Category: Digital

  • Innovation junction: Where competition, collaboration, and technology meet

    Innovation junction: Where competition, collaboration, and technology meet

    When we talk about innovation, there is a tendency to focus solely on the technological advancements and groundbreaking ideas that emerge from it. However, at its core, innovation is as much about the interactions between individuals, companies, and technologies as it is about the innovations themselves. It is about how competition drives companies to push the boundaries of what is possible, how collaboration allows them to combine their strengths and resources to achieve more together than they could alone, and how technology serves as the enabler that makes it all possible.

    The role of competition in innovation

    Competition fuels progress, drives companies to push boundaries, and fosters an environment where creativity and ingenuity thrive. Here is a look at some of the key reasons why competition is crucial for innovation:

    .  Encourages continuous improvement – In a competitive market, companies are under constant pressure to improve their products. It is always a race to try and outdo the others, and this drives innovation even more.

    .  Stimulates creativity – While a pressured environment might not always be great for thinking, competition is often what compels companies to come up with unique solutions and novel ideas to differentiate themselves from the competition. This stimulation of creativity is a cornerstone of innovation, as it often leads to the development of new technologies, products, and services.

    .  Drives efficiency – Competition forces companies to optimize their processes and reduce costs. Efficient operations not only lower prices for consumers but also free up resources that can be invested in research and development. This reinvestment can lead to further innovation, creating a virtuous cycle of improvement and advancement.

    Challenges of a competition driven innovation

    Now, let’s look at some of the challenges that come with this competitive mindset. While competition is a significant driver of innovation, it also presents several challenges that companies must navigate:

    .  Risk of short term focus – Intense competition can lead companies to focus on short-term gains at the expense of long-term innovation. The pressure to deliver immediate results can stifle creativity and lead to a risk-averse culture where only safe, incremental changes are pursued. Balancing short-term performance with long-term innovation is a critical challenge.

    .  Resource constraints – Competing companies often need to allocate significant resources to maintain their market position. This can lead to limited budgets for research and development, especially for smaller firms. Finding ways to innovate with constrained resources requires strategic planning and efficient resource management.

    Market saturation – In highly competitive markets, the saturation of similar products and services can make it difficult for new innovations to stand out. Companies must invest heavily in marketing and differentiation strategies to ensure their innovations capture consumer attention and market share.

    The power of coopetition

    Coopetition might seem like just a jumble of words, but it encapsulates a powerful strategy that combines the best aspects of competition and collaboration. This hybrid approach leverages the strengths of both collaboration and competition, fostering an environment where innovation can flourish. The benefits of coopetition are as follows:

    . Shared resources and expertise – Coopetition allows companies to pool their resources, including research and development capabilities, technological infrastructure, and market knowledge. By sharing these resources, companies can undertake larger, more ambitious projects than they could alone.

    Cost reduction and risk mitigation – Collaborative efforts can help reduce the costs associated with innovation, such as R&D expenses and production costs. This shared approach allows for bolder initiatives that might be too risky or expensive for a single company to undertake.

    . Accelerated innovation – When companies work together, they can shorten development cycles, quickly bring new ideas to fruition, and respond more rapidly to market changes. In other words, coopetition accelerates the innovation process by combining the strengths and capabilities of multiple organizations.

    Technology as the catalyst

    Competition and collaboration are necessary, but in the midst of it all is technology, acting as the driving force behind the intersection of competition and collaboration. It provides the tools and platforms that companies need to compete effectively while also fostering a spirit of cooperation and innovation. As technology continues to evolve and expand its reach, its role as the catalyst for change in the business world becomes increasingly evident, shaping the way we work, communicate, and innovate. That’s not all though. Technology and innovation go hand in hand, each fueling the other in a continuous cycle of advancement and is a symbiotic relationship in a way that extends to almost every industry.

    Concluding thoughts

    When competition, collaboration, and technology come together, it creates an exciting and fast-paced environment that sparks innovation and growth. Companies juggle the challenge of competing to make the best products while also working together to tackle common problems and improve industry standards. Technology acts as both a catalyst and an enabler in this process, providing platforms for real-time communication, data sharing, and joint development efforts. This fine line between competition, collaboration, and technology represents the delicate balance that companies must navigate to thrive in today’s rapidly evolving landscape. It’s a space where rivals become partners, where innovation is both a driver and a result, and where technology serves as the connective tissue that binds it all together.

