Category: DTH Operator

  • SEBI asks for clarification from Videocon d2h for its proposed Rs 700 crore IPO

    SEBI asks for clarification from Videocon d2h for its proposed Rs 700 crore IPO

    MUMBAI: Direct to home (DTH) operator Videocon d2h has been in the news for its proposed Rs 700 crore initial public offer (IPO) for long and now the Securities and Exchange Board of India (SEBI) has asked for clarifications from the merchant banker of the DTH operator.  

    While the last date on which communication by SEBI was issued or received was 2 January, the board, today, without disclosing the details said that the clarifications from lead manager (LM) are still awaited.  

     

    The observations on the draft offer document may be issued by the board within 30 days from “the date of receipt of satisfactory reply from the lead merchant bankers, where the board has sought any clarification or additional information from them,” reads SEBI notice.

    It was on 30 September that the board received the draft offer from Videocon d2h through its lead manager Axis Capital.

     

    As per several media reports, while the DTH company has proposed IPO estimates to raise Rs 700 crore, it is also considering to mop-up Rs 50 crore through a pre-IPO placement of its shares to institutional investors.

     

    “While the company has not disclosed the total number of shares to be sold in IPO, the pre-IPO placement could be of 50 lakh shares,” says a PTI report.

     

    It was in October when Videocon d2h filed for its IPO. The company had then said that it plans to spend a portion of the Net Proceeds of the issue towards acquisition of set-top boxes, outdoor units and accessories thereof from TEL, a Videocon Group entity.

     

    The company commenced DTH operations in July 2009 and has grown its subscriber base from 0.44 million gross subscribers as of 31 March 2010, to 11.21 million gross subscribers, as of 30 June 2014, which represents approximately 16.2 per cent of the total DTH subscriber base in India.

     

  • Silver Eagle to invest in Videocon d2h for at least one third stake

    Silver Eagle to invest in Videocon d2h for at least one third stake

    BENGALURU: Silver Eagle Acquisition Corp (Silver Eagle), founded by former Metro-Goldwyn-Mayer  (MGM) chairman and chief executive Harry Sloan and veteran television executive Jeff Sagansky, has announced that it will invest between $ 300 million to $375 million in Videocon d2h for a stake of between 33.5 per cent to 38.6 per cent. Sloan and Sagansky are expected to join the Videocon d2h board when the deal closes. Silver Eagle hopes to take Videocon d2h public in the US.

    In exchange for cash, Silver Eagle will receive new equity shares of Videocon d2h initially valued at no less than $303.7 million representing no less than 33.5 per cent of the equity capital of Videocon d2h.  The shares issued by Videocon will be represented by American Depositary Shares (ADSs) which will be distributed directly to Silver Eagle’s stockholders.

    The actual amount of cash to be contributed by Silver Eagle and the number of Videocon d2h shares represented by ADSs to be issued by Videocon d2h will depend, in large part, on the number of public shares which its stockholders elect to redeem in connection with the transaction.

    The current shareholders of Videocon d2h, who are all members of the Videocon Group, will also be entitled to be issued additional equity shares of Videocon d2h following the closing representing, in aggregate, 3.88 per cent of the post-closing issued share capital of Videocon d2h, subject to the achievement of certain trading price targets over a three year period after closing.

    The investment proceeds will be used for reducing debt and expanding operations in India that will undergo the third and fourth phases of cable television digitisation in India, offering large growth opportunities say industry sources.

    Sloan said, “We created Silver Eagle for the purpose of finding a fast-growing media opportunity which is taking full advantage of the digital revolution.  With almost 10 million digital subscribers, this well-managed company has passed the inflection point to become a leader in India’s explosive television growth.”

    Sagansky said, “Videocon’s DTH business is in what we believe to be the fastest growing segment of the media industry in India in part because of the government’s ongoing mandatory digitisation plan in addition to millions of Indian homes subscribing to pay TV for the first time.  Together there is an expected 33 million new Pay-TV subscribers over the next four years and we are pleased to become part of Videocon d2h’s dynamic growth story.”

