

    In the meeting, the findings of the test drive were discussed and the service providers were requested to take action for further improvement of the network conditions.

     

    TRAI officials agreed to share with service providers and other stakeholders the independent drive tests carried In other major cities – Surat, Kolkata, Bhubaneswar and Ahmedabad.

     

    The service providers had stated that there are a number of other issues affecting quality of service of the network resulting in call drops. The Authority assured it would extend whatever help possible to the telecom service providers.

  • Government issues regulations for spectrum trading

    Government issues regulations for spectrum trading

    NEW DELHI: Spectrum trading will be allowed only between two access service providers, holding Cellular Mobile Telephone Service (CMTS) License, Unified Access Service License (UASL), Unified License (Access Services)(UL(AS)) and Unified License (UL) with authorization of Access Service in a licensed service area.

     

    All access spectrum bands earmarked for Access Services by the licensor will be treated as tradable spectrum bands, according to the Communications and Information Technology Ministry.

     

    The decision of the government has been announced after considering the recommendations of the Telecom Regulatory Authority of India (TRAI) in this connection.

     

    Only outright transfer of right to use the spectrum from the Access Service Provider who is transferring the right to use the spectrum is (seller) to Access Service Provider who is acquiring the right to use spectrum (buyer) will be permitted. Leasing of spectrum is not permitted.

     

    Spectrum trading will be permitted only on a pan-LSA (Licensed Service Area) basis. In case the spectrum assigned to the seller is restricted to part of the LSA by the Licensor, then, after trading, the rights and obligations of the seller for the remaining part of the LSA with regard to assignment of that spectrum shall also stand transferred to the buyer. Further, relevant provisions of NIA with respect to spectrum assignment in part of the LSA, which were applicable to seller before the spectrum trade, will apply to buyer subsequent to the spectrum trade.

     

    The National Telecom Policy envisages to move at the earliest towards liberalisation of spectrum to enable use of spectrum in any band to provide any service in any technology as well as to permit spectrum pooling, sharing and later, trading to enable optimal utilisation of spectrum through appropriate regulatory framework.

     

    The spectrum trading leads to greater competition provides incentives for innovation, better services being available to consumers at cheaper tariffs, better choice to consumer, etc. This also facilitates ease of doing business in India by allowing free play in the commercial decisions and leads to optimisation of resources apart from improving the spectral efficiency and quality of service.

     

    Spectrum trading shall be permitted only in the following block sizes (band wise):

     

    Spectrum band

    Block Size

    800 MHz

    2×1.25 MHz

    900 MHz

    2×200 KHz

    1800 MHz

    2×200 KHz

    2100 MHz

    2×5 MHz

    2300 MHz

    20 MHz in TDD

    2500 MHz

    20 MHz in TDD and 2×10 in FDD

     

    Spectrum trading will not alter the original validity period of spectrum assignment as applicable to the traded block of spectrum.

     

    Only the spectrum specified in the table is permissible to be traded which has either been assigned through an auction in the year 2010 or afterwards, or on which the Telecom Service Provider (TSP) has already paid the prescribed market price as per para 24 below. In such a case, entire spectrum would be tradable. In respect of spectrum in 800 MHz acquired in the auction held in March 2013, trading of spectrum shall be permitted only if the differential of the latest auction price and the March 2013 auction price on pro-rata basis on the balance period of right to use the spectrum is paid

     

    Both the licensees trading the spectrum shall jointly give a prior intimation for trading the right to use the spectrum at least 45 days before the proposed effective date of the trading as per prescribed format to Wireless Adviser, Wireless Planning and Coordination Wing, Department of Telecommunications, 6th floor, Sanchar Bhawan, 20, Ashok Road, New Delhi – 110001.

     

    Both the licensees will also give an undertaking that they are in compliance with all the terms and conditions of the guidelines for spectrum trading and the license conditions and will agree that in the event, it is established at any stage in future that either of the licensee was not in conformance with the terms and conditions of the guidelines for spectrum trading or/and of the license at the time of giving intimation for trading of right to use the spectrum, the Government will have the right to take appropriate action which inter-alia may include annulment of trading arrangement.