    The article has been authored by first-generation serial entrepreneur, Assiduus founder & CEO and angel investor Somdutta Singh.
     

  • TO THE NEW and Irdeto partner to boost Pay-TV experience & monetisation

    TO THE NEW and Irdeto partner to boost Pay-TV experience & monetisation

    Mumbai: TO THE NEW, a global digital technology services company, and Irdeto, the world leader in secure digital platform experiences, are expanding their partnership to address the needs of Pay-TV and streaming operators which aim to support content super aggregation for end users. The collaboration also enables operators to unlock monetization opportunities beyond the primary content viewing use cases. Irdeto has selected TO THE NEW as a key technology partner for delivering a consistent user experience (UX) across the full suite of devices in its ecosystem.

    With TO THE NEW’s UX, apps, and experience management seamlessly integrated, operators can better utilize Irdeto’s award-winning streaming aggregation platform, Irdeto Experience, by optimizing content delivery and driving viewer engagement across all types of connected devices, including mobile, web, Smart TVs and set-top boxes. The collaboration between TO THE NEW and Irdeto provides flexibility for operators to customize the look and feel of apps, while also enabling studio-grade security and complete control over metadata and rights management using proven content management solutions. Irdeto Experience also allows easy integration with industry-leading tools for subscription management, data and analytics, digital marketing, and advertising engines.

    “Our partnership with Irdeto focuses on revolutionizing the OTT experience with a rich, flexible, and extendable solution, which enables content providers to delight their audiences across platforms, while also opening up new avenues for monetization”, TO THE NEW co-founder & CEO Narinder Kumar.

    “Irdeto is committed to providing secure and flexible solutions for streaming and pay-TV operators, and this partnership with TO THE NEW supports our mission to offer a comprehensive ecosystem that not only enhances user experience but also drives viewer engagement and revenue growth,” commented Irdeto COO of Video Entertainment Andrew Bunten. “This collaboration is particularly prominent in light of the growing demand for personalized content across devices including hybrid set-top boxes, so we are excited to see how our partnership translates into tangible impacts for our clients and their audiences,” he added.

  • UST unveils ‘Retail GenAI platform’ to transform retail operations with AI

    UST unveils ‘Retail GenAI platform’ to transform retail operations with AI

    Mumbai: UST launched its ‘UST Retail GenAI Platform’ at the London Innovation Lab. The platform, designed to revolutionise retail operations with generative AI-driven solutions, was inaugurated by Walgreens Boots Alliance, SVP & international CIO, Steve Rempel. Rempel shared insights on critical success factors for GenAI adoption, emphasising the importance of understanding the trust cycle when planning investments. Before the inauguration, UST’s CEO Krishna Sudheendra highlighted UST’s efforts in driving generative AI adoption, including the company’s initiative to train 25,000 employees in GenAI.

    The platform, developed in-house by UST’s technology and industry experts, combines established business models with cutting-edge GenAI capabilities, including search, summarisation, automation, and creation. It allows retailers to pilot AI-driven solutions, test outcomes, and accelerate innovation, ultimately optimising retail operations.

    “At UST, we’ve partnered with six of the world’s top ten retailers, transforming their businesses. While AI is already transforming retail operations, we still need to unlock its full potential. The UST Retail GenAI Platform offers a structured approach for exploring generative AI scenarios, marking a significant milestone in our mission to revolutionize retail operations through the power of generative AI. This is aligned to our focus on building platforms that can help scale the adoption of GenAI-led ways of working,” said Krishna Sudheendra.

    UST’s recent survey underscored the importance of digital transformation, citing resilience, profitability, and sustainability as key outcomes of technological advancements. The UST AlphaAI platform further consolidates AI offerings to enhance business agility and streamline operations.

