Category: DTH Operator

  • Tata Sky selects Genesys to revolutionise home entertainment

    Tata Sky selects Genesys to revolutionise home entertainment

    MUMBAI:  Direct-to-Home (DTH) provider Tata Sky, has associated with Genesys, to deploy customer experience platform to enhance service delivery to its subscribers.

     

    The association is an endeavour to empower Tata Sky’s workforce to service customers seamlessly across multiple touch points. The platform provides greater efficiencies in the company’s contact center operations and also provides subscribers with new, personalised self-service applications to provide customers with a complete user friendly experience, said the press release.

     

    Excited with the collaboration, Tata Sky CEO Harit Nagpal said, “Tata Sky is pleased to partner with Genesys in our quest to bring superior quality television entertainment to its viewers. The system is clearly the best in class and offers cost savings, operational efficiencies and visibility into contact center operations.”

     

    “Tata Sky strives to bring not only superior quality television entertainment to its viewers, but also to offer the best customer service possible. We have built an extensive customer service network across the country with 24-hour call centers manned by multi-lingual highly competent customer service associates,” he added.

     

    The multi-channel capabilities of the Genesys solution integrates with Siebel, and provides Tata Sky customer service agents with a more productive and efficient work environment that takes advantage of ‘customer-priority’ based agent routing technology.

     

    “We are pleased that Tata Sky has implemented Genesys to enhance the subscriber experience,” said Genesys APAC managing director Bruce Eidsvik. “Our best in class, multi-channel software is an ideal complement to Tata Sky’s vision of revolutionizing home entertainment in India and empowering every television viewer,” he added.

     

    Additionally, the company also provides a personalised, voice self-service application that reduces the time that customers spend on unwanted menu options and helps transform the overall customer experience.

  • FTA DD Freedish to soon encrypt with MPEG-4

    FTA DD Freedish to soon encrypt with MPEG-4

    MUMBAI: Since inception, DD Freedish has been the only DTH service that hosts free to air (FTA) channels. Boasting 18 million subscribers on the platform, it soon plans to encrypt signals for its future channels.

     

    With nearly 60 channels in its roster, Freedish plans to encrypt future channels with MPEG-4 compression technology to take it up to 110. Speaking exclusively to indiantelevision.com, Doordarshan deputy director general CK Jain said that the auction for the encrypted channels will happen in November with the commercial roll out of set top boxes (STBs) soon after. “48 channels will be on MPEG-4 and 64 on MPEG-2. Viewers who opt for MPEG-4 STBs will be able to view a total of 112 channels, including the FTA ones,” he said.

     

    The extended version of Freedish will have two streams of MPEG-4 and four of MPEG-2 so that the existing subscribers can continue watching the FTA channels. Currently the DTH service has five transponders on Insat 4B and will be soon getting an additional one, taking its tally to six. “The two encrypted streams will allow us to know definite subscriber numbers,” he adds.

     

    Jain is confident that digitisation drive in phase III and phase IV markets will see households pick Freedish. He is also sure that the plus point would be in the new TV households. The MPEG-4 STBs will be sold at a price higher than the current Rs 1200 for MPEG-2. But Jain says that given an option to watch more channels, he expects people to pick MPEG-4 boxes.

     

    Both the boxes will be available for sale through its distributors. November will see the auction for the 48 encrypted slots. Broadcasters who wish to be on the MPEG-4 bands, will have to undergo the auction, including ones who are also available on FTA.

  • Videocon d2h wins ‘The Economic Times Best Brands’ award

    Videocon d2h wins ‘The Economic Times Best Brands’ award

    MUMBAI: Videocon d2h has bagged ‘The Economic Times Best Brands’ award in recognition of its vision to be a DTH category innovator. The DTH operator strives to provide the most advanced products and services as well as to have highest brand recall of Videocon d2h in the category. It also claims to have the strongest brand equity and the most satisfied customer base.

    Videocon d2h was chosen on the basis of its sales, retail presence, media visibility and other such parameters like best in the market, brand innovation and consistent delivery of good quality of services.

