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GUEST COLUMN: In 2025, digital marketing accelerated, but human creativity powered impact
Dr. Vikas Katoch, Founder & CEO of Adomantra Digital India Pvt Ltd and a digital advertising specialist with over 14 years of experience, reflects on how 2025 reshaped digital marketing through AI-led innovation while reinforcing the importance of human creativity.
NEW DELHI: 2025 has been a very progressive year for the digital marketing industry. It has been a year, defined by technological leaps, growing consumer expectations, and reshaping of the way brands communicate with consumers. Artificial Intelligence has become a core driver of digital transformation this year, shaping the very idea of the future. It has evolved into an everyday partner- powering campaign design, enhancing content creation, optimizing performance, and deepening consumer engagement.
However, as much as technology has grown, 2025 has proven one thing- technology can accelerate marketing, but human touch and human thinking, creativity, intuition, and emotional intelligence cannot be replaced by machines.
Data driven optimization has been a game changer
Data driven optimizations have been one of the biggest game changers, where AI tools have processed massive datasets in seconds, uncovered patterns and predicted trends, long before the industry sensed it. It helped brands target consumers, using behavioural insights and micro-preferences to deliver hyper-personalised experiences, which further led to faster conversion rates.
For instance, if a male consumer frequently engaged with electronic products, his search ecosystem automatically recommended electronic products like phones, smartwatches, headphones, or even gaming accessories- highly increasing the purchase probability. Yet, despite these advances, human intelligence remains essential. It is people who interpret the insights, apply contextual judgment, ensure brand authenticity, and make strategic decisions that AI alone cannot.
Impact in smaller markets
AI-driven content and video strategies have transformed consumer outreach in smaller cities. Platforms like Facebook, Instagram, YouTube, and WhatsApp have become more crucial for digital marketing, with short-form videos and WhatsApp-led promotions penetrating deep into Tier 2 and Tier 3 markets in 2025. Nearly 70 per cent of small businesses have relied on WhatsApp for customer engagement, and AI helped them tailor content, automate replies, and personalize promotions at scale.
But even with all this automation, the most impactful campaigns have depended on human influence. Micro-influencers and local content creators remained the real connectors, bringing authenticity, cultural connect, and trust that AI cannot replicate. The presence became even more important, considering that almost 95 per cent of consumers in smaller cities preferred regional-language content, where human storytelling dramatically lifted conversion rates by 60–65 per cent.
The impact of Large Language Models
Nearly 75 per cent of the country’s internet users preferred content in their native language, and over 500 million people actively consumed digital content in Hindi, Bengali, Tamil, Telugu, Marathi, and other regional languages, far crossing English-first users. E-commerce leaders like Amazon and Flipkart have rolled out vernacular interfaces, edtech platforms have created lessons in local languages, and OTT players such as Hotstar and SonyLIV have invested heavily in dubbed and original content across multiple dialects to deepen engagement.
In this landscape, AI-driven LLMs have played a crucial role by enabling large-scale, real-time translation and content adaptation across languages. However, for brands, the winning formula lied in combining AI efficiency with human insight. Regional content crafted with this balance helped build emotional connection and long-term consumer evangelists.
Challenges that shaped the year
Greater adoption of AI brought increased calls for responsible use, tighter governance, new skill creation, and sharper differentiation. With over-automation creating risks of content fatigue, brands focused on retaining a unique, human voice. These challenges amplified the need for strategic leadership, creative excellence, and strong human oversight, reinforcing that technology works best when guided by people who understand culture beyond algorithms.
The year 2025 reaffirmed that great marketing thrives on a blend of science and soul. While AI enhanced performance and production, the foundations were still built on human insight, strategic vision, and storytelling.
As we head into 2026, deeper integrations of AI in personalization, richer mixed-reality brand experiences, evolving creator partnerships, and more intelligent data-led campaigns are expected. Yet the heart of digital marketing will continue to beat with human creativity.