  • Spreading Happiness InDiya Foundation achieves significant milestone

    Spreading Happiness InDiya Foundation achieves significant milestone

    Mumbai: With an aim to empower young students, Spreading Happiness InDiya Foundation (SHIF), a collaboration between former Indian cricketer Sachin Tendulkar (through Sachin Tendulkar Foundation – STF) and Schneider Electric India, a leader in digital energy management and next-generation automation, have reached a major milestone in their mission to empower young minds in rural areas through digital education. Through the flagship SMITA program, the Foundation has positively impacted 60,000 students across 300+ schools in India. Inspired by the success and in celebration of World Literacy Day, SHIF has committed to revitalising 500 rural government schools by 2025. It aims to touch the lives of more than 100,000 young learners across aspirational blocks of India.

    At the heart of the SMITA program are ‘Digital’ classrooms, designed to bring digital education to rural areas while promoting sustainability. Till date, SHIF has equipped 300 schools with Digital classrooms, situated in some of the remotest corners of the country, also serve as hubs for fostering a community of ‘Green Ambassadors’ who are empowered to take proactive climate action.  These classrooms, powered by renewable energy sources like solar, offer cutting-edge infrastructure and virtual training opportunities, helping schools reduce operational costs and expand access to quality education through virtual training.

    Highlighting the importance of expanding digital education access, Sachin Tendulkar expressed, “The Spreading Happiness InDiya Foundation is dedicated to narrowing the digital gap by granting students access to high-quality education, while also imparting the significance of sustainability. SMITA program signifies our dedication to cultivating a generation of responsible and knowledgeable citizens who will guide us towards a sustainable future. Through the foundation, we are working to ensure that every child, regardless of their location, possesses the resources necessary to thrive in the contemporary world.”

    Access to quality education is an integral pillar for achieving holistic sustainable development. The evolving digital world has necessitated the timely modernisation and upgradation of educational infrastructure for keeping the students ahead of the learning curve.

    In line with this goal, Schneider Electric India zone president – Greater India, MD & CEO Deepak Sharma stated, “Schneider Electric is an impact-driven company, and education is fundamental for creating a lasting, sustainable impact. We believe that access to energy and education is a fundamental human right.  Our Digital classrooms exemplify our commitment to leading energy and environmental conservation to empower rural communities. We have already positively impacted 60,000 children in 300 schools and aim to transform 500 schools by 2025. We are honoured to partner with Mr. Sachin Tendulkar to educate and empower our next generation, driving actions on climate change and sustainability.”

  • LS Digital announces partnership with .fearless

    LS Digital announces partnership with .fearless

    Mumbai – LS Digital has announced a new partnership with .fearless to launch .fear-LS. This joint venture aims to leverage the strengths of both the companies to solve the industry pain point of digital friction; an operational disconnect within the customer journey, and help businesses optimize their current systems and processes, significantly drive growth, and increase return on investment.

    Many companies in the USA face digital friction, struggling to meet customer expectations and maximise revenue due to challenges within their systems. fear-LS addresses these issues by helping businesses across industries better understand their existing systems, identify underperforming areas, and implement strategies to streamline operations and enhance success. The U.S. market, known for its large-scale operations and a blend of traditional practices with openness to innovation, presents unique challenges and opportunities. With the rapid growth of the DBT category, LS Digital is poised to leverage this momentum to drive business success in this dynamic landscape.

    The US market has been an early adopter of digital technologies, leading to robust foundational operations. This also presents challenges in integrating newer technologies to their legacy systems. “Technology has dramatically transformed the customer journey, leading to a significant rise in customer interactions with brands. However, digital friction within existing systems often drives customers away.” said Mike Head from .fearless. LS Digital’s well-established 6-pillar DBT framework, is uniquely positioned to deliver significant value to future-focused businesses. .fear-LS stands out in the market with differentiated services and in-house credibility to meet evolving customer needs. Speaking on this JV, Mike further added, “We are excited to partner with LS Digital, a leader in digital business transformation. Together, we will combine our unique insights and resources to help businesses create a seamless, results-driven digital presence that not only meets but exceeds customer expectations.”

    77 per cent of businesses today say that consumer expectations have increased in the last year, but if companies have digital friction between their systems, they will be unable to meet increased expectations. By providing a comprehensive suite of services, .fear-LS provides companies with a roadmap to optimize and leverage digital processes and the executional capabilities for business transformation and increased return on investment.