    Speaking on the achievement, Videocon d2h director Saurabh Dhoot said, “It’s a matter of tremendous pride that Videocon d2h has been chosen as ET Best Brands this year. The award is a reflection of our commitment to our customers, and the values followed by Videocon d2h. The recognition further motivates us to constantly innovate and bring new products in the market.”

    Videocon d2h CEO Anil Khera CEO added, “We take this opportunity to thank our customers for reaffirming their faith in us. Videocon d2h has been preferred by consumers for its wide range of channels and services offered.  The core values of our brand: innovation, customer centric approach has been recognised by everyone.”

     

  • Samsung launches TVs with inbuilt Airtel Digital TV smart card

    Samsung launches TVs with inbuilt Airtel Digital TV smart card

    MUMBAI: In a tie up with leading electronics giant Samsung, the direct to home (DTH) service from Bharti Airtel: Airtel Digital TV, has launched Integrated Digital TV (iDTV). Through this agreement, Samsung’s range of SmartDirect TVs will come designed with an in-built Airtel Digital TV smart card.

     

    By doing so, the TV will be enabled with DTH signal reception without the need for setting up an external set top box (STB). According to a statement by the company, this iDTV will deliver viewing experience with minimal signal loss and maximum audio and video clarity.

     

    “We at Airtel Digital TV are always looking for new ways to deliver an experience for our customers that is truly innovative and world class. In line with this commitment, we are today excited to announce our collaboration with Samsung to launch the Integrated Digital TV and introduce the Indian market to its next phase of TV viewing experience,” said Bharti Airtel CEO-DTH and media Shashi Arora.

     

    Samsung Electronics chief marketing officer Ranjivjit Singh said, “We are thrilled to partner with Airtel to launch India’s first smart direct TV with an in-built iDTV technology in India. The clutter free, convenient and ultimate viewing experience offered by iDTV showcases Samsung’s commitment to provide consumer-centric products.”

     

    The TV will be powered by a single remote and supports HD. The iDTV set includes the Samsung SmartDirect TV and Airtel Digital TV’s smart card and is available starting at Rs 44,900.

     

    It also has a four month introductory offer of free subscription of Airtel DTH services. Airtel will give two extra months of HD subscription, over and above the one month HD subscription on regular DTH. Samsung will give one month free subscription to all SmartDirect TVs purchased during the launch period (20 August to 31 October) and activated before 15 November as a Diwali promo. Airtel customers can save 10 per cent each month by using Airtel broadband on buying this TV and will get a WiFi router too. The TV however does not restrict users to Airtel DTH. Customers can opt for other services as well.

    The TV can also support ultra HD content, if available. The launch comes just in time with Diwali sale, wherein Samsung is doing the distribution from its end for the TV.

  • Doordarshan to hold e-auction for vacant slots on DD Freedish next week

    Doordarshan to hold e-auction for vacant slots on DD Freedish next week

    NEW DELHI: Doordarshan has set a reserve price of Rs 3.7 crore per slot for the 16th online e-auction for filling up slots on Doordarshan’s direct-to-home Freedish platform to be conducted on 28 October.

     
    The e-auction will be conducted by Pune based Synise Technologies on behalf of Prasar Bharati.   

     

    The reserve price in the last e-auction was Rs 3 crore.

     

    Prasar Bharati CEO Jawhar Sircar had told indiantelevision.com recently that the aim was to reach the target of 97 channels by October-end and 125 channels by March-end.

    When asked why the number of channels to be e-auctioned had not been disclosed, a Prasar Bharati official told indiantelevision.com that this had been done to prevent bidders forming consortia to bid or resort to other malpractices.
     
    The eligibility terms and conditions including other relevant details for this e-auction are displayed on DD website: www.ddindia.gov.in.
     
    However, the participation amount (EMD) in the e-auction is Rs 1.5 crore which needs to be deposited in advance on or before  27 October evening along with processing fee of Rs 10,000 (Non-refundable) in favour of PB (BCI) Doordarshan Commercial Service, New Delhi.
     
    Applicants have also been asked mandatorily to deposit a Demand Draft of Rs 5,500 registration amount favouring Synise Technologies, payable at Pune at the time of submission of the application.  
    The applicants must provide details of the Uplink/Downlink permission documents received from the concerned ministries with the applications to ensure they are not rejected.
     
