Category: Brands

  • Sonam Chopra elevated to vice president, talent acquisition at Morgan Stanley

    Sonam Chopra elevated to vice president, talent acquisition at Morgan Stanley

    MUMBAI: Sonam Chopra, a seasoned HR professional with over a decade of experience in talent acquisition and human resource management, has been appointed vice president, talent acquisition (non-technology) at Morgan Stanley.

    Having been with Morgan Stanley for over seven years, Chopra previously served as director, talent acquisition, and talent acquisition lead, where she played a pivotal role in developing recruitment strategies, identifying top-tier talent, and aligning HR initiatives with business goals.

    Before joining Morgan Stanley, she held leadership positions at Blend Financial Services, where she managed HR operations for a global workforce, and AIMS International, where she specialised in executive search for BFSI and e-commerce sectors. Her extensive experience also includes leadership hiring across industries such as IT, infrastructure, real estate, and commodity trading at Positive Moves.

    In her new role, Chopra will lead strategic talent acquisition initiatives, drive diversity and inclusion efforts, and continue enhancing Morgan Stanley’s employer brand to attract top talent in the financial sector.

    Expressing her excitement about the new role, Chopra shared, “I look forward to shaping the next phase of talent acquisition at Morgan Stanley and continuing to build a strong, dynamic workforce aligned with the firm’s vision.”

  • Paytm travels further with Agoda for seamless hotel bookings

    Paytm travels further with Agoda for seamless hotel bookings

    MUMBAI: Booking a dream stay is now just a tap away, as Paytm Travel has partnered with Agoda to offer seamless hotel bookings directly through the Paytm app. This collaboration marks a major expansion for Paytm Travel, which already provides flight, bus, and train bookings, now giving users access to Agoda’s extensive portfolio of accommodations across India and international destinations.

    By integrating Agoda’s vast selection of hotels, resorts, and budget stays, Paytm Travel is positioning itself as a one-stop solution for travel needs, offering exclusive deals, seamless itinerary management, and cost-effective travel options. Frequent travellers and businesses looking for a streamlined experience will benefit from this partnership, which simplifies both booking and payment processes.

    Paytm Travel, CEO, Vikash Jalan stated, “This partnership strengthens Paytm Travel’s position as a comprehensive travel platform, ensuring users have access to quality accommodations with affordability and convenience at the core. Our goal is to make travel planning seamless, and Agoda’s expertise allows us to enhance that experience for millions of users.”

    Agoda, chief commercial officer, Damien Pfirsch said, “By joining forces with Paytm Travel, we’re making it easier for Indian travellers to explore the world at the best prices, with a hassle-free booking and payment experience.”

    With Paytm Travel’s IATA accreditation, customers can expect a trusted, secure, and reliable booking experience, complemented by perks like free cancellations, instant refunds, travel insurance, and exclusive discounts through Paytm’s banking partnerships. 

  • “We believe brand strength is crucial in this category”- Britannia vice-chairman & MD Varun Berry

    “We believe brand strength is crucial in this category”- Britannia vice-chairman & MD Varun Berry

    It’s been 11 years since Varun Berry has been serving as managing director of food company Britannia Industries. Since then, the designation of vice-chairman has been added to his titles. But a lot more has happened at Britannia: its product portfolio has significantly expanded beyond biscuits into adjacent categories like dairy, cakes, rusk, and croissants. He has focused on driving innovation, strengthening distribution networks particularly in rural areas, and implementing robust cost efficiency measures.

    Prior to joining Britannia, Berry had a long stint at PepsiCo, where he held various leadership positions including CEO of PepsiCo Foods for Greater China. He also served as CEO of PepsiCo’s Indian snack food business.

    Berry is known for his strong operational expertise and focus on execution. During his tenure, Britannia has consistently improved its market share in the biscuits category while maintaining healthy profit margins despite inflationary pressures. He has emphasised direct distribution expansion, particularly in rural markets, and driven premiumisation across product categories.
    His management style focuses on systematic improvements in distribution, cost management, and innovation. Under his leadership, Britannia has also made significant investments in new manufacturing facilities and automation to support growth. 

    Berry  recently made a presentation  after the company’s Q3 and nine month  2025 financials as well as answered investment analysts’ questions. Excerpts from the presentation and question and answers sessions..