     

    The seller will clear all its dues prior to concluding any agreement for spectrum trading. Thereafter, any dues recoverable up to the effective date of trade shall be the liability of the buyer.

     

    The Government at its discretion will be entitled to recover the amount, if any, found recoverable subsequent to the effective date of the trade, which was not known to the parties at the time of the effective date of trade, from the buyer or seller, jointly or severally. The demands, if any, relating to licenses of seller, stayed by the Court of Law, shall be subject to outcome of decision of such litigation. 

     

    Where an issue, pertaining to the spectrum proposed to be transferred is pending adjudication before any court of law, the seller shall ensure that its rights and liabilities are transferred to the buyer as per the procedure prescribed under the law and any such transfer of spectrum will be permitted only after the interest of the Licensor has been secured.

     

    The relevant provisions in the NIA for auction of spectrum with regard to liberalisation of existing spectrum holding in 800 MHz/1800 MHz band shall apply. In respect of other bands, where spectrum has not been acquired through auction, terms and conditions of liberalisation shall be as decided by the Government from time to time.

     

    A TSP will be allowed to sell the spectrum through trading only after two years from the date of its acquisition through auction or spectrum trading or administratively assigned spectrum converted to tradable spectrum.

     

    In case of administratively assigned spectrum converted to tradable spectrum after paying the prescribed market price, period of two years will be counted from the effective date of assignment of administrative spectrum.

     

    If a buyer is acquiring the entire spectrum holding of the seller in a spectrum band, then it shall fulfil the associated roll-out obligations within the balance time period for compliance subject to a minimum period of two years.

     

    If the buyer is acquiring a part of the spectrum holding of the seller in a spectrum band, then both buyer and seller will have spectrum holding in that band after the trade. In such a scenario, both will be responsible for the roll-out obligations. There is no change in the roll-out obligations prescribed for seller, even if it is holding a lesser quantity of spectrum in that band post-trade. In addition, buyer will also be required to fulfil entire roll-out obligations. Since there is no change in the roll-out obligations of seller and there will be additional roll-out obligations for buyer, the buyer shall be given entire time duration to fulfil these roll-out obligations.

     

    The seller should clear its Spectrum Usage Charges (SUC) and its instalment of payment due (in case seller had acquired the spectrum through auction and opted for deferred payment) till the effective date of trade and thereafter, the buyer shall clear all these dues.

     

    A non-refundable transfer fee of one per cent of the transaction amount of aforesaid trade or one per cent of the prescribed market price, whichever is higher shall be imposed on all spectrum trade transactions, to cover the administrative charges incurred by Government in servicing the trade. The transfer fee shall be paid by the buyer to the Government. Transaction amount refers to the amount payable by the buyer to the seller to purchase the rights to use the spectrum block(s). It will be decided exclusively by the buyer and the seller. The market prices shall be equal to the auction determined amount prorated for the balance validity period of spectrum assignment. In case more than one set of market determined prices are available, the latest market determined price available at the time when the TSP wants to trade its spectrum holding, would be applicable. If the auction determined prices are more than one year old, the prevailing market price shall be applied by indexing the last auction price at the rate of SBI PLR.

     

    Frequency swapping/reconfiguration from within the assignments made to the licensees shall not be treated as trading of spectrum. The conditions in the NIA shall govern frequency swapping/reconfiguration.

     

    A licensee shall not be allowed to trade in spectrum if it has been established that the licensee had breached the terms and conditions of the license and the Licensor has ordered for revocation/termination of its license.

  • TRAI asks telcos to compensate users for call drops from 1 January

    TRAI asks telcos to compensate users for call drops from 1 January

    NEW DELHI: Telecom service providers (TSPs) will henceforth have to compensate consumers for up to three dropped calls a day from 1 January, 2016.

     

    According to the Telecom Regulatory Authority of India (TRAI), the calling consumer will be reimbursed by one rupee a call from midnight to midnight.

     

    A message will have to be sent within four hours to the consumer about the call drop and the amount credited, and this will be done in the bill for the post-paid customers.

     

    The mandatory provisions have been announced in the ninth amendment to the Telecom Consumers Protection Regulations 2012 issued today.

     

    TRAI’s move will bring relief to the consumer and also encourage the TSP to improve their quality of service.

