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55% marketers make better decisions with machine learning: iProspect report

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MUMBAI: Digital agency iProspect has released its third annual Future Focus whitepaper geared to examine how machines and technology are impacting marketing and advertising in the year ahead. The paper takes a look at how brands can make the most of machines in 2018, from facilitating seamless consumer experiences to delivering greater efficiencies.

iProspect interviewed 250 of its global clients, including FTSE 100 and Fortune 500 companies, and used real-time feedback to outline key insights and priorities necessary for businesses to thrive in our fast-moving, high expectation digital economy.

Feedback shows that the transformative impact of voice, artificial intelligence (AI) and machine learning (ML) is being felt across the entire business landscape with 55 per cent of marketers surveyed agreeing that ML will allow them to make better decisions in 2018. 56 per cent of the marketers surveyed highlighted effective management of large data sets to deliver personalisation and relevant one-to-one experience as their main priority in 2018.

The 2018 Future Focus whitepaper discusses some new machine rules. Brands enhanced customer experience by closing the gap between consumer expectation and brand reality. While 2017 was about understanding how best to connect data to understand consumers better, 2018 will be the year where marketers put consumers firmly at the centre of communications.

The concept of ‘consumer moments’ will become widespread in 2018, encouraging marketers to seek out data signals that help them understand not just who their customers really are, but what are the moments that matter most as those consumers interact with brands at different stages of the purchase journey.

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Digital assistants have become the new gatekeepers and are set to fundamentally change the relationship between brands and consumers. According to market intelligence company Tractica, more than 700 million people use some form of digital assistant today, be it Siri on their mobile phone, or Amazon’s Alexa via a home device. With word error rate now at parity with humans, digital assistants can understand us better than ever, and usage of assistants is expected to soar to almost two billion by 2021. Within the next five years, most of the developed world will be using a digital assistant in one form or another to automate and manage many aspects of their daily lives.

And it’s not just millennials who are early adopters of this technology. Forrester estimates that while 66 per cent of 18-24 year olds are using digital assistants, almost 40 per cent of the 70+ age group are also engaged. For marketers, this represents a new challenge in 2018 and beyond on learning how to market not to the consumer, but to the machine.

AI & ML have transformed marketing and it is time for brands to get ahead of the intelligence curve. Simply put, AI aims to emulate human cognitive capabilities through artificial systems. One of the specialities of AI is machine learning, which enables computers to solve a problem by themselves, learning through examples, rather than being programmed especially to solve a distinct problem. If AI and ML capabilities are sought-after by tech companies, it’s because those companies understand the benefits for customer experience (eg., personalised recommendations on Netflix), security (eg., fraud detection on Paypal transactions), or product development (eg., autonomous cars for Uber).

In 2018, we can expect mainstream brands to truly start testing the potential of AI and ML in advertising, taking marketing efforts to the next level. ML has the power to improve efficiency, help scale personalisation, and predict consumer behaviour with greater accuracy. As a result, 2018 will bring greater investment and experimentation in this area.

VR will take commerce to new horizons and the distance between inspiration and conversion is now smaller than ever. Global e-commerce sales reached nearly $1.9 trillion in 2016, and are forecasted to grow to $3.9 trillion in 2020. As consumers expect to be able to buy everything, everywhere and at any time, this staggering growth will be increasingly supported by ecosystems which weren’t designed to be transaction first, but are now developing commerce features.

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There will be a rise of Amazon, the ‘everything store’. There can be little doubt that 2017 was a significant year for Amazon, as its seemingly irresistible expansion broke new ground across some of the biggest categories in the world. Amazon’s enormous capital power and evident knack for winning in any division it turns its attention to means it truly is becoming the oft-quoted ‘everything store’, apparently achieving the impossible — major, simultaneous expansion without sacrifice of either product or profit.

