Category: Social Media

  • WhatsApp adds multi-calling feature

    WhatsApp adds multi-calling feature

    MUMBAI: WhatsApp has finally launched multi-calling feature for both voice and video calls. It is being rolled out to Android and iOS users globally. Facebook confirmed the group video calling feature at its annual F8 conference. 

    Once a call gets connected, a new ‘add participant’ icon at the top right corner of the call screen can be clicked to add more participants from the contact list. The icon gets disabled after a third participant is added. Calls can have up to four participants including the person who started the call.

    Earlier WhatsApp had to face criticism for issues related to fake news and disinformation that has been rampant on the platform in the last couple of months. It added a new feature in July which puts a limit to the number of messages forwarded by a user.

    Any message that is forwarded without editing will display the word ‘forwarded’ and it also restricted sending such messages to more than five contacts at a time.

    The Facebook-owned service has come under harsh criticism from even the government of India regarding several of its features.

  • Facebook hunts for CMO

    Facebook hunts for CMO

    MUMBAI: Even Facebook is finding it hard to fill vacancies. The company has posted a job notice on LinkedIn looking for a CMO. It has been without a CMO all year, since Gary Briggs exited, leaving the company without a top marketing strategist just as it was hit with some of its most difficult challenges.

    At minimum, the right person will know how to “guide a brand’s reputation and experience in crisis management,” says the job description. That might undersell the talents this person will need. Today’s CMO needs to be able to show real business results and infuse the whole operation with a consistent brand identity and focus on the message. On Facebook, that message needs to be about feeling safe and connected. “What they need is a PR master, someone that can build back the public trust,” Pattisall says. “Not just a marketer, but someone connected to leadership answering directly to Sheryl and working pretty closely with Mark to carry their vision forward.”

    In 2017, Facebook spent $325 million on marketing, and it is looking for a person with experience of managing marketing budgets of at least $500 million. That would mean a likely candidate has to be from the top 100 largest advertisers in the US In the past, the CMO would only need to handle ad campaigns and traditional communications, but the role is evolving, Pattisall says.

    CEO Mark Zuckerberg was pressured to testify before Congress to answer for mishandled consumer data, which came to light in the Cambridge Analytica affair.

    In July, Facebook was threatened with the largest fine possible from UK regulators over its flimsy data policies that exposed consumers to malicious developers for years.

    According to reports, data is not Facebook’s only problem. It has been blamed for everything from helping to destroy democracy in America to enabling genocide in Myanmar. Both of those charges stem from bad actors who have been able to warp Facebook for their nefarious purposes—in Myanmar, hate-filled posts have stirred real world violence against a minority group.

    “This is a challenging job,” says Pivotal senior analyst Brian Wieser. “Facebook is not quite the prestige brand it once was, and there is so much worse to come.”

    This year, Zuckerberg has focused the company on a multi-year project to clean up the platform, rid it of the most offensive content, and improve people’s experience. Those efforts could ultimately reduce the amount of time people spend on Facebook, as the company has promised to prioritise people’s well-being over profits.

    Facebook recently rolled out an ad campaign meant to remind people of all the good times they’ve had on the social network with promises to do better to fight fake news and spam. Those attempts to rejuvenate the brand have not gone well. This week, satirist John Oliver mocked Facebook’s marketing campaign on his HBO show, calling the company “history’s most profitable data-harvesting machine.”

  • Mark Zuckerberg, Facebook boss, loses $16.8 bn in just 2 hours

    Mark Zuckerberg, Facebook boss, loses $16.8 bn in just 2 hours

    MUMBAI: After a trembling quarter which was full of controversies regarding data security, Facebook faced the hit on stocks too. Following the Cambridge Analytica scandal, the social media giant lost the faith of users and faced backlash from policymakers. Now, after a poor Q2 result with a weaker-than-expected revenue growth, the company lost about $130 billion in market value in just two hours. CEO Mark Zuckerberg, the third richest man according to the Bloomberg Billionaires Index, lost $16.8 billion in extended trading.

    If Zuckerberg’s loss holds through Thursday, he will slide to sixth place in the Bloomberg Billionaires Index.

    In Q2, Facebook could not reach the Wall Street-projections for growth in revenue as well as daily users. Moreover, the company also told the numbers won’t get better this year. The stock slide started right after Facebook posted the result which was later triggered by chief financial officer David Wehner’s comment on slow growth throughout the year. Shares plunged as much as 24 per cent afterwards.

