Category: Social Media

  • “Reels has ended up redefining storytelling, expression, and entertainment for Indians”: Meta India’s Sandhya Devanathan

    Mumbai: At an event on 9 May, Meta India vice president Sandhya Devanathan spoke about the launch of Meta’s new programme, #MadeOnReels which would act like a bridge between brands and creators.

    She said, “India is the first country globally for Meta where we first watched Reels on the Watch Tab. As soon as Reels was launched in India, our worlds just exploded overnight, and we couldn’t stop scrolling through content which was on food, fitness, fashion, sports and even animal videos.”

    “Globally we’ve seen that this has led to an increase in engagement on our platforms. Globally, we announced that we have seen a 24 per cent increase in engagement on Instagram since we launched Reels. Three years after we launched Reels in India, the momentum continues unabated. In our Earnings Report, we recently shared that people share Reels more than two billion times daily across our platforms. That’s a huge number, but what is more impressive is that the number has doubled over just the last six months,” she said, quoting numbers.

    Devanathan added, “Reels has ended up redefining storytelling, expression, and entertainment for Indians. Reels have made entertainment more interactive. Many movies and content we watch on OTT largely depend on what we watch on Reels. The big fashion trends that drop, drop first on Reels. Some of the world’s biggest product launches are also beginning to happen on reels as well.

    Reels have given a new meaning to genres such as comedy as well, which has exploded on our platform. Research done by Factworks shows that more than two-thirds of the people surveyed say that they like watching videos about comedy.”

    She also spoke of the impact of Reels on business. “Amongst the biggest shifts that have happened in the last three years with Reels is that it has redefined how people actually engage and connect with businesses. The research says that 77 per cent, which is about four-fifths of the people we surveyed here in India, ended up purchasing a product or service after they watched Reels. That’s massive. In India, three of the four people that we surveyed, said that they messaged a business right after they had watched a reel.”

    Devanathan goes on, “So far we have seen Reels generate massive engagement in the country. But we also believe that Reels are the format of the future when it comes to advertising and brand storytelling. Our conversation is not just with brands, but with the world’s largest creative agencies has helped us push a little deeper into the impact that short-form videos and Reels are having on brands and the creative ecosystem.

    But most importantly, there are two trends that we have noticed. Firstly, we have seen a pretty strong adoption of Reels by brands and this happened almost as soon as Reels was launched. But this trend has only gained momentum – it has become stronger in the last couple of years. The second trend is the growing influence and relevance of creators for brands.”

    She spoke about their association with various brands. “We worked with various brands – Meesho, Maruti Suzuki, Navi Technologies, Cadbury’s, Amazon Prime Video, L’Oreal Professionnel, and Tanishq and we have collaborated with 40 creators who created Reels ads for these brands to address their strategic marketing objectives. Consistently we saw across parameters such as ad recall, message association or campaign awareness – we saw Reels delivering really strong results for all these brands.”

    Discussing #MadeOnReels, she pointed out, “We are confident that Reels would unlock immense value for brands and have encouraged us to create a programme that sits at the confluence of creators, brands and of Reels. And that is really tailored to help brands grow. A programme that will inspire both marketers and creators, and a programme that we feel will play a very pivotal role in redefining how storytelling happens in India.

    Over the next few months, this programme will work with tens of brands across different verticals and multiple creators to create Reels that are not just engaging, fun-to-watch, and shareable but also ones that drive a business outcome that matters most to brands. And that is really important, especially in these times.

    We all understand the impact of the global macroeconomic headwinds, and what it has meant for businesses of all sizes. It has also meant more than ever – businesses are focused on driving efficient growth. The results from these campaigns, really indicate to us that Reels Ads can be a tangible lever for growth for businesses. Our commitment today is that we continue to partner with brands to deliver on outcomes that matter the most to them.”

    She added further, “As part of #MadeOnReels, we are now inviting briefs from brands across the country, to be a part of this programme. And if selected, the brands will get creative and programme support from us as well as the opportunity to work with three creators each, with the creator costs that will be fully managed by all of us at Meta.”

    Speaking on the content creator economy and space, Devenathan said, “India is said to have the largest base of social media content creators in the world, with that figure expected to touch 100 million this year. Many of them come from non-metro geographies. And the explosive rise of Reels, has provided a strong thrust to an already expanding creator economy In India. So, we think that with the combination of Reels and creators, we have actually identified a sweet spot for brands as it lets them use the authentic voice of the creators in the most engaging format across all our apps. The other advantage that brands get is that they get to collaborate with creators from across verticals, passion areas and reach their consumers that much more effectively.  