    There is a worldwide surge in companies embracing digital business transformation to eliminate friction and fuel growth. “Our focus is on delivering a product and service mix that stands out in the market. We build trust by connecting with the right customers and gaining a deep understanding of the new digital landscape, rather than just chasing revenue.” said LS Digital founder & CEO Prasad Shejale. Commenting on LS Digital’s global expansion, Prasad added, “Partnering with .fearless, a leader in marketing consultancy and industry veterans in the US market, aligns perfectly with our global ambitions. Through this joint venture, we are excited to bring our innovative DBT model, developed in India, for the world. Under the banner of .fear-LS, this partnership offers American businesses cutting-edge solutions to overcome digital friction and achieve sustainable growth.”

  • Malaysia Digital Economy Corporation announce strategic partnership with Immerso AI-IP

    Malaysia Digital Economy Corporation announce strategic partnership with Immerso AI-IP

    Mumbai: Eros Investments & Immerso AI-IP, a leading Global Media, Entertainment, Sports & Technology portfolio of ventures, firmed up a strategic partnership with Malaysia Digital Economy Corporation (MDEC) and other Malaysia Sovereign Companies & Investors. The partnership will see investments of 1 billion dollar, with additional 5,000 jobs made available over the next five years. The vision of this project is to not only provide the best Generative AI and accelerated cloud infrastructure in all of ASEAN, but develop the culture of high-quality research, monetization of AI Models via Media, Entertainment & Sports, and create an eco-system for the future of deep technology.  

    Global investments in Generative AI hit $21.3 Billion in 2023, however the best companies in this sector are struggling with monetization and building an effective business model for this deep technology business. The Immerso group along with its subsidiaries and affiliates are the largest producers of Indian Films for decades and with their recent partnership with Government of Gujarat in GIFT City, India, the vision is to develop Accelerated Cloud and Generative AI infrastructure. Immerso AI-IP native business is built on the principle of Ethical AI, using 100 Billion+ tokens of licensed content to train foundation models for high quality media, sports and entertainment output that is monetized at scale. This partnership with MDEC will also support the creation of localized foundation models across industry verticals, to be further used by academia, startup ecosystem and large-scale enterprise technology companies. The strategy will feature:

    1.  Immerso AI University: that will provide a full-fledged curriculum for Generative AI and Deep Technology, along with diploma courses for existing professionals to upscale their learnings. This will also become the foundation of research and development for innovation in Deep Technology and Generative AI.

    2.  Immerso AI Data Center: This data center along with strategic partners will become the best-in-class cloud architecture and infrastructure for companies to be able to run high fidelity technology across generative AI, gaming, IOT and extended reality.

    3. The Immerso AI Park will also create a specific zone and opportunity for international deep technology and generative AI startups to incubate for purposes of research and training and provide significant opportunities for growth and collaboration.

    4.  AI Movie Studio: Leverage Generative AI Models and Game engine technology to movie portfolio development in conjunction with local and global talent.  

    5.   AI Sports Studio: To develop celebrity sport stars and sports leveraging Gen AI techniques and develop high fidelity gaming or broadcast quality live sports content.

    Sharing his thoughts post the meetings in New Delhi, Gobind Singh Deo, Honorable Minister of Digital, Malaysia mentioned, “The trip to New Delhi has opened up new opportunities and will certainly contribute to Malaysia’s booming digital economy. Immerso AI-IP vision to develop the Generative AI Park and AI movie studio will enhance the industry of deep technology, trans-media and digital media production and we are excited to collaborate and scale this alliance.”

    Immerso AI CEO Ali Hussein shared, “We would like to compliment the vision of the Digital Minister & MDEC by creating the localized vision for Immerso AI Park. The movie business is a great industry vertical to showcase the range of capability of this new technology and build the acumen for Malaysia to be ready for Generative AI business across all industry verticals across ASEAN.” 

  • Navigating the challenges of digital transformation in traditional industries

    Navigating the challenges of digital transformation in traditional industries

    Digital transformation is no longer a buzzword reserved for tech startups or cutting-edge companies. Today, even traditional industries — such as manufacturing, healthcare, and retail — are feeling the pressure to evolve. However, while digitalisation offers enormous potential, passing through the challenges of transforming longstanding practices is no small feat.