    Facebook had 1.47 billion daily active users in June, compared with the 1.48 billion average of analysts’ estimation. In Europe, the implementation of strict new data regulations led to 1 per cent decline in daily visitors. Even in its biggest markets, the US and Canada, the user base did not grow. The company added 22 million daily active users, lower than the 41 million it added in the same quarter a year earlier. While analysts projected $13.3 billion, the revenue increased 42 per cent to $13.2 billion in the quarter.

    “I think many investors are having a hard time reconciling that deceleration,” an analyst at Jefferies LLC Brent Thill told Facebook executives. “It just seems like the magnitude is beyond anything we’ve seen, especially across a number of the tech (companies) we cover,” he added. However, some analysts think the harsh truth is that the platform can’t grow forever. “The core Facebook platform is declining,” an analyst at Pivotal Research Group Brian Wieser said.

    Facebook will increase spending to make investments in video content, artificial intelligence, and virtual reality. The company is growing its video play with new sports broadcasting rights and content deal for news. However amid all new plans also, it could not live up to expectation. Since 2015 Q1, this is the first time it could not meet revenue growth.

  • WhatsApp alerts ‘suspicious link’ to reduce spam

    WhatsApp alerts ‘suspicious link’ to reduce spam

    MUMBAI: In a recent development, WhatsApp has launched a new feature which shows ‘suspicious link’ label on the message to crack down on false information being spread through its platform.

    According to the company, the check would be performed automatically on a user’s device and reiterated that WhatsApp cannot see contents of the message because of its end-to-end encryption technology. (Read WhatsApp’s statement here

    If a link is marked suspicious, a user can tap the link and a pop-up message will appear highlighting the unusual characters within the link. The user can choose to open the link or go back to the chat.

    Take for instance the URL

    The first character looks like the letter “w” but is instead the character “w”, a ploy that might be used by spammers to trick a user to visit a website that wasn’t actually related to WhatsApp.

    A spokesperson for the company told BOOM that the feature should not be confused with finding fake domains.

    Earlier this month, it announced that it was limiting the number of contacts a message could be forwarded to five at a time.

    This year nearly 24 people were killed in India in separate incidents fuelled by fake messages of child abductors. Last week, New Delhi wrote a second warning letter that it might face legal action if it failed to take effective steps to curb the flow of false information on its platform.

    “When rumours and fake news get propagated by mischief mongers, the medium used for such propagation cannot evade responsibility and accountability. If they remain mute spectators they are liable to be treated as abettors and thereafter face consequent legal action,” the Ministry of Electronics and Information Technology had said in the letter.

  • WhatsApp to limit forwarding to five chats in India

    WhatsApp to limit forwarding to five chats in India

    MUMBAI: WhatsApp, the world’s most popular messaging app, is now firmly embedded into our social fabric. The simplicity and utility of the app has enabled it to breach several divides. The emergence of WhastApp as a dominant communication tool has also brought into focus the menace of fake news, false videos and rumour mongering.

    False propaganda on WhastApp has been the source of several unfortunate incidents, including mob lynching, in India of late. The recent developments have compelled the Indian government to push the Facebook-owned messaging app into adopting more stringent measures.

    Taking note of all concerns, WhatsApp is now testing a new policy for its chat forwarding feature.

    ‘Today, we’re launching a test to limit forwarding that will apply to everyone using WhatsApp. In India – where people forward more messages, photos, and videos than any other country in the world – we’ll also test a lower limit of 5 chats at once and we’ll remove the quick forward button next to media messages,” WhatsApp said in its blog on Friday.

    The company has over one billion users globally, of which over 200 million are in India. The option of forwarding multiple chats at once was added a few years ago.

    On Thursday, Indian government sent out a second letter to WhatsApp asking the company to come up with more effective solutions to tackle the existing problem.

    On 3 July, the IT Ministry had sent a letter to WhatsApp to address the issue of provocative messages.

    In response to the first notice, WhatsApp emphasised on collaborative effort from government, civil society and technology companies to check fake news, misinformation and hoaxes.

    While outlining planned measures in its reply, WhatsApp said it has the ability but since it cannot see the content of private messages, blocking can be done only based on user reports.

    “We are deeply committed to your safety and privacy which is why WhatsApp is end-to-end encrypted, and we’ll continue to improve our app with features like this one,” the new blog reads.