    Devanathan wrapped up, “Reels have truly democratized expression. And as we move forward, Reels has the same potential to democratize business growth for brands. I believe that what we are witnessing now, is really the growth of short-form videos and creators and this will go down as a pivotal moment.”

    This was followed by a panel discussion moderated by director & head – Ads business for Meta India Arun Srinivas, Leo Burnett Chief Creative Officer and CEO, Leo Burnett, SouthAsia, India & Chairman, Creative Council, Publicis Groupe – South Asia Raj Deepak Das, Maruti executive officer marketing Ram Suresh Akella, Navi Technologies Ltd. head of growth Assem Sharma, content creator Niharika and content creator Viraj. The panel discussion talked about brands telling stories through reels.

    The discussion began when moderator Srinivas gave a brief introduction of the topic “How brands are using reels” and how in the present era where platforms want to bring brands and content creators together as its the new how stories are getting told. He asked Das about how he saw it all from his point and said, “ I will break this down into three parts. One’s creators. Second is the consumers and third is the brands. There is a massive difference in the short form of content vs reels. Entertainment is the last thing, it’s about information and that is what short-form content is about. Today the reels have changed entirely thanks to the creators. Now it’s all about entertainment and then comes the brand part where you love it at the same time, you tell the story in a fun way and not much information.”

    Sharma added, “We are into financial services and we have three broad categories i.e loans, insurance and mutual funds recently we did a campaign for our investment category which is mutual funds. The perception of most of the influencer-led campaigns is it delivers the brand side but we are a heavily performance-based organisation. What was more shocking is that it delivered really great results on our performance campaigns but at the same time it delivered at the brand side as well.”

    Akella too shared on his recent brand campaign, “The results are really encouraging. One of the creators made a catchy song track. I think it was really engaging for the younger audience that we could reach and the results are amazing.”

    Srinivas asked Niharika about brand collaborations and she answered, “For most creators actually it’s difficult to not be ourselves for brand collabs. When you are spending so much money on brands, the creators also love the views and it’s not like they are giving money we will do whatever we want.”

    Viraj too commented on the same, “I too 100 per cent agree with Niharika because brands come to us for our engagement for whatever we bring to the table. So they have to trust us.”

    In a short conversation with Saumitra Chaubey on Meesho being one of the topmost fashion brands now, what was the idea of getting into reels and social media. Are you the first mover and did you get the advantage of it?

    Replying to the question, Meesho associate director – brand marketing Soumitra Choubey said, “Yes we did in way back in 2020-21 when covid hit, a lot of the discovery of fashion was happening on social media and it still does and what we have pioneered is creating a stream of content with many creators at scale on both YouTube as well as Meta channels and that has given us disproportionate returns. Early in the game, we were collaborating with a lot of creators on different types of scale models, paid models, market knowledge, affiliate models and that kind of content when it went out at scale over months, creating this vast repository of fashion content for us and the channels. There’s a lot of goodness that we tap into in terms of organic traffic coming from these platforms.”

    Talking about the target audience Choubey said, “So, our target audience has always been value maximisers. It’s what we like to say. People who are looking at the right equation of price and quality and with some convenience. Freshness of variety is also one thing that we actively look at. Largely, our consumer base is where the utility’s very competitive pricing and the value that you provide has come from 60-70% of our consumers are from Tier 3/4″.

    He further added, ”What you realise is that, this is a corporate term that we have created. What we see is, there are people who love getting value at the right price, even if it is unbranded. They don’t care so much about the brand. For example, we sold directly from the sellers and we ship it to their houses we probably never get involved with touching the product. So we save a lot of efficiency there. Also all these efficiencies are eventually passed on to the customer.

  • New features on Instagram Reels: Trends, editing and gifts

    Mumbai: Instagram, a home for creators, has announced the  improvements to Reels — to empower people to do what they do best. Below are the details of their features.

    Find out what’s trending on Reels

    Creators are always looking to discover fresh content ideas, so now we’re adding a dedicated destination for you to be inspired by the latest trends. You’ll be able to see the top trending songs on Reels, see how many times the audio has been used, tap in to use it or save the audio for yourself.