     

    Videocon Group chairman Venugopal Dhoot said, “Our DTH service already offers the highest number of channels in each of our packages and we were the first company to launch HD channels in India.  We anticipate that the transaction with Silver Eagle will not only give us additional capital to continue development of our services, but also unparalleled expertise and experience.  We look forward to working closely with Harry and Jeff on expanding our market share and services.”

    Videocon d2h started in 2009 is a member of the global conglomerate Videocon Group, which owns interests in consumer electronics, oil and gas, power, retail and insurance, among others.  Videocon d2h has grown to a subscriber base of 1.18 crore or a market share of about 16.5 per cent of India’s direct-to-home market as of last September. It distributes more than 500 digital television channels.

    The deal, when it goes through, will put the valuation of Videocon d2h at around $ 1 billion plus ($ 100 crore).

    Other acquisitions by Sloan and Sagansky include the in-flight entertainment companies Row 44 and Advanced Inflight Alliance AG through Golden Acquisition Corp.

     

  • RC Venkateish’s top 5 predictions for 2015

    RC Venkateish’s top 5 predictions for 2015

    MUMBAI: The direct to home (DTH) industry is looking forward to an exciting year ahead. The sector, which saw some improved subscriber numbers and Average Revenue Per User (ARPU), is hoping to improve it further this year, while continuing to add more innovative services to its kitty.

    According to The DTH Operators Association president and Dish TV CEO RC Venkateish, the overall additions in subscribers, for all the DTH players in the year 2014, were higher in magnitude of 25-30 per cent than 2013.

    While the industry faced some challenges in the previous year, with regards to high taxation and DTH licence fee issue, it hopes to have some clarity on it in 2015.

    The year 2014 saw some positive growth in Dish TV, as it regained its share leadership for about last three to four quarters. The DTH operator also launched a significant and tactical product in Zing which has helped it to capitalise in the phase III and IV areas.

    Indiantelevision.com asks Venkateish to list down his top five predictions for the year 2015:

    •    2015 will be an interesting year. It starts off with the ICC Cricket World Cup, which is a very high profile event. This will give a lot of momentum and boost to all the DTH operators, who could also gain traction in the phase III and IV markets. This is also being supported by developments like the new channel launches and talks of rational regulations coming in to keep the supply prices of high definition (HD) under control, so that’s one reliever.

     

    •    The year will also see a few operators showcasing some new technologies like 4K, though it’s still very far away.

     

    •    One might also see the launch of online consumption media. This trend has started picking up, but currently is at a nascent stage.

     

    •    For Dish TV, we will continue to strengthen the share leadership in all the segments. We will expand Zing to other geographies during the course of the year. We will push new technologies and there will be a couple of new products which will be launched around these new technologies.

     

    •    Overall, we go in to the New Year on a very positive note, and with the kind of plans we have, we hope we can sustain the kind of growth we gained in 2014.

     

  • Tata Sky deploys speech recognition technology to improve customer experience

    Tata Sky deploys speech recognition technology to improve customer experience

    MUMBAI: Direct to home (DTH) operator Tata Sky will enter in the New Year, with the promise to service its customers better. And in keeping with that, the operator has partnered with Nuance Communications for its speech recognition technology which will be deployed in all Tata Sky contact centres.

    With this technology, customers calling into the contact centre can speak naturally, in English, Hindi and 10 additional Indian languages, to resolve their questions or be routed to the appropriate customer service representative.

     Tata Sky has a widespread network, providing over 270+ channels and interactive services Pan India. Previously, customers calling into the contact centre would have to navigate through lengthy menu prompts to be routed to the appropriate agent to handle their question, causing unnecessarily long call times. Tata Sky turned to Nuance to implement speech recognition technology into their Interactive Voice Response (IVR) system so that callers could simply state the reason for their call. A popular service provided by Tata Sky is allowing customers to simply say the name of a movie and the desired time for viewing in order to watch a Showcase movie. This process is  now  completely automated and saves customers from having to wait to speak to an agent to order a Showcase movie, reducing unnecessary call transfers and allowing agents to answer more complex queries.