  • Yahoo to shut messenger app after 20 years

    Yahoo to shut messenger app after 20 years

    MUMBAI: Yahoo Messenger, the messaging app, is finally shutting down for good.The app, which was acquired by Verizon in 2017, is shutting down on 17 July. The company didn’t give any explanation for shutting its messenger. Yahoo Messenger users will now be directed to invite-based Yahoo Squirrel service. Testing of Yahoo Squirrel was done last month and it will soon be available for users.

    With the increase in number of messaging apps like WhatsApp, Facebook Messenger, Snapchat continually capturing the market, it was probably hard to compete with the existing product.

    Yahoo Messenger was one of the first instant messaging apps created, but it struggled to keep up with modern apps like WhatsApp, Facebook Messenger, and Snapchat. However, the app found a surprising niche- within oil trading companies. Older versions of Yahoo Messenger shut down in 2016, and oil traders voiced their concern about the app’s demise at the time.

    “You have no idea how much I’ll miss Yahoo Messenger,” one oil trader from Singapore told Reuters in 2016. “I built up hundreds of contacts on it over more than a decade. I have Yahoo friends I have never met, but with whom I spent many hours bantering and joking. It also made me a lot of money. Now that it’s gone, I could cry, as per a blog post.”

    For the users who are still using Yahoo mail, their Yahoo ID will keep working for other Yahoo services such as Yahoo Mail.

  • Indian YouTube kids channels gain momentum

    Indian YouTube kids channels gain momentum

    MUMBAI: Technology has redefined entertainment for kids across the world. As more kids get hooked to mobiles and tablets, the business of kids content on YouTube thrives more. With hundreds of channels entering the sector every year, this category is expanding as well as giving more scope of monetisation for creators. Indian kids channels on the platform are gaining, keeping pace with the global market and sprawling to unprecedented growth. ChuChu TV is the market leader with 27 million subscribers across all its channels in the sector leaving content powerhouses like AIB and TVF far behind. The success of the Chennai-based creators could be a lesson for others across the genre how to monetise on the platform. 

    But ChuChu isn’t the only one. There are others also making their mark. CVS 3D Rhymes, Videogyan and HooplaKidz are also propelling the growth.

    Though traditional television industry has a good amount of content offerings for kids, the viewership for this category is growing rapidly in India and globally too. However, YouTube does not have a different category for kids, but comes under ‘Education’.

    Interestingly, among educational content, 70-80 per cent viewership comes from kids as shared by video analytics firm Vidooly co-founder and CEO Subrat Kar.

    “We have seen in last three years, the consumption of these content compared to all the categories is very huge,” Kar said. He also gives credits to creators for tapping into exactly what the kids want. Following the success of new age creators, even traditional players like Sony, T-Series have entered the space.

    The category of Indian kids channels on YouTube is highly monetised. Kar thinks one of the main reason behind that is the love of brands for these channels. Kids friendly brands like chocolate, toys and kids apparel find the category interesting. Even the brands that want to target the age group of 25-35 population in top metros, run a digital campaign on YouTube targeting kids content as parents share a large amount of viewership too.

    ChuChu TV, whose success story is well admired in the industry, started at a time when there were just a handful of channels in the market. Along with a good timing, the rejection of lullaby songs, rewriting old nursery rhymes helped the channel to grow. However, today the Indian market has changed owing to Jio and projects like Railfie from Google.

    “When we started our Indian viewership was four per cent of total viewership. Other countries like UK, Phillipines, Canada, and Vietnam were at the top. But for the past two years India has beaten everything and now it is right at the top. The viewership from India is equal to the US now that is 20 per cent,” ChuChu TV co-founder and CEO Vinoth Chandar said.

    Chandar also explained the revenue pattern of the venture. Most of the revenue comes from developed countries like the UK, US and Canada. Though Vietnam gives high viewership, it cannot provide any revenue. Kar says as kids content does not have localised nature, the global taste adds to revenue and the viewership of Indian creators, especially, from developed countries. Higher CPM, more brands investing in digital space contribute majorly to the business. Along with 30 to 40 per cent viewership from outside India, 40-50 per cent revenue also comes from abroad.

    Despite the boom, things have become tougher as the market is getting crowded with entry of more players. In the last year itself, more than 1000 channels have entered the space. The existing big players are coming out of YouTube dependency for monetising effectively. ChuChu TV has content deals with broadcasters and other OTT players. Cosmos Maya’s digital venture WowKidz recently joined a collaboration with leading OTT platform YuppTV.