    You’ll also be able to see what the top trending topics and hashtags are on Reels to inform your own content. For example, the festival season might be trending earlier than you think. We’ve found that people actually start sharing their #coachella content before the festival even begins. These are the types of insights you can tap into with the new trends destination.

    Making it easier to edit Reels

    We’re making it easier for you to edit your reels on Instagram by bringing together video clips, audio, stickers, and text on a unified editing screen. This makes it easier to align and time elements of your reel to the right moments in a more visual way. Keep an eye out for even more exciting tools to come as we continue to invest in more ways to make editing your reels simpler and easier. This is available globally, across both iOS and Android devices.

    Updates to reels insights

    We’re improving Reels insights to help you better understand how your content is performing. We’re adding two new metrics: total watch time and average watch time – and making it easier to see your insights while viewing your reels directly

    Total watch time captures the total amount of time your reel was played, including any time spent replaying the reel. Average watch time captures the average amount of time spent playing your reel, calculated by dividing watch time by the number of total plays. For example, if your average watch time is 17 seconds, out of everyone who watched your Reel they watched an average of 17 seconds. This will help you better understand where people are being engaged or where you may need to create a stronger hook to have viewers stay longer.

    “ The number of views is just one part of assessing the performance of your Reels. It’s really important to go in and understand how your Reels are performing based on specific variables. I’m often testing different hooks or opening lines. Seeing the watch time will help me understand where viewers dropped off and then I can adjust the hook from there. Insights help me bridge the gap between me as a creator and my audience. I may think a video is amazing, but seeing watch time will allow me to better understand where my viewers are engaged.” –@sckachi, comedy creator in LA

    “Sometimes I’ll reshoot a video based on video insights. For example, I learned that people stopped watching if I was holding a product in my beauty tutorials for too long so I tailored my editing to make these scenes shorter and keep viewers engaged,” said LA-based beauty creator @schaebreezy_.

    We’re also adding a new way to see how your reels are contributing to your growth. You’ll now receive a notification with new followers from your reels.

    Improving and expanding gifts on Reels

    We’re excited to share our plan to bring gifts to even more creators with upcoming expansions to more markets, including Australia, Canada, France, Mexico, New Zealand and the UK, in the coming weeks.

    We’re also adding a new feature to show you which fans have sent you a gift so you can recognise your supporters. If you tap the heart icon next to your supporters, they’ll get a notification that you’ve seen and recognised their gift, providing an even stronger sense of connection between you and your fans.

    Creators like you inspire people and shape everyday culture. We’re committed to building more products to help you grow and thrive on Instagram, and today’s updates are just a few of the ways we’re investing in your success. Learn more about how we’re supporting creators across Instagram and Facebook.

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  • Sandhya Devanathan joins Meta India as head and VP

    Sandhya Devanathan joins Meta India as head and VP

    Mumbai: Meta announced the appointment of Sandhya Devanathan as the vice president and head of Meta India. Devanathan will begin her new position on 1 January 2023. She will report directly to Meta APAC vice president Dan Neary.

    Devanathan will transition to her new role on January 1, 2023 and will report to Dan Neary, Vice President, Meta APAC, and be a part of the APAC leadership team. She will return to India to oversee the India organisation and strategy, as per company statement.

    With over 22 years of experience in banking, payments, and technology, Devanathan will focus on aligning the organisation’s business and revenue priorities in order to better serve its partners and clients, while also supporting Meta’s long-term growth and commitment to India. In her current role, she will spearhead the company’s India charter and strengthen strategic relationships with the country’s leading brands, creators, advertisers, and partners in order to drive Meta’s revenue growth in key channels in India.

    In 2016, Meta appointed Devanathan to lead the growth of its Singapore and Vietnam businesses and teams, as well as its Southeast Asian e-commerce initiatives.

    In 2020, she was promoted to lead gaming for APAC, one of Meta’s largest verticals globally. She also has a strong interest in developing female business leaders and is the executive sponsor for women in APAC at Meta, as well as the global lead for Play Forward, a global Meta initiative to improve diversity representation in the gaming industry. She is also a member of Pepper Financial Services’ global board of directors.