    Tata Sky CEO & managing director Harit Nagpal said, “We wanted to provide our customers with a convenient experience that provided them with the service they desired quickly and eliminated the need to wait for an agent. We looked to Nuance’s speech and language solutions because of Nuance’s ability to service our customers in English, Hindi and 10 additional Indian languages as well as the robustness of the solution in terms of handling calls quickly and efficiently. Nuance’s professional services helped us to build a solution that integrated well with our current system and mapped well with our business processes. This deployment has successfully impacted the customer experience at Tata Sky.”

    “Tata Sky’s IVR speech implementation has given them a real advantage when it comes to servicing their customers, setting them apart from the competition,” said Nuance general manager, India & ASEAN Sunny Rao.

    “Speech recognition allows customers to have an experience that exceeds expectations. Customers can now receive service how and when they want, by choosing their preferred language and speaking conversationally,” concluded Rao.

     

  • Dish TV collaborates with Concentrix Corporation to enhance business services

    Dish TV collaborates with Concentrix Corporation to enhance business services

    MUMBAI: Direct to home (DTH) operator Dish TV with its 12.1 million net subscribers has collaborated with Concentrix Corporation, a global leader in high-value business services to further enhance its business services for its premium customers. This is another positive move by the DTH player in providing services of global standards.

    Innovation has always been synonymous to Dish TV. Being the pioneers in DTH services in India, Dish TV has always been ahead in providing unequaled services in customer relations, movie on demand, video on demand, account balance card, DishOnline amongst several others, in addition to being the largest provider of HD channels. This collaboration will bring together Dish TV’s innovative offerings and revolutionary features with the world class customer engagement expertise of Concentrix. The choice to partner with Concentrix Corporation comes as a result of explosive growth in the Dish TV client base, and recognition of the high volume of customers who desire HD channels and require a higher level of service.

    Dish TV chief operating officer Salil Kapoor said, “Concentrix offers deep domain expertise, innovative technologies and a holistic approach to customer engagement that is fully in line with Dish TV’s driving purpose to provide “Service with a Passion”. This is an ultimate move made towards ensuring customer engagement and satisfaction.”

    Concentrix general manager – India domestic Anuj Kumar added, “We are thrilled to partner with Asia’s largest DTH Company in delivering a premium customer experience to Dish TV subscribers. Through our customer engagement services, technology, analytics and more, our aim is to add value to every customer interaction.”

    This recent procurement of a five-year deal with Concentrix Corporation on the part of Dish cements the initial step toward customer life cycle management and a strengthened presence in the globalized Indian market. Dish TV has high expectations for the delivery of premium customer service experience, service differentiation and improved retention. The strong references and demonstrated track record of delivering high quality results on the part of Concentrix contribute to a powerful and promising partnership.

     

  • Tata Sky and UNICEF join hands to promote ‘Child-Friendly Schools and Systems’

    Tata Sky and UNICEF join hands to promote ‘Child-Friendly Schools and Systems’

    MUMBAI: Tata Sky, the leading Direct-to-home service provider in the country and UNICEF today announced their joint initiative to promote quality learning in a protective environment using the ‘Child-Friendly Schools and Systems’ (CFSS) package.

    Supporting the UNICEF cause, Tata Sky will offer its platform to raise funds from subscribers facilitating the CFSS package. Tata Sky subscribers would be able to donate either Rs. 20/- or Rs. 50/- per recharge by simply giving a missed call on the two numbers (090154 90154 and 09015690156 respectively) allotted specifically for this cause.
     
    With the launch of this three month long initiative, Tata Sky reinforced its philosophy, of focusing on creating a platform for children’s educational and holistic development. For Tata Sky, supporting UNICEF’s program on improving the quality of learning in a protective environment is another step in that direction.
     
    “This initiative is an enabler as it leverages the wide outreach of Tata Sky in remote parts of the country and raises mass awareness on the need for quality education and inclusive learning. It is an opportunity to engage with the growing middle class in India – the majority of Tata Sky’s clientele – to contribute in creating a joyful and conducive school environment for children,” said Louis Georges Arsenault, Representative, UNICEF India.
     