    On the macro environment.

    It’s been quite challenging. Food inflation was nearly in double digits, with cereals up 6.5 per cent and oils and fats around 15 per cent. The government’s GDP projections show real GDP growth at 5.4 per cent and nominal at 8 per cent, though they’re forecasting a recovery to 10.5 per cent in the second half.

    On inflationary pressures on input costs and on managing them.

    We’re seeing palm oil up 43 per cent, cocoa up 103 per cent, flour up 4 per cent, and corrugated boxes up 15 per cent. Overall commodity inflation is about 11 per cent. It would have been 2-4 per cent higher if we hadn’t done forward buying. Sugar has remained flat, and laminates saw a nominal three per cent increase. We have been forward buying of key commodities, getting in manufacturing efficiency improvements, optimising procurement, improving Logistics,  keeping overhead cost under control, and managing employee cost -targeting 0.75x of revenue growth, optimising work capital limit usage and using capacity strategically.

    On Britannia’s growth relative to the industry

    Based on the exit numbers and public declarations by other companies, we’re performing ahead of the industry. Our core biscuits business grew about 5.5 per cent in volume terms, with total volume growth at 6 per cent, showing the positive impact of our adjacency businesses.

    On the approach to  different segments

    We’re taking a multi-tiered approach. For our  core product, biscuits, we have launched  premium cookies with new variants like fruit & nut, butter, jeera. We have maintained popular price points with grammage management.  We have ringfenced our core products and are very clear we will be protecting market share  by innovating in existing segments. In our premium offerings we have launched Britannia Pure Magic Choco premium offerings. There are new premium croissant variants, an upgraded cake portfolio and premium cheese. 
    In the value segment, we have introduced Rs 5 packs for Rusk and our focus has been on maintaining competitive pricing while strategically managing grammages. 

    On  brand investments.

    We’re focusing on several areas: Critical growth brands, innovation-led initiatives, higher impact social media activation, tactical consumer promotions, digital campaigns showing strong consumer connection,  premium segment emphasis, regional preference consideration, and brand strength maintenance against competition.

    On growth in  adjacency businesses

    We’re seeing strong momentum. Croissants will cross Rs 200 crore next year, milkshakes have already crossed Rs 200 crore and are growing high double digits. 17 per cent contribution from e-commerce
    We’ve launched new products like a dual-flavoured layer cake, a Rs 5 pack in rusks, and a triple chocolate croissant. In drinks, we’ve introduced Winkin’ Cow Grow, a Rs 20 flavoured milk fortified with 16 nutrients.

    bihar plant

    On the cake portfolio.

    We’re in the midst of a full cake portfolio relaunch with new graphics and improved recipes that are outperforming competition. We have launched a triple chocolate variant. Similarly, we’re rolling out a relaunch of our entire cheese portfolio. These relaunches are backed by new graphics and superior recipes. Our cheese is beating competition in taste tests.

    On the company’s  approach to the salty snacks category.

    We’re being very deliberate here. While we recognise it’s a large category, it’s also highly competitive. We’re running pilots in some markets, experimenting with different formats, marketing approaches, product specifications, working on advertising pull vs push, on pack sizes and grammage,  and on consumer preferences.  We’ll only launch nationally when we’re absolutely confident of sustainable success.

    On the company’s advertising strategy

    We’re focusing on critical growth brands and innovation, with increased emphasis on high-impact social media activation. This approach is delivering better productivity for our advertising investments

    On  competitive pressures, particularly from new entrants

    While we’re aware of new entrants, including large players, we believe brand strength is crucial in this category. Price alone isn’t sufficient for success, and our established brands have consistently maintained their position despite competitive pressures.

    On Britannia’s e-commerce strategy

    We’ve developed in-house capabilities for data-based consumer insights and personalised content. E-commerce contribution varies significantly by category – about four per cent for biscuits, 17 per cent for croissants, nine per cent for cakes, and 11 per cent for dairy products. It’s particularly effective for new product launches.

    Varun berryOn the company’s approach to innovation

    We’re taking a measured approach. For instance, our Pure Magic Choco Frames with Harry Potter themes, launched exclusively for e-commerce and modern trade, is performing exceptionally well. We’re focusing on innovations that can be sustained and scaled.