    For traditional companies, this transition often feels like stepping into uncharted territory. Their operations, culture, and customer base may be deeply rooted in decades of established processes. Yet, the demand for digital efficiency, personalisation, and connectivity is impossible to ignore. The question is no longer whether to give way to digital transformation but how to do it in a way that honors the company’s heritage while preparing for a future defined by constant innovation.

    Understanding the cultural shift

    One of the most significant challenges traditional industries face is overcoming the cultural inertia that often comes with long-standing practices. Employees accustomed to manual, hierarchical systems may resist the implementation of digital tools or new ways of working. This resistance isn’t just about learning new technology — it’s often about fear of losing relevance in a rapidly changing world.

    Hovering through this cultural shift requires strong leadership and clear communication. It’s essential that leaders create a sense of urgency about digital transformation while reassuring their teams that the shift is an opportunity for growth. A culture that imbibes learning, experimentation, and adaptability is key to a successful transition. Leadership must model this mindset, showing that digital transformation isn’t about replacing people — it’s about empowering them with better tools and insights.

    Building the right digital infrastructure

    For many traditional companies, the journey toward digitalization begins with modernizing their infrastructure. This is no small task, especially for industries like manufacturing or logistics, where outdated technology may have served them well for years. But today’s digital landscape demands agility, scalability, and connectivity, which means legacy systems often need to be restructured or replaced altogether.

    A critical element of this process is investing in cloud-based technologies and data analytics. Moving to the cloud allows businesses to streamline operations, scale more easily, and increase collaboration across departments or even global locations. Furthermore, data analytics provides insights that can drive smarter decision-making, enabling companies to understand their customers, optimize processes, and reduce inefficiencies.

    The importance of customer-centric transformation

    Digital transformation isn’t just an internal process; it must fundamentally alter how companies interact with their customers. Traditional industries, many of which have relied on face-to-face interactions, must now adapt to a world where customers expect seamless online experiences.

    This shift means more than just having a website or social media presence. It requires companies to rethink their entire customer journey, ensuring that every digital touchpoint is intuitive, personalized, and frictionless. Whether it’s enabling online purchases, providing customer support through AI chatbots, or leveraging social media for brand engagement, companies must align their digital transformation efforts with changing consumer expectations.

    The use of customer data, when done ethically and transparently, becomes an invaluable tool here. Digital tools provide insights into consumer behavior, preferences, and pain points. These insights can drive tailored marketing strategies, create better products, and improve customer satisfaction.

    Overcoming skills gaps and building digital talent

    A common obstacle for traditional companies going digital is the skills gap within their workforce. Employees may lack the technical know-how needed to work with new systems or data-driven platforms. This can delay digital initiatives and lead to frustration across teams.

    To bridge this gap, companies must invest in continuous training and development. Upskilling employees in areas such as digital marketing, data analysis, and e-commerce will help foster an internal workforce that is equipped to drive the company forward in the digital age. Additionally, partnering with tech experts or consultants can be a wise step to ensure the right digital strategy is implemented efficiently.

    However, hiring new digital talent also plays a crucial role. This may mean bringing in experts from outside the industry who can introduce fresh perspectives and innovative approaches to problem-solving. The combination of retaining experienced employees and incorporating new talent creates a powerful foundation for growth.

    Giving way to agile practices

    Digital transformation in traditional industries also requires a shift in how projects are managed. Legacy companies often rely on rigid, top-down decision-making processes that are slow to adapt. In contrast, the digital world operates on agile methodologies — allowing for quick iterations, fast feedback, and constant improvement.

    Balancing tradition with innovation

    Balancing tradition with innovation is the key to digital transformation. Traditional companies have often thrived because of their deeply rooted values, customer loyalty, and proven methods. The key is not to abandon these strengths but to find ways to enhance them through digital tools.

    For example, a family-owned retail business can use e-commerce platforms to reach new customers while still maintaining the personalized service that earned them a loyal base in the first place. Similarly, manufacturers can use automation to increase efficiency without sacrificing the craftsmanship that defines their products.

    Digital transformation doesn’t mean losing what makes a company unique – it means finding new ways to amplify those qualities in a rapidly changing landscape.