    The demand drafts of unsuccessful bidders will be returned immediately or within a week after the e-auction process is completed. 

  • Videocon d2h plans to launch IPO by Feb 2015

    Videocon d2h plans to launch IPO by Feb 2015

    MUMBAI: A few days ago, Videocon d2h files paper with the Securities and Exchange Board of India (SEBI) to raise Rs 700 crore through an initial public offering (IPO).
    Rs 350 crore will be used to acquire STBs, outdoor units and accessories from TEL, a Videocon Group entity and Rs 175 crore to repay debt.

     

    In a recent interview to CNBC TV18, Videocon Industries CMD Venugopal Dhoot has said that it will launch the IPO in the first quarter of 2015.

     

    “We hope to launch it in January or February maximum, market is good and Videocon d2h has been number one since beginning in customer acquisition from where it started and now it has become number one in customer acquisition,” he said adding that it is looking at doubling its subscriber base within five years. Dhoot highlighted that it currently has 9 million subscribers but will soon become a ‘super profitable company’.

     

    Dhoot also said that the average revenue per user (ARPU) of Videocon d2h was the same as Dish TV, but a little less than Tata Sky. While speaking at a session at indiantelevision.com’s IDOS 2014, Videocon d2h CEO Anil Khera had said that its ARPU in phase III and phase IV cities have touched Rs 220.

     

    This is Videocon’s second attempt at the IPO. It had got SEBI’s approval in 2012 but didn’t go ahead with it due to unfavourable market conditions. Seven banks including UBS, Axis Capital, ICICI Securities, SBI Capital Markets, Yes Bank, IDBI Capital are managing the share sale.

     

    The company is also considering a preferential issue of up to 5,000,000 equity shares, aggregating up to Rs 50 crore with certain investors.

  • Videocon d2h files for IPO to raise Rs 700 crore

    Videocon d2h files for IPO to raise Rs 700 crore

    MUMBAI: For the past couple of years, the stockmarkets have been going through rough weather dampening an entrepreneur’s desire to raise funds through the initial public offering (IPO) route. With a new government in place, and optimism returning, the queue has once again started being formed outside the Securities Exchange Board of India (Sebi) of those going in for IPOs. Shemaroo Entertainment earlier this month approached the public and now it is the turn of the  direct to home (DTH) service provider Videocon d2h which has finally made its filing with Sebi to raise Rs 700 crore.

     

    This is the second time the firm has proposed to go public. It had previously filed documents in December 2012 and had received a go ahead from SEBI but did not go ahead with the public float.

     

    Seven banks – including UBS, Axis Capital, ICICI Securities, SBI Capital Markets, Yes Bank, IDBI Capital will manage the share sale.

     

    As per the statement issued by the company, “The price band and the minimum bid lot will be decided by our company in consultation with the joint global coordinators and book running lead managers.”

     

    The company is also considering a preferential issue of up to 5,000,000 Equity Shares, aggregating up to Rs 50 crore with certain investors.

     

    “Our Company will complete the issuance and allotment of Equity Shares pursuant to the Pre-IPO Placement, if any, prior to the filing of the Red Herring Prospectus with the RoC. If the Pre-IPO Placement is completed, the Issue size will be reduced to the extent of such Pre-IPO Placement, subject to the issue size constituting at least 10 per cent of the post-Issue paid-up Equity Share capital of our Company,” the notice also stated.

     

    The company plans to spend a portion of the Net Proceeds of the issue towards acquisition of set-top boxes, outdoor units and accessories thereof from TEL, a Videocon Group entity.

     

    “We propose to utilise Rs 350.83 crore of the Net Proceeds towards acquisition of set-top boxes and outdoor units from TEL,” the statement added.

     

    The company is also looking to spend Rs 175 crore of the net proceeds to repay loans. “We may utilise a part of the Net Proceeds to repay/prepay certain term loan facilities availed from IDBI Bank Limited and ICICI Bank Limited, which are associates of the JGCBRLMs, IDBI Capital and I-Sec, respectively, and YES Bank, one of our JGCBRLMs.”  The amount left will be used for other general corporate purposes.