    UNICEF India Celebrity Advocate, Kareena Kapoor Khan will support the communication campaign for the initiative which includes promotional films, mailers, and social media and advocates that every child should have the right to quality education.  
     
    Launching the partnership, Kareena Kapoor said, “I recently visited quite a few schools with UNICEF to see child-friendly schools and to meet some of the girls and boys that are benefitting from these programmes. I was inspired to see spaces which are child-friendly. These are places where children are full of joy when they interact with teachers, where children feel safe and secure and where interactive and creative tools are used to ensure that children are happy and learning.”
     
    She added, “Kisi aur ka sapna apnake dekho, achcha lagta hai!” (Own someone else’s dream, it feels good).

     

  • Dish TV adds MTV Indies HD

    Dish TV adds MTV Indies HD

    MUMBAI: Dish TV has added MTV Indies HD to its growing list of HD channels. It will be available on channel number 87 and takes the total tally of HD channels of the DTH operator to 37.

     

    Speaking on the development, Dish TV India COO Salil Kapoor said, “Being a pioneer and market leader, Dish TV has always stood up to its promise of providing maximum entertainment. Latest trends suggest that people are watching HD channels, keeping that demand we are delighted to add MTV Indies HD and will continue to adding what consumer wants and provide the source of rich infotainment to audiences in largest DTH platform.”

     

    Speaking on the addition of the channel, IndiaCast UTV Media Distribution COO Gaurav Gandhi said, “With the launch of MTV Indies SD and HD on the platform, we have further strengthened our partnership with Dish TV and as a network, we remain committed to deliver high quality entertainment and news services to our viewers across the country – a vision that is shared with Dish TV. With the channel now available on Dish TV, more viewers across India would have access to the engaging content which the channel has to offer.”

     

    MTV Indies HD targeted mostly at the vibrant youth showcases a variety of content, such as insights into iconic album art, a look at what happens backstage at major concerts, graffiti art etc and was launched early this year.

     

    MTV Indies HD focuses on alternative music, film, art, street culture and fashion. 

  • CAG hauls up DoS on DTH satellite capacity management

    CAG hauls up DoS on DTH satellite capacity management

    MUMBAI: The Comptroller and Auditor General (CAG) of India has laid its report ‘management of satellite capacity for DTH service by Department of Space’ on the table of  Parliament. And the report has severely criticised the entire process of satellite capacity management right from planning of satellite capacity, to allocation and leasing of transponders.

     

    The CAG audit was to evaluate whether planning and realisation of satellite capacity for DTH service was done with a view to give economic, efficient and effective service, whether allocation of satellite space was transparent, fair and equitable and whether transponder lease agreements safeguarded the financial interest of the government.

     

    Failures of DoS

     

    The DoS has been lagging in its launch of satellites leading to losses of revenue as well as trust. Out of the nine satellites with 218 Ku band transponders, planned during the 11th five year plan, only three were realised with 48 transponders. This was only 22 per cent of the target.

    The audit report states that despite having sufficient funds, DoS did not consider procured launches for its ready satellites or acquire satellites in orbit and position it under the orbital slot coordinated by India. Technical problems with transponders and satellites committed for DTH also hampered the DoS and hence it was forced to use these capacities as a replacement for satellites being decommissioned.  Because it could not  fulfill the needs of the DTH operators, they migrated to foreign satellite systems. Of the 76 transponders which DTH operators were using only 19 of these were on Indian satellites in July 2013. That number fell to seven when, in July 2013, Tata Sky surrendered its 12 transponders and migrated to a foreign satellite. The DTH service providers later did not prefer to return to INSAT due to trust deficit. Crowding of foreign satellites would affect the INSAT system and result in non availability of the strategically important slots for India. This clearly has lead to  loss of opportunities for revenue generation and strategic interests.

     

    GSAT8 which was initially intended for DTH use ended up being allocated for non DTH use after a three year delay.  GSAT9 and GSAT15 were not launched citing non availability of launch vehicle GSLV. The audit saw that two other satellites were launched through procured launches. Rs 250 crore and Rs 345.36 crore were spent for launching GSAT 8 and GSAT 10.