    Final thoughts: Moving forward with confidence

    Hovering through the challenges of digital transformation in traditional industries is a complex, multifaceted journey. It requires a deep emphasis on cultural change, investments in the right technology, and a focus on both internal teams and customer experiences. In a world where disruption is the new normal, success will come to those who manage to blend the best of their past with the possibilities of the future.

    The article has been authored by Wiredus Media founder & MD Ravish Yadav.

  • Balancing innovation and accessibility in AI development

    Balancing innovation and accessibility in AI development

    Mumbai: In AI development’s fast-changing world, striking the right balance between innovation and accessibility is crucial. As businesses scramble for cutting-edge technologies, the issue becomes ensuring these advancements are available to all and sundry instead of just big corporations or industry insiders. This point where creativity meets inclusivity not only enhances effectiveness in business but also enriches user experience on different platforms. Read with us through how organizations can go about this delicate terrain making AI democratization possible while pushing boundaries in automation as well as technology. There is a lot of promise for artificial intelligence in the future that we can shape into something great together.

    Strategies That Balance Innovation And Accessibility

    Balancing innovation and accessibility needs many pronged approaches. One method that works well involves diverse user groupings during the development process. We at BotWot we actively seek feedback from both small businesses, large corporations, and even users with no technical skills among them. This ensures that our platform serves diverse audiences thus becoming truly accessible.

    Another important approach is adopting open-source technologies. This promotes cooperation among programmers while reducing the entry barriers for smaller companies that may not have much in terms of resources. As an illustration, BotWot uses open source libraries and frameworks to speed up development and ensure our platform is accessible to a larger market.

    Investing in easy-to-use interfaces also plays a vital role. Streamlining design enables all users, irrespective of their technical competence, to effectively interact with AI tools hence enriching their experience. For us at BotWot, we always put priority on intuitive interfaces that make it easy for businesses to create and manage chatbots without requiring extensive technical knowledge.

    Moreover, comprehensive training and support can also help bridge this gap in knowledge. By empowering users through education, they will be able to confidently adopt new technologies—meaning higher adoption rates than ever before possible. We provide various resources like documentation, tutorials and dedicated support team for our customers who use BotWot most profitably.

    Accessibility as a Catalyst: Democratizing AI

    AI’s accessibility is not just about its being an attribute, but a necessity. This enables innovators to create technologies that can be used by more people and hence unlock new possibilities.

    Democratizing AI means it must be made available to all. This change now enables small businesses to benefit from advanced tools that were formerly only accessible to large corporations. For instance, a small e-commerce store can now use BotWot for 24/7 customer support and personalized recommendations similar to those offered by major multinationals.

    Moreover, products are better when different sorts of people work on them. These AI solutions start becoming more intuitive and human-like when they get influenced by diverse cultural backgrounds. For example, at BotWot we have experts from various fields who ensure our platform is usable for users of any technical background or preferences.

    Creativity is encouraged through these technologies with time due to accessibility. Individuals from different industries can experiment with thoughts that could alter whole sectors in the future. A good illustration would be where a small non-profit organization uses BotWot while serving their community with information as well as assistance while big health care providers might employ it in order to enhance patient engagement.

    Investing in accessible AI not only improves business efficiency but also drives innovation forward. Consequently, the outcomes can radically transform society—making possibilities that were previously absent.

    BotWot’s Case: Innovating for Access

    At BotWot, we are committed to democratizing AI for businesses at all levels. Our belief is that striking a balance between innovation and accessibility would enable organizations to attain their objectives and enhance growth.

    We provide an innovative blend of state-of-the-art artificial intelligence technology and a user-friendly interface. This enables commerce entities to develop smart chatbots with no need of a high degree of technical proficiency. Through the application of BotWot, corporations are able to:

    . Elevate customer experiences: Offer individualized interactions as well as foster engagement.

    Enhance efficiency: Streamline operations by automating routine assignments.

    Stimulate expansion: Create new profit channels and boost client satisfaction.