     

    The company commenced DTH operations in July 2009 and has grown its subscriber base from 0.44 million gross subscribers as of 31 March 2010, to 11.21 million gross subscribers, as of 30 June 2014, which represents approximately 16.2 per cent of the total DTH subscriber base in India.

     

    For the first quarter of 2015 the company has approximately 27 per cent incremental market share of the DTH subscriber base in India.

     

    The total income of the organisation for the three months ended 30 June 2014 was Rs 537.7 crore, during which time it generated net loss of Rs 78.15 crore. The firm has clocked a net loss of Rs 2,126 crore over the last five years.

  • Tata Sky targets south India during festive season

    Tata Sky targets south India during festive season

    MUMBAI: Last year, DTH operator Tata Sky ventured into the Malayalam market by getting Mohanlal on board as its brand ambassador. Now, it has targeted all the remaining three states in one go in its bid to expand in the south of India.

     

    The DTH operator has signed on Tollywood star Mahesh Babu to represent the brand in Andhra Pradesh and Telangana and Sudeep for Karnataka. It has refrained from signing one for Tamil Nadu but has refreshed its push with a new TVC campaign.

     

    ‘Better kante best’ is the tagline being used in Telugu to proclaim its 23 Telugu channels along with knowledge, English and Hindi news channels in the base pack. Babu will propagate this tag line through his TVCs.

     

    The ad campaign featuring Sudeep is built on the premise that people have gotten used to adjusting to things in life but with Tata Sky’s offerings, there is no need to compromise while choosing its STB. Sudeep will enhance this ‘no compromise’ theme in his TVCs.

     

    Kannada viewers will have 14 local channels along with knowledge and English news channels in the base pack.

     

    For Tamil Nadu customers, an advertising campaign will be activated across TV, print, outdoor and online media by conveying the message to Tamil customers who make purchases after careful evaluation that Tata Sky will be their preferred choice due to its quality. With packs starting at Rs 180, new connections will get the Tamil language pack free along with the base pack.

     

    The TVC campaign states ‘Ovvoru vishaiyathaiyum alasi aranju mudivu panravunga, set top box-inu varumbodhu kandippa Tata Sky-dhan choose pannuvanga!” (Those who decide everything after careful evaluation, choose a Tata Sky set top box).

     

    Customers of the southern states can avail an offer of an additional regional pack free for one whole year.

     

    The customer case service has been strengthened with additional call centre support, on-ground manpower and trained personnel to deal with increasing enquiries during the upcoming festive season.

     

  • Dish TV gets shareholder assent to borrow up to Rs 3000 crore

    Dish TV gets shareholder assent to borrow up to Rs 3000 crore

    MUMBAI: Dish TV India, on 8 August, had called on its shareholders to participate in a postal ballot to decide a few key decisions which will help it rev up its business going forward. The company announced that majority of its stakeholders have approved the resolutions.

     

    They have authorised the board of directors (BOD) to borrow up to Rs 3000 crore over and above the company’s paid up share capital and free reserves. This was passed as a special resolution under Section 180{1) (c) of the Companies Act, 2013 and 98 per cent of the total voters were in favour.

     

    It also authorises the BOD to create a charge/mortgage on its assets that will aid the borrowings. This was passed as a special resolution under Section 180{1) (c) of the Companies Act, 2013 and 98 per cent of the total voters were in favour. Out of 87 crore, only 1.6 crore voters weren’t in agreement with this resolution.

     

    Additionally, the postal ballot result also allows the BOD to offer or invite for subscription of non-convertible debentures (NCD) on private placement basis up to Rs 500 crore. This move will allow the company to make offers within one year seeking subscription for secured and/or unsecured, redeemable NCDs in one or more series/tranches/currencies to persons such as FIIs, mutual funds, banks, body corporate, persons etc. For this resolution, 98 per cent of 87 crore voters were in conformity.

     

    Finally, the last resolution authorises the BOD for making investment/giving any loan or guarantee/providing security up to Rs 500 crore. The investments, guarantees and securities will bring about optimum utilisation of the company’s funds and achieve long term strategic and business objective. Of 87 crore voters, only 2 crore weren’t in agreement.

