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Dealing with the slowdown: Madison Media’s recommendations

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MUMBAI: How do marketers deal with the inexplicable slowdown the Indian market is going through? Run for cover? Hide behind a door? Well, Madison Media has come out with some 10 recommendations for marketers to deal with the slowdown which it has put out in a playbook, it released earlier this month.

Temper expectations from rural market: Nielsen figures show the brakes have been felt less on the urban market with it showing a growth of eight per cent in Q3 2019 as against five per cent for the rural areas. InQ3 2018, rural had clocked 20 per cent growth as against 14 per cent for urban. Hence, marketers need to focus their energies on urban India until farm incomes rise and rural gets back into higher gear.

Pick your markets: Much like the current politics, the growth in consumption will not be secular across the country. As per a Bain and Company’s report, consumption will be led by 10 “breakthrough” states — Kerala, Karnataka, Andhra Pradesh, Telangana, Tamil Nadu, Delhi, Haryana, Punjab, Maharashtra, and Gujarat. Therefore, marketers will have to repolarise their traditional market prioritisation methodology. Focus on TV investments should be on regional languages channels rather than Hindi GECs.     

Go for premiumisation: Industry estimates indicate that India will be an economy led by the middle class by 2030. The middle class will be driving 75 per cent of the consumer spending, plus 10 years from now. Therefore, premiumisation and category addition can drive a significant share of incremental spent on categories including F&B, dining out, personal care, and cellphones, etc. 

Focus on modern trade and e-commerce: The Indian heartland is embracing modern trade with open arms. As per property management company, JLL, 50-60 per cent of the new modern trade outlets are coming up in tier II and tier Ill cities. Brands and marketers should also drive the wave by shifting substantial trade promotion monies to e-commerce portals and managing categories with modern trade. 

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Invest in brand love: During slowdown, brands have a temptation of running promotions rather than building the "Brand Love”, which can prove to be a fatal exercise. A study conducted by the Institute of Practitioners in Advertising [IPA] suggests that emotional campaigns work nearly twice as hard as rational campaigns. It would be wise to synchronise and invest in "bottom funnel" campaign probably using digital media. Such an approach will ensure Share of Mind is translated to Share of Market.

Manage brand portfolio: To maximise the ROI, marketers should devise and adopt a brand portfolio management approach. Brand portfolio management is all about developing and maximizing halos (cross brand elasticity). Rigorous analytics can help to identify the donors and recipients of "Halos" and thus develop a portfolio strategy that adds to the marketing ROI.  

Do not under-invest: As widely known, advertising has an ‘S-shaped’ response graph on a plane. If marketers invest below the threshold point– determined by brand size, category, and advertising copy, the entire advertising budget gets wasted. Hence, it is very important to invest in analytics to identify the threshold point and plan advertising spends accordingly. And if a brand is unable to invest at threshold levels, it would be a better strategy to remain silent and mount a BTL campaign. Thus, a proportional slashing of budgets in the wake of slowdown induced budget cuts is not recommended.

Play ESOV game: It is very common for marketers to slash advertising budgets during slowdown but data suggests that the opposite should be done. Excess SOV (ESOV = SOV – SOM) metric developed by Neilsen indicates that ESOV had a definitive correlation with share growth. On average, a 10 point difference between SOV and SOM led to 0.5 per cent of extra market share growth. However, ESOV was found to be working harder for brands with greater emotional appeal and those who had a higher share of market. For every brand, analytics can help calculate the required Excess SOV for the target market share gain. Downturn is the best time to mount a share gain exercise with ESOV as category heat is expected to be moderate. 

Milk Existing Assets: To maximise Rol of marketing monies, advertisers could resist the need to change creative assets and instead find ways to extract more out of existing assets. It is only a promotion led campaign that has definitive shelflife. Millward Brown had conducted a global study and articulated that true "wear out" of a TV ad is rare, and many TV ads could have a longer useful life than advertisers realise.