    Chandar says that with differentiating and good content ideas, anyone can get a foothold in YouTube despite the competition. Among thousands of Johny Johny Yes Pappa, the one searched by a huge number of viewers on the back of “awesome content” will be able to engage more little stars.

  • Facebook acquires EPL rights for 2019-22

    Facebook acquires EPL rights for 2019-22

    MUMBAI: Broadcasters need to be careful of their turf as digital players are swooping in to pick sporting rights. Facebook has acquired the English Premier League rights for the Southeast Asia territory by paying £200 million.

    Facebook made its intentions clear to move into sports by bidding around Rs 3000 crore for the digital rights of Indian Premier League in September last year and hiring Eurosport CEO Peter Hutton earlier this year.

    According to Thedrum.com, Facebook has powered ahead of BeIN Sports and Fox Sports Asia to secure the exclusive rights to broadcast live Premier League matches in Southeast Asia from 2019. The coverage of English soccer’s top flight in Thailand, Vietnam, Cambodia and Laos is for a three-year period covering 2019 to 2022.

    The rights package includes all 380 Premier League matches each season in what is Facebook’s biggest move into the live sports market to date.

    Along with Amazon, Facebook was also widely tipped to make a bid for the Premier League’s domestic rights this year, with the league specifically structuring two packages to make it more attractive to the tech giants. As Facebook stayed away, it was ultimately Amazon who secured the package of 20 live matches each season for three years from 2019.

  • Airtel, Saavn got special access to users’ data even after 2015: Facebook

    Airtel, Saavn got special access to users’ data even after 2015: Facebook

    MUMBAI: Facebook’s data controversy is engulfing numerous companies including many renowned ones in India. India’s largest telecom Bharti Airtel and music streaming app Saavn were among the firms that could have accessed data of Facebook even after 2015. This revelation has come to light based on submissions made by Facebook to the US Congress.

    In the submission, Facebook named Airtel and 51 other companies for having an “integration partnership”. Facebook authorised those companies to access its user data in order to “recreate Facebook-like experiences”. However, Airtel has claimed the deal ended in 2013.

    “Integration partners were not permitted to use data received through Facebook APIs for independent purposes unrelated to the approved integration without user consent,” Facebook said in the reported submission.

    Saavn was also among the companies which could access details of Facebook users’ friends. While the social media platform announced that data access would be blocked from May 2015, Saavn along with some other app developers were given extra time to become compliant with Facebook’s more restrictive platform API (application programming interface) policy.

    “Such access to information about an app user’s friends required not only the consent of the app user, but also required that the friends whose data would be accessed have their own privacy settings set to permit such access by third-party apps,” Facebook said.

    Since the Cambridge Analytica data scandal, Facebook has been facing tough times regarding data security.

    Also Read:

    FB reveals CA harvested data of up to 87 mn people

    Mark Zuckerberg says ‘sorry’ for Facebook’s privacy crisis

  • Instagram introduces a new feature- ‘You’re All Caught Up’

    Instagram introduces a new feature- ‘You’re All Caught Up’

    MUMBAI: Instagram has come up with a new feature named ‘You’re All Caught Up’ that informs the user when they have seen every posts on their feeds in the last 48 hours. A green tick appears on the screen along with the message ‘You’re All Caught Up’ helping the user to have a better understanding of their feed and to inform them that they haven’t missed recent photos or videos.

    This update is a supposed antidote to Instagram’s algorithmic which shows posts in a non-chronological order which was launched about two years back and was widely criticised. People objected that the feature will use information based on user’s interaction in the app to plan its feed which will spoil the usual way of scrolling through the app.

    This feature is also supposed to help users to manage the time that is spent on the app and stop them from ‘over programming’. Not just this, Instagram also might be working on a ‘Do Not Disturb’ feature to help the users.

    Facebook  CEO Mark Zuckerberg  has been vocal about prioritizing well-being over profits, to the point that the network reduced the prevalence of viral videos in the feed so much that that app lost 1 million users in the U.S. and Canada in Q4 2017. “I expect the time people spend on Facebook and some measures of engagement will go down. If we do the right thing, I believe that will be good for our community and our business over the long term too,” said Zuckerberg as quoted by Techcrunch.

    Apple is going to introduce Screen Time in iOS 12. Google’s Dashboard, which is going to be a part of Android P. These features are going to let the user track their usage patterns and understand which apps are taking up most of their time.

    Also readsInstagram valued at $1000 billion

    Instagram crosses 500 million members