     

    CAG also stated that the prices of transponders from foreign satellites were increased by 5 to 33 per cent over one to six year period, while INSAT users paid the same charge for over six to 10 years. When the DoS did decide to raise prices by 15 per cent, it was never carried out.

     

    The report gives the following recommendations:

    1.    DoS and ICC may frame a transparent policy for allocation of satellite capacity for DTH services and all future satellite capacity allocations may be made based on the same.

    2.    DOS may consider creating Ku band satellite capacity for DTH services commensurate with the demand in the sector and requirement for national and strategic applications.

    3.    DoS may clearly define short term and long term strategy for allocation of Ku band satellite capacity to DTH service providers on domestic and foreign satellites to ensure continuity to the existing users as well as to bring those DTH service providers using foreign satellites back to INSAT/GSAT system.

    4.    DOS may incorporate price revision clause in long term transponder lease agreements and revise the transponder prices in time to avoid extending undue benefit to the service providers.

    The CAAG report has also stated that the DoS also botched up on the INSAT coordination committee (ICC), which was set up to allocate satellite capacity. The ICC went into cold storage after June 2004, and was revived only in May 2011. In the seven years in between, the DoS directly allocated satellite capacity to DTH providers, which was not as per Satcom policy. The procedure for allocation of satellite transponders was not framed by the ICC; DoS thus committed capacity to operators without an ICC approved procedure. Even the Ministry of information and broadcasting which is responsible for broadcasting in India and is a member of the ICC was kept out of the decision making process as the ICC never met for seven years.

     

    Then DoS gave precedence to Tata Sky – though it was fifth in queue – and allotted capacity to it on INSAT 4A over Doordarshan, CAG has stated in its report. DoS said that DD had been given space on NSS-6 prior to allocation of INSAT 4A to Tata Sky and the state broadcaster could migrate only  after the end of its contract period. But it did not state if it first made the offer for INSAT 4A capacity to DD, which the latter turned down. This is significant in the context that DoS granted exclusive rights to Tata Sky.

    Tata Sky’s transponders on INSAT 4A were functioning with reduced power and it voiced concerns about the health of the satellite and urged the government to launch GSAT 10 to avoid adverse impact on its business.

    GSAT10 was launched only in 2012 and in 2013, Tata Sky declined to shift satellites citing that this won’t give it the additional space it now needed and moved on to its MPEG-4 conversion technique.

    Tata Sky had been committed exclusive first right of refusal by DoS for using Ku band transponders, which was not done with other DTH providers, the CAG has stated. “This created a difficult situation for DoS in allocating its Ku band transponders in the slot to any other DTH service provider or usage. Consequently, DoS did not allocate Ku band transponders of GSAT 10 to any other user fearing litigation from Tata Sky,” reads the report. It also adds that this location was “advantageous to Tata Sky, since the communication satellites occupying this slot could uniformly access the length and breadth of the country”.

    Thereby, the 12 Ku band transponders remained idle, which could have ideally generated more than Rs 82.80 crore a year. While DoS stated that GSAT 10 was just spare capacity the CAG says it does not accept this answer. “Spare capacity of Ku band on GSAT 10 was not a planned option, but a fall back option since Tata Sky was given exclusive first right of refusal on INSAT 4A. Pending Tata Sky’s decision, the 12 transponders could not be utilised otherwise, with the implied pecuniary loss to the public exchequer. Audit further observed that allocation of satellite capacity being the responsibility of ICC, the decision to keep satellite capacity as spare was taken without the specific approval of ICC,” it states.

    When the audit pointed the preferential allocation to DoS, the latter held a meeting with the DTH operator which agreed to relinquish its right. However, no formal amendment was effected as of March 2014. “The fact, however, remained that DoS did not give exclusive right of first refusal to any other DTH service provider, indicating that DOS gave a preferential treatment to Tata Sky over other DTH service providers,
    ” states the report.

    The following are mentioned as the special terms and conditions of the agreement with Tata Sky:

    – Commitment for satellite capacity was open ended, with provision for additional transponder capacity whereas in other agreements the satellite capacity was committed for the period of lease only.