    As per media reports, Meta chief business officer Marne Levine said on this new appointment, “India is at the forefront of digital adoption, and Meta has launched many of our top products, such as reels and business messaging, in India first. We are proud to have recently launched JioMart on WhatsApp, which is our first end-to-end shopping experience in India. I’m pleased to welcome Devanathan as our new leader for India. Devanathan has a proven track record of scaling businesses, building exceptional and inclusive teams, driving product innovation, and building strong partnerships. We are thrilled to have her lead Meta’s continued growth in India.”

  • YouTube dethrones Google, tops YouGov’s Best Brand Rankings 2022 in India

    YouTube dethrones Google, tops YouGov’s Best Brand Rankings 2022 in India

    Mumbai: Global tech giant YouTube has dethroned Google to top YouGov’s 2022 Best Brand Rankings in India, recording an increase of +2.5 to its year-on-year brand health score.

    YouGov’s latest rankings reveal the top ten brands in terms of overall brand health, according to urban Indians. The rankings are based on the index score from YouGov BrandIndex, which is a measure of overall brand health that indicates how well a brand is delivering on its brand promise on key attributes and is calculated by taking the average of the impression, quality, value, satisfaction, recommend and reputation scores collected in BrandIndex.

    Google moves down one spot to second (with a score of 54.9), and WhatsApp moves up to third (53.9) with a considerable increase in its year-on-year score.

    E-commerce giant Amazon moved down one spot to fourth, but its video-on-demand platform, Amazon Prime, moved off the list this year. Flipkart enhanced its brand perception over the past year but moved down three places in the 2022 rankings, to ninth (40.8).

    This year, many new brands make up the top ten list. Amul is fifth on the list with a score of 49.5. Tanishq follows in the sixth (42.2), Cadbury Dairy Milk in the seventh (41.3), and Dettol Disinfectant in the eighth (40.9). Zomato rounds up the top ten in tenth (40.0).

    The rankings also show the brands that have improved the most over the past 12 months. Air India is the most improved brand of the year, with a change in score of +7.1.

    Telegram is the second-best mover with a change in score of +5.2, along with other social media platforms such as Instagram (change in score +3.9) and WhatsApp (+3.5).

    Smartphone brands like Realme (+4.0) and global electronics company Apple (+3.4) appear in the list of improvers.

    Myntra (+3.3), Booking.com (3.0), Tata Motors (+2.8), and Flipkart (+2.7) are other brands to appear in India’s 2022 top ten improvers list.

  • Whatsapp India’s Abhijit Bose and Meta India’s Rajiv Aggarwal step down

    Whatsapp India’s Abhijit Bose and Meta India’s Rajiv Aggarwal step down

    Mumbai: As part of the workforce churn that Meta is undergoing, Whatsapp India head Abhijit Bose and Meta India’s head of public policy Rajiv Aggarwal have called it a day. Noticeably, this piece of news comes close on the heels of the social media conglomerate dismissing 11,000 employees and also the move of Meta India chief Ajit Mohan to Snap.

    Furthermore, WhatsApp India’s director of public policy, Shivnath Thukral, has been appointed director of public policy for Meta India, which includes Facebook, Instagram, and WhatsApp.

    As per media reports, Meta India director of partnerships Manish Chopra said in a statement, “Thukral has been an integral part of our public policy team since 2017. In his new role, Thukral will define and lead important policy development initiatives across our apps – Facebook, Instagram, and WhatsApp – in India. We remain committed to our users in India and will continue to contribute meaningfully to the regulatory process that will enable everyone to harness the full potential of India’s digital economy.” 

    Bose took up his role at WhatsApp India in 2019. Aggarwal joined Meta India in September 2021; prior to that, he was head of public policy for Uber in India & South Asia.

    Bose announced his exit on LinkedIn, “It has been a tough week for all of our team at WhatsApp as we had to say goodbye to many amazing teammates last week. Amidst all of this, I just shared some news with our WhatsApp and India teams. It has been planned for a while.”

     “After four amazing years at WhatsApp, I have taken the call to move on from Meta. After a small break, I plan to rejoin the entrepreneurial world,” he goes on.

    Whatsapp head Will Cathcart said in a statement, as per the media, “I want to thank Bose for his tremendous contributions as our first Head of WhatsApp in India. His entrepreneurial drive helped our team deliver new services that have benefited millions of people and businesses. There is so much more WhatsApp can do for India and we’re excited to continue helping advance India’s digital transformation.”