Yet the company remains highly secretive, rarely announcing its intent or offering strategic insight. This means that as Amazon claims not only more net shoppers, but also creates new shopper behaviours, the onus is on today’s marketers to be proactive, rather than reactive, in developing their understanding of it. The good news is that there’s no more opportune time to learn than now. As Amazon finally turns its attention to the long dormant opportunity in ads by outlining plans for it to become a major income stream, marketers should seize the opportunity to get in at ground zero and start including it on media plans today.

iProspect global chief strategy officer Shenda Loughnane says, “Advances in ML will allow for greater effectiveness and efficiency in marketing communications, freeing both marketers and agencies to focus on adding strategic value. Brands will need to understand how to balance the human versus machine elements of their business in order to leverage the full value of both.”

iProspect India CEO Rubeena Singh adds, “In an increasingly complex digital economy, ML is set to play a pivotal role in our ecosystem. In India, we are already feeling these forces of change are driving better data understanding, enabling personalised conversation at scale and delivering greater efficiencies. We are at an inflection point where brands need to learn how to marry human capital and machines in order to succeed in the transformation that lies ahead.”

Advances in ML will allow for greater effectiveness and efficiency in marketing communications, allowing both marketers and agencies to focus on adding strategic value, whilst allowing machines to take on more of the more complex administrative tasks associated with digital optimisation.

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Netflix India names Rekha Rane director of films and series marketing

Streaming giant bets on a seasoned marketer who helped build Amazon and Netflix into household names

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MUMBAI: Netflix has put a proven brand builder at the helm of its films and series marketing in India, naming Rekha Rane as director in a move that signals sharper focus on audience growth and cultural cut-through in one of its most hotly contested markets.

Rane steps into the role after seven years at Netflix, where she has quietly shaped how the platform sells stories to India. Her latest promotion, effective February 2026, crowns a run that spans brand, slate and product marketing across originals, licensed content and new verticals such as games.

A strategic marketing and communications professional with roughly 15 years’ experience, Rane has spent much of her career building technology-led consumer businesses and new categories, notably e-commerce and subscription video on demand. She was part of the early push that introduced Amazon.in, Prime Video and Netflix to Indian homes, then helped turn them into everyday brands.

At Netflix, she most recently served as head of brand and slate marketing for India from March 2024 to February 2026, leading teams across media and marketing for global and local content portfolios. Before that, as manager for original films and series marketing, she led IP creation and go-to-market strategy for titles including Guns and Gulaabs, Kaala Paani, The Railway Men* and The Great Indian Kapil Show, spanning both binge and weekly-release formats.

Her earlier Netflix roles covered product discovery and promotion in India and integrated campaign strategy to drive conversations around the content slate, product awareness and brand-equity metrics.

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Before Netflix, Rane logged more than three years at Amazon in brand marketing roles in Bengaluru. There she handled national and regional campaigns for Amazon.in, worked on customer assistance programmes in growth geographies and contributed to the go-to-market strategy for the launch of Prime Video India.

Her career began well away from streaming. At Reliance Brands in Mumbai, she worked on retail marketing for Diesel and Superdry. A stint at Leo Burnett saw her work on primary research for P&G Tide, mapping Indian shoppers’ paths to purchase. Earlier still, at Orange in the United Kingdom, she rose from sales assistant to store manager, running a team and owning monthly P&L for a retail outlet.

The arc is telling. As global streamers fight for attention in a crowded Indian market, executives who understand both mass retail behaviour and digital habit-building are prized. Rane’s career sits at that intersection.

For Netflix, the bet is simple: in a market spoilt for choice, sharp marketing can still tilt the screen. And with Rane now leading the charge, the streamer is signalling it wants not just viewers, but fandom.

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Orient Beverages pops the fizz with steady Q3 gains and rising profits

Kolkata-based beverage maker reports stronger revenues and profits for December quarter.

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MUMBAI: A fizzy quarter with a steady aftertaste that’s how Orient Beverages Limited, the company that manufactures and distributes packaged drinking water under the brand name Bisleri closed the December 2025 period, as the Kolkata-based drinks maker reported improved revenues and a healthy rise in profits, signalling operational stability in a competitive beverage market.

For the quarter ended December 31, 2025, Orient Beverages posted standalone revenue from operations of Rs 39.98 crore, up from Rs 36.42 crore in the previous quarter and Rs 33.53 crore in the same quarter last year. Total income for the quarter stood at Rs 42.24 crore, reflecting consistent demand and stable pricing across its beverage portfolio.

Profit before tax for the quarter came in at Rs 3.47 crore, a sharp improvement from Rs 1.31 crore in the September quarter and Rs 0.39 crore a year ago. After accounting for tax expenses of Rs 0.79 crore, the company reported a net profit of Rs 2.68 crore, nearly three times the Rs 0.99 crore recorded in the preceding quarter.