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TV and Digital to be go-to media: Recent study by Accenture titled "Cross-channel advertising attribution report" has quantified the halo impact of TV on digital performance campaigns. Without TV, standalone ROI of digital campaigns comes down by 18 per cent. For a branding campaign, digital adds to the incremental reach of TV at higher frequency at a lower cost, thus increasing the campaign ROI. 

Digital Agencies

GUEST COLUMN: Deepankar Das on the feedback problem slowing creative teams

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BENGALURU: For years, creative teams have learned to live with ambiguity. Vague comments, last-minute changes, feedback that arrives without context, clarity, or conviction. It became part of the job – something teams worked around rather than getting it solved.

But as we head into 2026, that tolerance is wearing thin.

Creative work today moves faster, scales wider, and involves more stakeholders than before. Teams are producing more content across more formats, often with distributed collaborators and tighter timelines. In this environment, guesswork is no longer a harmless inconvenience. It’s a cost – to time, to budgets, and to creative mindspace.

The real problem isn’t feedback, it’s how it’s given

Most creative professionals you see today will tell you they’re not against feedback. In fact, they rely on it. Good feedback sharpens ideas, strengthens execution, and pushes work forward. The problem is ‘unclear’ feedback. When someone says “this doesn’t feel right” without context, they aren’t just revising – they’re basically decoding. They’re guessing what the problem might be, trying different directions, and burning time in the process. Multiply that by a few stakeholders and a few rounds, and suddenly days disappear.

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In 2026, when teams are expected to deliver faster without compromising quality, interpretation is a luxury most can’t afford.

Scale has changed rverything

Creative projects used to be smaller and simpler. A designer, a manager, maybe one client contact. Feedback loops were short, even if they weren’t perfect.

Today, the same project might involve internal marketing teams, agencies, freelancers, brand reviewers, and regional teams. Everyone has a say. Everyone leaves comments. And often, those comments don’t agree. More people reviewing work means alignment matters more than ever. Clear feedback isn’t just about being nice to creative teams, it’s about keeping projects moving when complexity increases.

Guesswork quietly wears teams down

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One of the less talked-about impacts of unclear feedback is what it does to people.

When feedback is vague or contradictory, creatives second-guess their decisions. They hesitate. They overwork. They keep extra time buffers “just in case.” Over time, confidence drops. Ownership fades. Work becomes safer, not stronger. Creative energy gets spent on managing uncertainty instead of pushing ideas forward. And in an industry already grappling with burnout, unclear feedback adds unnecessary mental load.

Actionable feedback is a shared skill

Clear feedback doesn’t mean controlling creative decisions or dictating every detail. It means being specific enough that someone knows what to do next.

Actionable feedback answers three basic questions:

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What exactly needs attention? 
Why does it matter? 
What outcome are we aiming for?
This applies whether you’re reviewing a video frame, a design layout, or a copy draft.  The clearer the feedback, the fewer follow-ups it creates. In 2026, teams that treat feedback as a skill and not an afterthought, will move faster with less friction.

Tools shape behaviour (whether we admit it or not)

The way feedback is delivered is often dictated by the tools teams use. Comments buried in long email threads, messages split across chat apps, or notes detached from the actual work all contribute to confusion.

When feedback lives outside the work, context often gets lost. When it’s disconnected from versions and timelines, decisions get questioned. When it’s scattered, accountability disappears. More teams are starting to realise that feedback problems aren’t just communication issues, they’re workflow issues. How work moves between people matters just as much as the work itself.

From Opinions To Alignment
One of the biggest shifts happening in creative teams is a move away from purely opinion-driven feedback. Instead of “I like this” or “I don’t,” teams are asking better questions:

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●       Does this meet the brief?

●       Does this solve the problem?

●       Does this align with the goal?

This change reduces unnecessary back-and-forth and helps feedback feel less personal and more productive. It also makes decisions easier to explain and defend. As creative work becomes more strategic, feedback has to support that shift.