     

    TRAI will keep a close watch on the steps being taken by TSPs to reduce dropped calls following this mandatory provision and review the situation after six months.

     

    Call drop represents “the service provider’s inability to maintain a call once it has been correctly established, that is, calls dropped or interrupted prior to their normal completion by the user, the cause of the early termination being within the service provider’s network.”

     

    TRAI had issued a consultation paper on this issue last month and held an open house with stakeholders on 1 October before issuing the amendment.

     

    The regulator said the action was taken “after careful examination of the comments received from the stakeholders and further analysis” to provide relief to consumers by “mandating the following to every originating service provider providing Mobile Services for each call drop within its network.”

  • TRAI devices simplified online form to gain info on LCOs & linked MSOs

    TRAI devices simplified online form to gain info on LCOs & linked MSOs

    NEW DELHI: With the deadline for Phase III of digital addressable system (DAS) virtually at the doorstep, the Telecom Regulatory Authority of India (TRAI) has created a Google form to gain first-hand information about every local cable operator (LCO) in the country.  

     

    According to information available with Indiantelevision.com there are more than 60,000 LCOs in the country and no authority at present has the complete information about each of them. 

     

    According to TRAI, the aim was part of its function to regulate the telecom and broadcasting services; lay-down the standards of quality of service to be provided by service providers and ensure level playing field amongst the service providers and nurture the condition for the growth of the sector.

    The regulator said it had been taking up several activities to protect the interest of cable operators, address their grievances and educate them about their rights and obligations. 

     

    However it required data to keep the LCOs updated about the policies and regulation made by TRAI, data related to the LCOs such as name, address, e-mail, mobile number and city of operation etc.

     

    The online information gathering mechanism through a single Google form will help the regulator get all the information about the LCOs, which will be stored by TRAI in its database.

     

    The form, which is easy to fill, has only sought the full contact details of the LCO, whether he gets his signals from the broadcaster or multi system operators, and the names of the MSOs he is attached to.

     

    The link to the form is 

    https://docs.google.com/forms/d/1dWCwSlNEkcAqFbQhep9T7OmOhfHZSNN5UMFGr2a1wyc/viewform?usp=send_form or http://goo.gl/forms/q34NG1AHHf

  • TRAI asks MSOs to not disconnect signals without 3 weeks notice

    TRAI asks MSOs to not disconnect signals without 3 weeks notice

    NEW DELHI: With the deadline for completion of Phase III of Digital Addressable System (DAS) approaching fast, the Telecom Regulatory Authority of India (TRAI) today said that no multi system operators (MSO) will disconnect the signals of TV channels of a linked local cable operator (LCO) without giving three weeks’ notice to such LCO, clearly specifying the reasons for the proposed disconnection. 

     

    The Regulatory framework provides that the channels subscribed by a subscriber should not be switched off or discontinued without following the proper procedure provided in the Quality of Service Regulations for DAS, TRAI said. 

     

    The MSOs providing cable TV services through DAS were advised not to degrade or stop or switch off any channel without following the proper procedure laid in the regulations. 

     

    TRAI also reminded MSOs and linked LCOs that set top boxes (STBs) have to be repaired or replaced without any extra charge with new STBs within 24 hours of the receipt of the complaint. 

     

    The complaint can be pertaining to malfunctoning from a subscriber, if the STB is covered within the warranty or it has been acquired by the subscriber on hire purchase scheme or on rental basis.

     

    The MSOs providing cable TV services were advised to ensure rectification of consumer complaints within 24 hour under the “Standards of Quality of Service (Digital Addressable Cable TV Systems) Regulations 2012. For adhering to the timelines provided in the regulation, spare STBs may be given to the linked LCOs to ensure speedy restoration of services.

     

    TRAI said in cable TV sector it is generally observed that the consumers approach linked LCOs for immediate redressal of their complaints. For redressal of such complaints of consumers received by the LCOs, MSOs are required to lay down proper communication procedures to register complaints through LCOs and get then addressed on priority.

     

    The directive regarding disconnections is under the Telecommunication (Broadcasting and Cable Services) Interconnection (Digital Addressable Cable Television Systems) Regulations 2012.