    “Aggarwal has decided to step down from his role at Meta to pursue another opportunity. Over the last year, he has played an important role in leading our policy-led initiatives in areas such as user safety, privacy, and scaling up programmes like Goal to drive digital inclusion in the country. He has also been leading proactive engagement with critical policy and regulatory stakeholders. We are grateful for his contributions and wish him the very best for the future,” said Chopra.

  • Kaumudi Mahajan joins Meta India as head of entertainment partnerships

    Kaumudi Mahajan joins Meta India as head of entertainment partnerships

    Mumbai: In a LinkedIn post, Kaumudi Mahajan announced that she has joined Meta India as head of entertainment partnerships. She also mentioned that last week was her final week at Disney Star, where she held the position of senior vice president of marketing and strategy for Marathi Network. She had spent 14 years with the latter.

    Mahajan says in the LinkedIn post, “When I joined Disney Star straight from campus, I was always amazed by the kind of impact it created on its consumers. Mine was one of the billion imaginations it inspired. It’s when I stepped in – I realised it was because of a passionate team who made it what it is.”

     

     

    “My last seven years at Star Pravah have taught me that with grit and grace, we can win the world. They say it takes a village, I say it takes one large family at Disney Star to see a dream and then chase it until it becomes reality,” she added.

    Talking about her new role at Meta India, Mahajan quips, “Equally, I am looking forward to my next challenge at one of the most innovative companies that helps people connect, build communities, and grow businesses. I am thrilled as I start this new chapter and excited for what the future holds!”

  • Twitter needs to be more user friendly, improve its ad targeting, boost content curation efforts

    Twitter needs to be more user friendly, improve its ad targeting, boost content curation efforts

    Mumbai: On 27 October, Elon Musk agreed to buy micro-blogging platform Twitter. In a message to advertisers he wrote, “Twitter aspires to be the most respected advertising platform in the world that strengthens your brand and grows your enterprise.” For advertisers and agencies it is a wait and watch mode. Some feel that things should improve given that Musk is a businessperson. At the same time, who owns it is not as important as making the right moves like ensuring a brand safe environment. It also needs to be more user friendly, improve its ad targeting. There is also room for improvement in the content curation area.

    Talking to Indiantelevision.com RD&X Network co-founder & chairman Ashish Bhasin said that who owns the majority stake in Twitter does not matter. “What matters is the policies and principles that Twitter is going to follow. Who owns it does not mean much to advertisers. What they will watch to see is the policy decisions being taken, the ROI, is the editorial environment conducive to them? Are their ads appearing in the right context? That is going to be far more important than ownership.”

    He goes on to tell that there are some changes proposed and some of them look positive as well. “The proof of the pudding will rest in what happens on the ground and not in statements that are made. Hopefully the changes will keep in mind the interests of brands and advertisers.” He noted that Twitter, if used properly, can lead to superb ROI. He, however, added that the lion’s share of digital advertising goes to Google and Facebook. Twitter is not in that league. “But it is an important medium for certain types of brands or certain objectives that brands may have. It can be a very powerful tool if used properly.

    “But from an advertisers point of view once the noise dies down one has to see the long run ROI as well as brand safety issues around editorial and freedom of speech. This is what brands are waiting to see before taking further long term decisions. But it can be pretty effective if used properly. With a relatively small sum of money you can get very powerful returns. You can reach a certain consumer base very quickly by using top of the mind issues,” Bhasin added.

    He points out that brand safety issues affect other digital platforms also, besides Twitter. Tech, in his opinion, can solve issues like fake news, inappropriate content, trumped up figures pertaining to viewership visibility. “This is an industry wide issue that needs to be tackled. Tech giants have the best of brains, sufficient resources and are cash rich to figure out a way to tackle this in the long run. Only the use of technology will be the solution. It cannot be done manually. The problem is too big and widespread.”

    Bhasin explains that the area of balancing free speech with content moderation has to be navigated very carefully. “You do not want to go too much to one side. Content that is obviously inflammatory or is promoting something illegal is about misuse of media, not about free speech.” He added that recognising diversity of India will be important for platforms like Twitter. It is a matter of how much a priority regional languages will be for Twitter. Mediums that want to exploit the full potential of India cannot restrict themselves to only English. “If they do then they will play only in a niche. Some platforms have adapted better than others to regionalisation,” he notes.

    Since Twitter is instantaneous it will have to be careful to follow all the rules, regulations and laws of the land. “It can go viral in a very short period of time. Therefore it is the responsibility of the platform to make sure that it is not being unfairly exploited by certain people. The government is coming out with more laws for social media platforms and following them will be key,” he brings out.