On a nine-month basis, the momentum remained intact. Revenue from operations for the period ended December 31, 2025 rose to Rs 117.66 crore, compared with Rs 106.95 crore in the corresponding period last year. Net profit for the nine months climbed to Rs 5.51 crore, more than double the Rs 2.18 crore reported in the same period of the previous financial year.

The consolidated numbers told a similar story. For the December quarter, consolidated revenue from operations stood at Rs 45.06 crore, while profit after tax came in at Rs 2.06 crore. For the nine-month period, consolidated revenue touched Rs 133.57 crore, with net profit of Rs 4.49 crore, underscoring the group’s improving profitability trajectory.

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Operating expenses remained largely controlled, with cost of materials, employee benefits and other expenses broadly aligned with revenue growth. The company continued to operate within a single reportable segment beverages simplifying its cost structure and reporting framework.

The unaudited financial results were reviewed by the Audit Committee and approved by the Board of Directors at its meeting held on 7 February 2026. Statutory auditors carried out a limited review and reported no material misstatements in the results.

In a market where margins are often squeezed by input costs and competition, Orient Beverages’ latest numbers suggest the company has found a reliable rhythm not explosive, but steady enough to keep the fizz alive.

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Washington Post CEO exits abruptly after newsroom cuts spark backlash

Leadership change follows layoffs, protests and a bruising battle over trust.

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MUMBAI: When the presses are rolling but patience runs out, even the editor’s chair isn’t safe. The Washington Post announced on Saturday that its chief executive and publisher Will Lewis is stepping down with immediate effect, bringing a sudden end to a turbulent two-year tenure marked by financial strain, newsroom unrest and public backlash.

Lewis’s exit comes just days after the Bezos-owned newspaper announced sweeping job cuts that triggered protests outside its Washington headquarters and a wave of anger from readers and staff. While newspapers across the US are grappling with shrinking revenues and digital disruption, Lewis’s leadership had increasingly come under fire for how those pressures were handled.

The Post confirmed that Jeff D’Onofrio, a former Tumblr CEO who joined the organisation last year as chief financial officer, has taken over as CEO and publisher, effective immediately. In an email to staff, later shared by reporters on social media, Lewis said it was “the right time for me to step aside.”

The leadership change follows the announcement of large-scale redundancies earlier this week. While the Post did not officially confirm numbers, The New York Times reported that around 300 of the paper’s roughly 800 journalists were laid off. Entire teams were dismantled, including the Post’s Middle East bureau and its Kyiv-based correspondent covering the war in Ukraine.

Sports, graphics and local reporting were sharply reduced, and the paper’s daily podcast, Post Reports, was suspended. On Thursday, hundreds of journalists and supporters gathered outside the Post’s downtown office in protest, calling the cuts a blow to public-interest journalism.

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Former executive editor Marty Baron described the moment as “among the darkest days in the history of one of the world’s greatest news organisations.”

Lewis defended his record in his farewell note, saying “difficult decisions” were taken to secure the paper’s long-term future and protect its ability to publish “high-quality nonpartisan news”. But his tenure coincided with growing scrutiny of editorial independence at the Post.

Owner Jeff Bezos faced criticism for reining in the paper’s traditionally liberal editorial page and blocking an endorsement of Democratic presidential candidate Kamala Harris ahead of the 2024 US election. The move was widely seen as breaking the long-standing firewall between ownership and editorial decision-making.

According to a Wall Street Journal report, around 250,000 digital subscribers cancelled their subscriptions after the paper declined to endorse Harris. The Post reportedly lost about $100 million in 2024 as advertising and subscription revenues slid.

While the wider newspaper industry continues to battle declining print advertising and the pull of social media, some national titles have stabilised. Rivals such as The Wall Street Journal and The New York Times have managed to build sustainable digital businesses, a turnaround that has so far eluded the Post despite its billionaire backing.

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As Jeff D’Onofrio steps into the role, the challenge is stark, restore confidence inside the newsroom, win back readers who walked away, and prove that one of America’s most storied newspapers can still find its footing in a brutally competitive media landscape.

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