    On distribution initiatives

    We’re implementing several strategic changes. For urban retail, we have a five-part strategy: leveraging high-potential outlets, right-sizing service frequency, upskilling salesmen capabilities, upgrading technology for better productivity, and increasing feet on street. We’re also planning a refresh of our rural route-to-market approach. Direct distribution has been  increased to 2.88 million outlets from 2.79 million. Then rural distributors have expanded to 31,000 from 30,000. We are also laying greater emphasis on focus states with distribution growing at 2-2.5 times the average.

    On growth in the focus states.

    They contribute about 15-16 per cent to our overall revenue and are growing at 1.3-1.4x the company average. These states represent 35 per cent of the rural category, and our market share there is less than half of what we have in the rest of the country, so there’s significant headroom for growth.. Following distribution-led, brand-led growth strategy. No big bang pricing strategies. Focus is  on sustainable growth through execution excellence

    On  the capex outlook

    We’re taking a break after significant investments. Planning to keep it between Rs 150-200 crore annually, unless volume growth demands more. We have three new plants with new lines and sufficient capacity headroom, so we’re well-positioned for now.

    On the  outlook on margins
    While we don’t give forward estimates, we’re confident about managing the current challenges. The 6-6.5 per cent price increases, combined with our 2.5 per cent cost savings target and other efficiency measures, should help us maintain our profit margins. We’ve navigated similar environments successfully in the past.

    On the company’s approach to  cost leadership
    Our cost savings programme has evolved significantly. In 2013-14, it represented 0.7 per cent of revenue; now it’s at 2.5 per cent. We reset these targets annually – whatever is achieved ends with the year, and we start fresh with new initiatives each April. 

    On the company’s  ESG initiatives

    We’ve received recognition from Times Now for ESG impact and a silver award from Scotch ESG awards. We’ve run a successful campaign highlighting our achievement of 100 per cent plastic neutrality, energy efficiency, and water stewardship.

    On  managing the price-point products given the inflation

    A: For popular price points like Rs 5 and Rs 10, we’re carefully managing grammage while ensuring consumer value. We’re also introducing new price points where relevant, like our Rs 20 Winkin’ Cow Grow product, which helps us tap into new market segments.


    On the company’s international business
    The international business continues to perform well across markets. While we don’t break out specific numbers, it’s showing consistent growth and remains a focus area for us.

    On employee costs fluctuations.

    We had a Rs 75 crore impact in Q3 related to stock appreciation rights, based on share price movements. Last quarter had a Rs 50 crore provision, and Q1 had about Rs 25 crore. These fluctuations are based on share price changes – when the share price moved from Rs 6,338 to Rs 4,762, it impacted the provisions.

    On the approach to  technology and digital transformation

    Several initiatives are underway: we are developing e-commerce capabilities in-house even as we are taking a data-based consumer insight approach. We are producing a lot personalised content along with the automation of sales force and digital tech upgrades. Tools have been put in place to enhance productivity and platforms where consumers can engage have been built. Digital campaigns are being managed on these platforms and outside. 

    On pricing strategy in FY 2025 as against FY 2023

    Initially, we thought it would be a deflationary year and had actually taken some price decreases. Then the inflationary trend emerged. We were also hopeful that government duties on fats would be temporary, but as the finance minister clarified, these are here to stay as part of the effort to indigenise fats in India. Now we’re taking decisive pricing actions. We’re implementing a three-phase price increase totalling 6-6.5 per cent: two per cent already implemented, 2.5 per cent being implemented; Q1 FY26: 1.5 per cent planned. This is calibrated to address the 11 per cent commodity inflation while maintaining competitiveness.
     

  • ITC profit rises eight per cent as revenue hits Rs 18,953 crore in Q3 FY25

    ITC profit rises eight per cent as revenue hits Rs 18,953 crore in Q3 FY25

    MUMBAI: ITC has wrapped up the third quarter of FY25 on a strong note, delivering an eight per cent year-on-year (YoY) growth in gross revenue to Rs 18,953 crore, despite facing inflationary headwinds. The company’s diversified portfolio—spanning FMCG, agri-business, cigarettes, and paper—helped offset rising input costs in wheat, edible oil, and tobacco.