2026 Is About Fewer Loops, Not Faster Loops

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There’s a misconception that speed means moving through feedback cycles faster. In reality, the most creative teams aren’t just accelerating loops, they’re reducing them. Clear, actionable feedback upfront leads to fewer revisions later. Clear approval stages prevent last-minute surprises. Clear decisions stop work from circling endlessly.

In 2026, efficiency won’t come from working harder or longer. It will come from designing workflows that respect creative time and attention.

Ending guesswork is a mindset change

Ultimately, ending creative guesswork isn’t just about better tools or processes. It’s about mindset. It’s about recognising that clarity is an act of respect – for the work, for the people doing it, for the time invested and for the mindspace used. It’s about moving from “figure it out” to “here’s what we’re aiming for.”

Creative teams that embrace this shift will find themselves not only delivering faster, but also enjoying the process more. And in an industry built on imagination, that might be the most valuable outcome of all.

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Kunal Wanvari steps up as senior brand and digital marketing manager at Franklin Templeton India

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MUMBAI: Franklin Templeton India has elevated Kunal Wanvari to senior brand and digital marketing manager, signalling a continued push towards data-driven brand building and digital-first engagement in a crowded asset management market.

Wanvari has spent nearly eight years with Franklin Templeton India, steadily rising through the marketing ranks. Prior to this role, he served as marketing manager and assistant marketing manager, working across brand strategy, content, digital media and campaign execution from the firm’s Mumbai office.

Before joining Franklin Templeton, Wanvari built his digital credentials at WATConsult, where he handled brand strategy and account leadership roles, and earlier at Kush Infosystems, focusing on SEO and performance marketing. His career began in sales and marketing roles, giving him a ground-up understanding of commercial storytelling.

A computer engineer by training with deep digital marketing expertise, Wanvari’s elevation reflects Franklin Templeton’s bet on hybrid marketers—equal parts brand, data and digital—as competition for investor attention intensifies.

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PSB Xchange appoints Ankush Aggarwal as CXO, Sahil Sikka as CBO and CFO

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MUMBAI: PSB Xchange, India’s digital marketplace for financial solutions and a flagship platform of Veefin Solutions Limited, has reinforced its leadership team with two senior appointments as it prepares for its next phase of growth.

Ankush Aggarwal has been named chief experience officer, bringing with him more than 20 years of experience across corporate banking and the SME ecosystem. In his new role, he will focus on shaping simple, seamless and results-oriented experiences for banks, corporates and ecosystem partners. Aggarwal has previously held leadership roles at Kotak Mahindra Bank, IndusInd Bank and SG Finserve, where he led initiatives across customer onboarding, credit processes, servicing operations and digital transformation.

Widely recognised for connecting technology, operations and business strategy, Aggarwal has consistently built scalable and compliant experience models. At PSB Xchange, his focus will be on strengthening platform thinking, governance and continuous improvement to enhance efficiency and customer outcomes.

Alongside him, Sahil Sikka joins PSB Xchange as chief business officer and chief financial officer. With over 15 years of experience in banking and financial services, Sikka has played a key role in building and scaling businesses. He was part of the founding leadership team at SG Finserve, where he helped create a listed NBFC, overseeing business strategy, capital planning, product development and governance. His work earned him the best CFO financial services award at the India CFO Awards 2024.

Earlier in his career, Sikka worked with HDFC Bank, Aditya Birla Finance and Kotak Mahindra Bank, driving growth across corporate banking and structured finance. In his dual role at PSB Xchange, he will focus on strengthening growth strategy, scaling operations sustainably and delivering long-term value through strong governance and collaboration.

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Commenting on the appointments, PSB Xchange and Veefin Solutions Limited CEO Sorabh Dhawan, said the additions reflect the platform’s ambitions as it expands its engagement with banks and financial institutions. He added that Aggarwal’s experience-led approach and Sikka’s strategic and financial expertise will be central to driving sustainable growth and value creation in the years ahead.

 

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