     

    The postal ballot took place between 8 August and 6 September. On 22 July 2014, BOD had approved the postal ballot notice and postal ballot form for seeking consent on important matters.

  • Going FTA suits most broadcasters and advertisers

    Going FTA suits most broadcasters and advertisers

    MUMBAI: With increasing number of channels in the country, much of the interior towns have found solace in having free-to-air (FTA) channels. Doordarshan’s own Direct to Home (DTH) service Freedish has found 12 million active subscribers in the interior parts of the country with its list of FTA channels.

     

    Discussing the FTA market were MCCS India CEO Ashok Venkatramani, TAM Media Research LV Krishnan, Zee Entertainment Enterprises chief content and creative officer Bharat Ranga, Reliance Broadcast Network Limited (RBNL) CEO Tarun Katial and RK Swamy Media group senior VP K Satyanarayana. The session was moderated by Chrome Data Analytics and Media Pankaj Krishna.

     

    Krishna started off by asking Satyanarayana if advertisers are monetising the platform to which he said that Freedish has very few satellite channels and it is not necessary to look at FTA channels particularly for media planning. However, he stated that research shows that Freedish is able to add 10 per cent incremental reach so it has more monetisation scope.

     

    Venkatramani heads three channels under the ABP brand name which hasn’t yet gone pay and in fact isn’t available on Freedish either. He said, “We haven’t gone pay because the ecosystem doesn’t allow us to do so. The price at which we sell channels to MSOs is not in our hands. Freedish is too expensive and cost per household is Rs 30.” FTA channels depend heavily on advertising revenue and according to Venkatramani, this is not sustainable and he doesn’t see any incremental reach happening in the news genre.

     

    Krishna questioned LV Krishnan on how TAM ensured fair representation from houses which were either metre dark or power dark. To which Krishnan said that the important metric is to see who the consumer is. “Is this consumer accepting FTA channels because he is economically unable to graduate to pay? What is the value of this customer for targeting advertising? And is it financially viable to create content especially for this industry?” he questioned. The positive points of this market, according to him, is that this audience doesn’t have any distraction and so time available for entertainment is higher than urban audiences. But the issue they face is frequent power cuts.

     

    Katial said that in its studies, RBNL has found that the northern market is less penetrated as compared to south or east but it needs a unique distribution for which Freedish fits perfectly. “Many advertisers will pay the delta for it whether it is FMCG or Telecom. Metros are fragmented while these markets have low penetration,” he said.

     

    Zee Anmol is Zee’s FTA channel that shows handpicked content from its channels. Ranga pointed out that a lot of marketwise and platform-wise research is done before deciding which content from its flagship channel Zee TV will work for this audience rather than just replicating the entire set of shows. He also feels that in future there will be three modes- FTA, pay and premium and soon Freedish will also offer pay channels. “Distribution will be far more competitive in the next 10 years. Currently, there isn’t much difference between FTA and Rs 200 for all channels. In future the gap will be large,” he said adding that he expects average revenue per user (ARPU) to rise up to Rs 1500 to Rs 2000.

     

    While geotargetted advertising is on the rise, Katial feels that is it more suitable for large MSOs and Freedish can’t do it. But the real winning situation will be when the ad cap regulation is resolved. “Today a radio station in Mumbai takes more ad rate than a national news channel,” he informed.

     

    Ranga said that when a new channel enters the market it can start off as FTA and then convert to pay, which is what Zee does. Krishnan highlighted that the audience doesn’t care about platform but about content. This was emphasised by Satyanarayana as well that the advertisers look at the audience and not the platform. FTA is not actually FTA, because the customer is paying money for the carrier’s bandwidth. In the future, advertising will be aligned either to content, such as in-branding or to the carrier.

     

    Katial shared the data that across Europe, there is the phenomenon of cord cutting at the rate of 5-10 per cent every month and every year and then going FTA.

     

    Krishnan shared data that according to their research, while five years ago 4.5 to 5 members of a home were watching at the same time, this has dropped to 3.8 today. However, the repeat gets about 1.5 members. “Broadcasters have started segmenting by ensuring repeats to cater to various age groups,” he informed.

     

    So while the FTA market has begun in India, it remains to be seen where it will finally head.