    The cigarette segment, ITC’s profit engine, recorded an 8.1 per cent YoY rise in net revenue, with segment profit before interest and tax (PBIT) up 4.1 per cent, aided by strategic portfolio interventions and premium offerings. FMCG (excluding cigarettes) grew four per cent YoY, driven by atta, spices, frozen snacks, and personal care products. The agri-business segment surged 9.7 per cent, powered by leaf tobacco and value-added agri exports, lifting PBIT by a robust 21.6 per cent.

    ITC’s paper and packaging business remained under pressure due to low-priced Chinese and Indonesian imports and rising domestic wood prices, though portfolio expansion and export growth provided some relief. Meanwhile, the recently demerged hotels business delivered its best-ever quarterly performance, with a 14.6 per cent YoY revenue jump to Rs 922 crore and a 43.4 per cent rise in PBT to Rs 302 crore, driven by weddings, retail, and F&B. The Hotels business was officially demerged into ITC Hotels Limited (ITCHL) with effect from 1st January 2025 and is now reported as ‘Discontinued Operations’ in line with Indian Accounting Standards.

    EBITDA for the quarter rose 3 per cent YoY, with a 4.5 per cent increase excluding the paper segment. Profit before tax (PBT) before exceptional items stood at Rs 6,847 crore, while profit after tax (PAT) reached Rs 5,638 crore. Earnings per share (EPS) for the quarter stood at Rs 4.51.

    The board has recommended an interim dividend of Rs 6.50 per share, reinforcing ITC’s strong shareholder returns. Looking ahead, the company remains optimistic, banking on premiumisation, strategic cost management, and sustained investments in emerging growth segments.

  • Nikhil Kant to ride with FlixBus India as marketing & sales team lead

    Nikhil Kant to ride with FlixBus India as marketing & sales team lead

    MUMBAI: Veteran marketing professional and angel investor Nikhil Kant has donned the mantle of  team lead for marketing &  sales at FlixBus India. This announcement coincided with the company’s first anniversary of operations in the country.

    Expressing his excitement, Kant remarked, “Ever since I took my first FlixBus, I’ve admired their transformative impact on the global mobility landscape. I am thrilled to be part of this mission to revolutionise inter-city travel in India, especially under the leadership of my former colleague and friend, Surya Khurana.”

    Marking this milestone, FlixBus India launched its first electric buses in partnership with ETO Motors on 7 February. These quiet, emission-free vehicles will operate on the Hyderabad-Vijayawada route, offering passengers a safer and environmentally friendly travel option.

    Kant brings a wealth of experience spanning over a decade across top-tier organisations, including Uber, BAT, Interactive Avenues, and Even. His expertise encompasses brand strategy, media planning, social media management, and public relations.

    At Even, Kant served as head of brand marketing, PR, and social media, where he led brand building, communication strategies, and creative development. He played a pivotal role in establishing the company’s visual identity and tone of voice.

    During his tenure at Uber, Kant held multiple leadership roles, including global social media lead and head of APAC social media and India media planning. He was instrumental in devising strategies for digital engagement, brand reputation management, and crisis handling.

    Previously, at Interactive Avenues, Kant managed major accounts such as Coca-Cola, Sony, and Reckitt Benckiser, leading initiatives that integrated digital strategies with offline media.

  • ITBP deploys 60 Maruti Suzuki Jimny SUVs for tough border terrains

    ITBP deploys 60 Maruti Suzuki Jimny SUVs for tough border terrains

    MUMBAI : The Indo-Tibetan Border Police (ITBP) is adding the rugged Maruti Suzuki Jimny to its fleet, with 60 units set to tackle the harsh landscapes of Leh-Ladakh and Arunachal Pradesh. Designed for tough terrain, the off-road SUVs are expected to enhance mobility in some of India’s most challenging border regions.

    The handover ceremony took place at ITBP Headquarters in New Delhi, attended by ITBP additional director general (HQ) Abdul Ghani Mir (IPS), and Maruti Suzuki senior executive officer for marketing & sales Partho Banerjee.

    The ITBP operates in extreme Himalayan conditions, with temperatures plummeting to -45°C in winter and landscapes ranging from glaciers to snow-covered mountains. The rugged terrain necessitates reliable, all-terrain vehicles for patrolling and border security operations.