    Conclusion

    As the future unfolds, there needs to be a compromise between innovativeness and accessibility when it comes to AI development. Organizations can thus democratize AI by prioritizing user experience, embracing open-source technologies and providing holistic support for its usage. For this reason, BotWot stands out by enabling companies regardless of their sizes tap into the potentiality of AI as they seek

  • Leveraging AI in digital advertising: Targeting consumers through sentiment analysis

    Leveraging AI in digital advertising: Targeting consumers through sentiment analysis

    AI has revolutionised the ways in which brands connect with their target audiences through targeting precision and hyper-personalisation. AI has also found applicability in ‘sentiment analysis’ which helps brands comprehend the emotions, opinions and attitudes of consumers by analysing their past online behaviour and interactions.

    Dubbed ‘opinion mining’, sentiment analysis incorporates NLP (natural language processing) and machine learning algorithms to churn and analyse huge chunks of text data and determine whether the underlying sentiment is positive, negative or neutral. The data utilised to gauge public sentiments about a brand’s products or services are derived from social media posts, reviews, blogs, and other user-generated content.

    AI-powered models backed by deep learning, have the ability to understand the nuances of language including sarcasm, context, and complex expressions thereby offering an accurate picture of consumer sentiment. The correct and real-time interpretation of these subtleties helps brands make more informed marketing strategies.

    Harnessing AI-based sentiment analysis

    In this user-centric world, customer feedback is crucial to understand what resonates with the target audience and what needs to be improved. Technological advancements like big data have enabled organisations to get an accurate understanding of customer opinions, seamlessly. Monitoring and understanding brand perception will help organisations fine-tune their strategies to align with market trends and consumer preferences.

    1. Real-time customer insights – Sentiment analysis helps brands delve deep into the opinions and emotions of their customers by actively monitoring social media platforms, review sites and online channels. This helps businesses craft communication strategies that resonate best with consumers.

    2.  Personalised marketing campaigns – Personalised advertising based on the emotional state of the consumer can be helpful in improving customer experience. For example, ads offering solutions to a consumer who is frustrated about a product or service can improve brand perception.

    3.  Product analysis and development – AI-based sentiment analysis is very helpful in the early stages of developing a new product as it provides valuable insights into people’s opinions about its performance, features, user experience, etc. This enables brands to make data-driven improvements and foster innovation that aligns with consumer needs and preferences.

    4.  Reputation management – Real-time sentiment analysis helps businesses identify negative trends and potential PR crises in the early stages which facilitates timely intervention.

    5. Higher ROI on Ad spend – Gauging consumer sentiments accurately helps marketers craft ads that are more relevant to the user. This improves engagement and reduces wasted ad spend.

    What does the future look like?

    With the evolution of AI, sentiment analysis will find greater applicability in the digital realm with more sophisticated emotion detection capabilities. Analysis of non-textual data such as images and videos may also be plausible with AI advancements which would help brands form deeper connections with their audiences.

    The article has been authored by AdCounty Media co-founder and chief revenue officer Delphin Varghese.

  • mFilterIt and PayG Solutions forge a techno-strategic collaboration

    mFilterIt and PayG Solutions forge a techno-strategic collaboration

    Mumbai– In a decisive move mFilterIt, a global leader in digital Ad fraud detection and preventive solutions, has announced a techno-strategic collaboration with Customer PayG Solutions, a pioneer in payment technology services.

    In an era where financial crimes are getting sophisticated, this joint venture aims to proactively identify and mitigate risks associated with digital financial transactions to enhance defense machines to combat financial fraud. 

    The Core of this collaboration is monitoring and assessing high-risk merchant accounts and the mule networks. By leveraging mFilterIt OSINT capabilities, these assessments enable the identification of threats at an early stage, ensuring that the financial digital platforms remain secure from fraudulent transactions.  

    The profound impact is expected to be seen in the BFSI sector. mFilterIt and PayG solutions anticipate a significant reduction in money laundering incidents. This will in turn fortify the digital financial ecosystem.

    mFilterIt CEO Amit Relan said, “This partnership marks a significant step in our mission to combat financial crime and enhance the security of the digital economy. By joining forces with a leading payment aggregator like PayG, we are committed to delivering innovative solutions that protect our clients from evolving threats and uphold the integrity of the financial ecosystem.”

    PayG CTO Shivam Tiwari said, “In collaboration with mFilterIt, we are introducing powerful tools to combat the increasing sophistication of financial fraud. Our joint efforts will provide PayG with unparalleled protection against emerging and existing threats, ensuring a safer and more secure financial environment.”