    -Credits were provided in the case of interruption in service for more than 30 minutes to 24 hours at slab rates, whereas in the other agreements the credits were provided for interruption of more than one hour on proportionate basis.

    -There was a provision for inspection of customer’s earth station by DoS at the request of Tata Sky, where as this facility was not extended to the other DTH service providers.

    -Tata Sky was allowed to assign any of its rights or delegate any of its obligations to its affiliates upon reasonable prior written notice to DoS, whereas this was not extended to the other DTH service providers.

    -Chairman of Tata group was one of the non-functional directors in the board of directors of Antrix. Although there might be no direct impact on the decision making process within Antrix, allocation of Ku band transponders of INSAT 4A on exclusive basis to Tata Sky does raise the question of conflict of interest.

     

    Tata Sky MD & CEO Harit Nagpal sent out a response to indiantelevision.com on the CAG report.  Said he: “While the SATCOM policy allowed DTH platforms, both Indian and foreign satellites, it stated that proposals envisaging use of Indian satellites would receive preferential treatment. Tata Sky is  the only Platform that stayed with DOS, while others migrated to foreign satellites.  While we continue to wait for allocation of incremental capacity, we have invested over Rs 500 Cr to migrate to new compression standards to ensure carriage of channels for our customers, despite a shortage of transponders.”

    DoS agreed to lease 6.25 transponder units in INSAT 4B satellite at Rs 4.75 crore per transponder. However, the report found that DoS actually charged Sun Direct only for six transponders leading to a loss of Rs 46.92 lakh. It also allowed a bonus free access for 1.5 months after the permitted three months, leading to a loss of Rs 3.56 crore.

    In the case of Prasar Bharati, the DoS allocated an additional transponder to PB but did not enter into a firm agreement or MoU. PB then informed that due to this, it did not use the added space, thus leading to a loss of Rs 5.9 crore for lease, that wasn’t collected by DoS.

     

    Click here for the full report

  • Tata Sky gets ID in its basic pack

    Tata Sky gets ID in its basic pack

    MUMBAI: Even though many niche channels fear that people don’t consume them as they don’t fall into the base pack offered by the platform operators, the newly-launched ID-Investigation Discovery from Discovery Network’s stable has now hopped onto the basic pack of direct to home (DTH) operator Tata Sky on channel number 135.

     

    The channel was launched about three months ago and currently reaches about 30 million houses. ID is also available on Dish TV, Airtel Digital TV, Videocon d2h, Siti Cable, Hathway, Den Networks, GTPL, InDigital and Digi Cable.

     

    The channel provides shows on crime and investigation that are dubbed in Hindi. Speaking on this development, Discovery Networks APAC EVP and GM South Asia and South East Asia Rahul Johri said, “ID has been recognised for its distinct appeal, refreshing programming and unique positioning. We are delighted to have Tata Sky as our distribution partner and its viewers can enjoy the best investigative programmes in Hindi in the comfort of their homes.”

     

    Series that will air on ID include Disappeared, Who the (Bleep) Did I Marry?, I was Murdered, Evil,I, I Married a Mobster, Blood Relatives etc.

  • Reliance Digital TV partners with The Vedic Maths Forum of India

    Reliance Digital TV partners with The Vedic Maths Forum of India

    MUMBAI: Reliance Digital TV has partnered with The Vedic Maths Forum of India to start up a Maths channel on its DTH platform. The World of Vedic Maths will be available on channel number 559 at Rs 112 on pay per subscription basis for five weeks.

    16 hours of content will be provided across five weeks, covering 35 topics. The shows are packed on a module basis and will be telecast every week. Said Reliance DTH business head Ashutosh Srivastava, “We are happy to provide our subscribers with the best of mathematics education through our association with The Vedic Maths Forum of India. We are confident that this partnership will enable our viewers to be part of a meaningful and fun learning experience of mathematics.”

    The Vedic Maths Forum founder president Gaurav Tekriwal said, “I am joyous to be able to reach out and share these concepts with the country’s students, teachers and parents in association with Reliance Big TV. This program will enable thousands of students to better their maths skills even in this age of calculators and computers. Instead of making kids love the math they hate, why can’t we make math something they love to learn?”