    Maruti Suzuki Partho Banerjee stated, “This is a proud moment for us as we deliver the Jimny to the ITBP. The Jimny’s ‘Never Turn Back’ spirit aligns with the unwavering resolve of our soldiers. Maruti Suzuki has a long-standing association with the Armed Forces, with the Gypsy serving as a trusted companion for decades. With the Jimny, we continue this legacy, providing a vehicle designed to tackle the toughest terrains and support our forces at the frontiers.”

  • Quest Retail shakes up leadership: Malhotra rises, Shanker takes charge

    Quest Retail shakes up leadership: Malhotra rises, Shanker takes charge

    MUMBAI: Quest Retail, India’s leading beauty-focused specialty retailer, is shaking things up at the top! In a bold leadership move, the company has promoted Shriti Malhotra to executive chair while bringing in seasoned industry leader Rahul Shanker as group CEO to spearhead its next ambitious expansion phase.

    From luxury skincare to cutting-edge cosmetics, Quest Retail has built a powerhouse portfolio, housing global brands like The Body Shop, Kiehl’s, Avon, Kylie Cosmetics, Anastasia Beverly Hills, Max Factor, Boddess, The Honest Tree, and more. Now, with Shanker at the helm, the company is gearing up for a bigger, bolder, and more digitally savvy future.

    After a transformational stint as group CEO, Malhotra steps into her new role as executive chair, where she will focus on long-term strategic planning and corporate vision. Over the years, she has redefined India’s beauty retail landscape, pioneering innovative concepts and expanding Quest Retail’s influence across the country.

    Malhotra’s journey in retail has been nothing short of legendary. With nearly three decades of experience, she has been instrumental in shaping global brands like Benetton, Nike, and Puma in India. But her biggest feat? Bringing The Body Shop to India and making it a household name in beauty and personal care. Talk about a glow-up!

    Reflecting on this transition, Malhotra shared, “A company’s true strength lies in the passion of its people, and leading Quest Retail has been an incredible journey. Rahul’s expertise in scaling businesses and driving innovation makes him the perfect leader to take Quest Retail to its next big milestone.”

    Stepping into the group CEO role, Shanker is no stranger to steering consumer brands to success. With nearly 27 years of experience across PepsiCo, Wrigley-Mars, Philips, Avon, and Modicare, he brings an arsenal of expertise in FMCG, personal care, and health & wellness.

    Shanker’s mission? Scale Quest Retail’s operations, supercharge omnichannel strategies, and reimagine the customer experience. His leadership will focus on enhancing operational efficiency, embracing digital innovation, and tapping into new markets to fuel growth.

    Excited about the journey ahead, Shanker remarked, “Joining Quest Retail at such a high-growth phase is incredibly exciting. The company has a stellar portfolio, a strong omnichannel presence, and an ever-evolving vision. My goal is to take Quest Retail to new heights by creating an unmatched shopping experience for our customers and a thriving environment for our brands.”

    With a dynamic leadership duo in place, Quest Retail is set to expand its footprint, push digital boundaries, and elevate beauty retail in India. As the company gears up for its next evolution, one thing is certain—the future is bold, beautiful, and built for success.

     

  • Maruti Suzuki Smart Finance accelerates past two million car loan mark

    Maruti Suzuki Smart Finance accelerates past two million car loan mark

    MUMBAI: Fasten your seatbelts! Maruti Suzuki Smart Finance (MSSF) is racing ahead, crossing the landmark of two million car loans in just five years. Bossing the car-buying experience since its launch in 2020, the platform has partnered with 28 finance institutions to offer seamless, transparent, and hassle-free financing solutions across the Arena and Nexa channels.

    Maruti Suzuki India senior executive officer for marketing and sales, Partho Banerjee, said, “Five years ago, Maruti Suzuki pioneered a digital, end-to-end car financing solution, transforming the car-buying experience in India. Today, almost 50 per cent of our car finance cases are being done through MSSF, reflecting our commitment to enhancing the convenience of our customers with innovative digital solutions. Furthermore, using this platform, customers can get their cars financed 24×7, 365 days a year from anywhere.”