    Kurate Digital Consulting senior partner Uday Sodhi said that Twitter needs to scale and get in young audiences. It also needs to work on reducing fake profiles. “I’m sure it works as a good platform for brands but in India it is small compared to other social media platforms/ Facebook and Google.” He also noted that with all the politics and hatred in the country, brand safety could be an issue. “Also consumer information is very limited to run anything targeted at a group of consumers.” On whether Elon Musk can bring in Gen Z audiences he said that it is a wait and watch situation.

    Musk had also tweeted, “Twitter obviously cannot become a free-for-all hell-scape, where anything can be said with no consequences!” NOFILTR.Group partner chief marketing officer Hitarth Dadia meanwhile said that he is very excited about Musk owning it. “There are not a lot of billionaires who are relatable. Musk is extremely relatable. Platforms need a good shakeup every now and then for people to care about them. More people will take Twitter seriously.”

    Meanwhile dentsuMB India managing partner Indrajeet Mookerjee said that with the transition of Twitter moving to its new owner, it is certain for the platform to evolve in terms of technology and functionality. “Apart from dismissing key executives, a couple of changes we can expect from this transition are – monetisation, gaming, and a window to innovative advertising avenues. It would be interesting to see how brands leverage these changes innovatively to play it to their advantage.”

    In terms of Twitter’s goal to be the most respected ad platform, he noted that it surely isn’t easy to be so overnight and it would be a long journey for the platform to achieve it. “It is apparent that the platform is currently focusing on preventing the outflow of power users.”

    Shedding light on the role it plays in a digital marketing mix Mookerjee said that an effective way to incorporate this medium into the brand’s marketing plan is by using it as a top of funnel approach.” As a social platform, Twitter lends itself excellently to achieving the first two phases of the funnel that is awareness and consideration for B2B and B2C campaigns.

    “With a whopping 450 million monthly active Twitter users, the platform gives large and small businesses direct reach and avenues to engage with their target audience at their fingertips. Today, brands have capitalized on this by using Twitter as a tool to create interesting content that not only captures the audience’s attention but also draws them into having a conversation,” he states.

    He added that with over 500 million tweets daily, the platform is cluttered with micro-content that’s shared every minute. “However, it is this real-time engagement that continues to keep brands relevant and interact with their online community.”

    Social network for Web 3.0 influencers, educators, and artists Soclly co-founder Prayag Singh noted that some changes in Twitter are already being seen. The first is the cutting down on the workforce. “Sometimes you do not want to do it but it is mandatory for a long term goal. A lot of tech companies are cutting back.” Secondly is the platform’s move to diversify revenue streams beyond advertising. Hence the subscription fee of eight dollars a month for the blue tick verification. Thus there will also be more web 3 adoption. Musk supports Dogecoin.”

    So in the future there could be integration of this cryptocurrency into Twitter. Another move he feels will happen will be a more thorough investigation before an account is suspended. “You will see a more in-depth analysis of things.” He also expects Gen Z and millenials to have a more active presence on Twitter and share their thoughts. He expects challenges and changes to happen in terms of how brands showcase their presence on Twitter moving forward. He also thinks that Twitter Vines may return. This is short form video like Instagram Reels.

    Meanwhile Wing Communications CEO & founder Shiva Bhavani is very clear on what Twitter needs to do to be the most respected digital ad platform. “Twitter needs to provide more value to advertisers than any other platform. This means offering the best targeting options, the most effective ad formats, and the most insightful data. Twitter also needs to continue to invest in its ad product so that it remains at the cutting edge of digital advertising.”

    According to him, Twitter needs to be more user-friendly. “Twitter is notoriously difficult to use for beginners, and even experienced users can find the interface confusing and overwhelming. The platform needs to streamline its design and make it more intuitive to use.”

    Bhavani also feels that the social media company needs to improve its ad targeting: “Twitter’s ad targeting options are currently very basic, which makes it difficult for advertisers to reach their target audience. The platform needs to offer more detailed targeting options so that advertisers can better target their ads.”

    He is of the view that Twitter needs to do a better job of curating content. “Twitter is full of spammy and low-quality content, which can make it hard for users to find the good stuff. The platform needs to do a better job of curating its content so that users can easily find the best tweets.”