    Designed to put customers in the driver’s seat, MSSF offers tailored loan plans, competitive financing options, and rapid approvals, sometimes within a day. The platform’s industry-first features, including on-road price configuration, credit score-based interest rates, pre-approved and customised loan offers, and real-time loan status tracking, have made car financing faster, more flexible, and effortless.

  • Tinder launches dating guide in more Indian languages

    Tinder launches dating guide in more Indian languages

    MUMBAI: Blind dates can go wrong. And in a multilingual, multicultural  nation like India, even  more so. This despite, people are dating. 

    Keeping this in mind,  Tinder and the Centre for Social Research (CSR) have made their dating safety guide available in four Indian languages—Hindi, Marathi, Kannada, and Bengali. The move aims to make online dating safety advice more accessible, ensuring users can find essential guidance in a language they are most comfortable with.

    Originally launched in 2023 in English, the guide provides young adults with practical tools and insights to navigate online and in-person dating safely. The expansion reflects Tinder’s commitment to fostering a secure dating environment, responding to feedback from regional language speakers who feel more comfortable consuming educational content in their native tongues.

    A recent Tinder survey revealed that safety and security are the top priorities for Indian singles before meeting someone from a dating app, with 37 per cent opting for a video call before an in-person date. Since its launch, the guide has been accessed over a million times and downloaded 50,000 times. With localisation, Tinder and CSR aim to extend their reach and promote responsible dating across India.

    Throughout February 2025, Tinder users in India will encounter in-app cards featuring key safety tips from the guide and directing them to a dedicated online resource. These cards will reinforce essential safety principles while encouraging users to make informed choices.

    Trust & Safety at Match Group vice president Yoel Roth Tinder’s parent company, stated: “At Match group, we prioritise making dating safer for millions worldwide. With this multilingual launch, we are empowering young daters in India with crucial safety tools. Our collaboration with CSR strengthens awareness and reinforces our dedication to robust safety standards.”

    Added CSR director Ranjana Kumari “For over four decades, CSR has championed gender equality and worked to make online spaces safer. Partnering with Tinder on this guide allows us to reach a broader audience, equipping individuals—especially women—with the knowledge to navigate online dating with confidence and security.”

    Recognising respectful communication, active listening, and clear intentions while staying alert to concerning behaviour. Emphasising the importance of clear and enthusiastic agreement in all interactions, with resources such as Tinder’s ‘let’s talk consent’ initiative. Educating users on tools like photo verification, unmatch, and block contacts to ensure greater control over their dating experience. Guiding users on how to report harassment directly within the app and access trusted support organisations if needed.

  • ITC makes a good catch with Prasuma frozen foods

    ITC makes a good catch with Prasuma frozen foods

    MUMBAI : It’s gotten hungry to grow and its gobbling up a company which has got urban food lovers smacking their chops in delight.

    Diversified FMCG giant ITC has sealed a definitive deal to acquire frozen, chilled, and ready-to-cook food brand Prasuma. Founded by the dynamic husband-and-wife duo Lisa Suwal and Siddhant Wangdi, Prasuma has innovated on several fronts, especially in the area of advanced freezing technology that locks in freshness.

    Prasuma has built a reputation with its premium, preservative-free frozen momos, which it then expanded to cover Pan-Asian cuisine and deli meats.

    The company has recorded consistent, profitable growth since inception, without external funding. Currently, Prasuma operates in over 100 cities across online and offline retail channels, as well as cloud kitchens.

    Its direct-to-consumer platform, Meatigo by Prasuma, offers a curated selection of exclusive products, with delivery times as short as 30 mins in major cities. Notably, Prasuma manufactures all its products in-house, ensuring stringent quality control and flavour authenticity.

    “We are immensely proud of what we have built and excited to partner with ITC for the next phase of growth. Consumer love and trust have always been our driving force. ITC shares our commitment to quality and innovation, making them the ideal partner. This collaboration is not just a business deal; it is the realisation of our lifelong passion for exceptional food,” said Prasuma & Meatigo CEO Lisa Suwal.

    Added COO Siddhant Wangdi: “Frozen food is undoubtedly the future. With Prasuma’s expertise in manufacturing and innovation, combined with ITC’s strength in distribution and brand-building, this partnership is poised to create immense value for consumers in India and beyond. Together, we aim to revolutionise the frozen food industry with quality, convenience, and exceptional taste.”