    When asked about the impact of a new owner Bhavani noted that one could see a lot of changes happening on Twitter under Musk. “For one, he could bring some much-needed innovation to the platform. He might also make some major changes to the way the content and things are displayed, or even get rid of them altogether”. 

    “And, of course, he could also add some new features that we can’t even imagine right now. Whatever happens, it’s sure to be interesting – and we can’t wait to see what Twitter looks like under Musk’s ownership,” he says further.

    At the same time, though, Bhavani noted that Twitter is a challenging platform for brands due to the amount of noise. The average person is exposed to over 34 GB of data per day, and that number is only increasing. In order to stand out, brands need to be strategic about their content and how they engage with their audience. 

    He suggests a few ways to cut through the noise on Twitter:

    1.      Use hashtags strategically: Hashtags are a great way to help your tweets get seen by more people. But don’t just use any old hashtag – make sure it’s relevant to your brand and your message.

    2.      Engage with influencers: Twitter is all about relationships. If you can build relationships with influencers in your industry, they can help amplify your message and reach a larger audience.

    3.      Be timely: Timing is everything on Twitter. Make sure you’re tweeting when your audience is most active, and you’re more likely to get seen.

    Bhavani pointed out that as more and more brands join Twitter, the question of how effective the platform is for them becomes increasingly relevant. “While there are many potential benefits to using Twitter as a marketing tool, including increased visibility and reach, it’s important to consider how well the platform aligns with your goals and objectives.”

    “For example, if you’re looking to use Twitter to drive website traffic or generate leads, you’ll need to make sure your content is optimised for these goals. The same goes for if you’re hoping to build brand awareness or create a strong connection with your audience – your tweets should be tailored accordingly,” he reveals.

    “Of course, no matter what your goal is, it’s essential to tweet regularly and interact with other users on the platform. The more active you are, the more likely you are to achieve success with Twitter,” he says.

    So, how effective is Twitter as a tool for brands? Bhavani elucidates, “It depends on what your goals are and how well you utilize the platform. With that said, there’s no doubt that Twitter can be a powerful marketing tool – it just takes some strategic planning and execution.”

    He goes on to add that Twitter has become an increasingly popular platform for businesses and individuals alike. As a result, many companies are now using Twitter as part of their digital marketing mix.

    So what role does Twitter play in the digital marketing mix? Bhavani mentions a few key ways that Twitter can be used to help achieve marketing objectives:

    1. Increasing brand awareness and reach: With over 500 million active users, Twitter provides businesses with a massive potential audience. By regularly tweeting interesting and relevant content, businesses can quickly grow their follower base and increase their brand visibility, he explains.

    2  Generating leads and sales: Twitter can also be used as a powerful lead generation tool. By sharing offers, coupons, or other incentives, businesses can encourage users to click through to their website or make a purchase, he noted.

    3. Building relationships and engaging with customers: In today’s digital world, customers expect brands to be responsive and engaged on social media. By actively listening to and responding to customers on Twitter, businesses can build strong relationships with their target audience.

    4. Providing customer service: Customers also increasingly expect brands to provide customer service via social media platforms such as Twitter. “By monitoring mentions of your business, you can quickly respond to any customer queries or concerns, helping in better customer satisfaction and engagement,” he says.

  • Meta India head Ajit Mohan calls it quits

    Meta India head Ajit Mohan calls it quits

    Mumbai: Meta India country leader Ajit Mohan has decided to move on. His resignation comes into immediate effect. Reports suggest that he is all set to join Snap, the social media company.

    Mohan had joined Meta (the erstwhile Facebook) as the managing director for the India market in January 2019. He was preceded by Umang Bedi who quit in October 2017.

    Prior to Meta, Mohan was chief executive officer of Star India’s (now Disney Star’s) video streaming service Hotstar for four years.

    As per reports, Meta vice president of global business group Nicola Mendelsohn said in a statement, “Mohan has decided to step down from his role at Meta to pursue another opportunity outside of the company.”

    “Over the last four years, he has played an important role in shaping and scaling our India operations so they can serve many millions of Indian businesses, partners and people. We remain deeply committed to India and have a strong leadership team in place to carry on all our work and partnerships. We are grateful for Mohan’s leadership and contribution and wish him the very best for the future.” he added.

  • Twitter ad sales chief Sarah Personette quits

    Twitter ad sales chief Sarah Personette quits

    Mumbai: Twitter ad sales chief and chief customer officer Sarah Personette has resigned.  She tweeted about it on Tuesday mentioning that her last day in the company was last week.

    In her tweet she mentions, “Hi folks, I wanted to share that I resigned on Friday from Twitter and my work access was officially cut off last night.”

    This move of hers is followed by the firing of CEO Parag Agrawal, chief financial officer Ned Segal and head of legal & policy Vijaya Gadde, when Elon Musk came on board.

    After showing Agrawal out of the door, Musk has roped in Sriram Krishnan – another Indian-origin man, who is assisting him with the refurbishment of Twitter. Krishnan’s tech career started in Microsoft in 2005.

    With the kind of senior executive churn that the social media company is undergoing, one tends to wonder what could actually be on Musk’s mind and how matters will take shape for it.

  • Mark Zuckerberg expects Meta to return to healthier revenue growth trends next year

    Mark Zuckerberg expects Meta to return to healthier revenue growth trends next year

    Mumbai: In a conference call with analysts to discuss the third quarter 2022 results, Meta CEO Mark Zuckerberg said that in terms of the business, total revenue grew slightly this quarter on a constant currency basis. “We’re still behind where I think we should be, but we believe that we will return to healthier revenue growth trends next year. That said, it’s not clear that the economy has stabilised yet, so we’re planning our budget somewhat more conservatively.”

    He noted that the company in the quarter had launched JioMart on WhatsApp in India. “It’s our first end-to-end shopping experience that shows the potential for chat-based commerce through messaging.” He said that beyond Reels, messaging is another major monetisation opportunity. “Billions of people and millions of businesses use WhatsApp and Messenger every day, and we’re confident we can connect them in ways that create valuable experiences.”

    For the record, Meta’s share price fell by 20 per cent in after-hours trading after it reported its fourth straight quarterly decline in profit. Analysts want Meta to cut costs. Some analysts describe Meta’s investments as being confusing and confounding.

    Zuckerberg also said that Meta’s product trends look better than what the commentary that he has seen suggests.

    “Our community continued to grow this quarter. We now reach more than 3.7 billion people monthly across our family of apps. And while we continue to navigate some challenging dynamics—a volatile macroeconomy, increasing competition, ad signal loss, and growing costs from our long-term investments—Iq have to say that our product trends look better from what I see than some of the commentary I’ve seen suggests.”

    He said that three of the areas that Meta is very focused on are the AI discovery engine, the ads and business messaging platforms, and the future vision for the metaverse. “I believe the tougher prioritisation, discipline, and efficiency that we’re driving across the organisation will help us navigate the current environment and emerge an even stronger company.”

    Reels, which is its short-form video platform, continues to grow quickly across apps—both in production and consumption. “There are now more than 140 billion reels played across Facebook and Instagram each day. That’s a 50 per cent increase from six months ago. Reels are incremental to time spent on our apps. The trends look good here, and we believe that we’re gaining time spent on competitors like TikTok.”

    While analysts are unsure about whether the big bets on areas like the Metaverse will pay off, Zuckerberg expressed confidence in the work being done in the Metaverse space. “We just had our Connect conference and announced Quest Pro, which we just started shipping. It’s our new high-end VR headset that delivers high-resolution mixed reality so you can blend virtual objects into the physical environment around you. It’s pretty amazing when you see it, and it’s going to enable all kinds of new experiences in socializing, gaming, fitness, and work. I’m really looking forward to seeing what people build with this new capability.

    Working in the metaverse is a big theme for Quest Pro. There are 200 million people who get new PCs every year, mostly for work. Our goal for the Quest Pro line over the next several years is to enable more and more of these people to get their work done in virtual and mixed reality, eventually even better than they could on PCs.”

    He dwelt on the importance of partnerships. “To deliver a great work and productivity experience, I’m excited about the partnerships we announced with Microsoft bringing their suite of productivity and enterprise management services to Quest, Adobe and Autodesk bringing their creative tools, Zoom bringing their communication platform, Accenture building solutions for enterprises, and more.

    “There’s still a long road ahead to build the next computing platform, but we are clearly doing leading work here. This is a massive undertaking, and it’s often going to take a few versions of each product before they become mainstream. But I think our work is going to be of historic importance and create the foundation for an entirely new way that we will interact with each other and blend technology into our lives, as well as a foundation for the long term of our business.”