Note: The views expressed in this article are solely the author’s and do not necessarily reflect our own.
iWorld
Netflix celebrates a decade in India with Shah Rukh Khan-narrated tribute film
MUMBAI: Netflix is celebrating ten years in India with a slick anniversary film voiced by Shah Rukh Khan, a nostalgic sprint through a decade that rewired how the country watches stories. The campaign doubles as both tribute and reminder: streaming did not just enter Indian homes, it quietly rearranged them.
Roll back to 2016 and television still dictated schedules. Viewers waited weeks, sometimes months, for favourite films to appear on prime time. Family-friendly filters narrowed options further, and piracy often filled the gaps. Then Netflix arrived, softly but decisively, carrying a catalogue of international titles rarely seen in Indian theatres and placing them a click away. Old blockbusters and new releases suddenly coexisted on the same digital shelf.
The platform’s real inflection point came in 2018 with Sacred Games, a breakout series that refused to dilute India’s grit for global comfort. Audiences embraced its unvarnished tone, signalling readiness for stories that did not need box-office validation or censorship compromises. What followed was a steady procession of relatable narratives. Competitive-exam anxiety fuelled Kota Factory. College relationships unfolded in Mismatched. Everyday pressures, not grand spectacle, proved bankable.
Language barriers thinned as foreign series arrived with Hindi, Tamil and Telugu dubbing, expanding viewership beyond urban English-speaking pockets. Marketing mirrored the shift. For global releases such as Squid Game, Netflix leaned on regional creators and influencers to localise buzz and make international content feel native.
The library widened beyond fiction. Documentaries stepped out of festival circuits into living rooms. Stand-up comedians found scale. Established filmmakers, including Sanjay Leela Bhansali with Heeramandi, embraced the platform’s long-form canvas. Subscriber numbers swelled to 12.37 million in India, according to Demandsage, and behaviour followed suit. Late-night binges became routine. Friday release rituals loosened. Watch parties turned solitary screens into social events.
Economics demanded adjustment. Early subscription pricing carried a premium aura that deterred many households. Over time, Netflix recalibrated plans to align with Indian spending sensibilities, conceding that accessibility is as critical as content. To extend momentum around marquee titles, the platform also experimented with split-season releases, stretching anticipation and watch time.
The anniversary film, narrated by Shah Rukh Khan, captures the linguistic shift that mirrors the cultural one: from “Netflix pe kya dekha?” to “Netflix pe kya dekhein?” The question moved from recounting the past to planning the next binge. In ten years, Netflix morphed from foreign entrant to familiar fixture, exporting Indian stories abroad while importing global ones home. The remote no longer waits; it chooses, clicks and moves on. In the streaming age, patience is out, playlists are in, and the next episode is always one tap away.
Brands
Delhivery chairman Deepak Kapoor, independent director Saugata Gupta quit board
Gurugram: Delhivery’s boardroom is being reset. Deepak Kapoor, chairman and independent director, has resigned with effect from April 1 as part of a planned board reconstitution, the logistics company said in an exchange filing. Saugata Gupta, managing director and chief executive of FMCG major Marico and an independent director on Delhivery’s board, has also stepped down.
Kapoor exits after an eight-year stint that included steering the company through its 2022 stock-market debut, a period that saw Delhivery transform from a venture-backed upstart into one of India’s most visible logistics platforms. Gupta, who joined the board in 2021, departs alongside him, marking a simultaneous clearing of two senior independent seats.
“Deepak and Saugata have been instrumental in our process of recognising the need for and enabling the reconstitution of the board of directors in line with our ambitious next phase of growth,” said Sahil Barua, managing director and chief executive, Delhivery. The statement frames the exits less as departures and more as deliberate succession, a boardroom shuffle timed to the company’s evolving scale and strategy.
The resignations arrive amid broader governance recalibration. In 2025, Delhivery appointed Emcure Pharmaceuticals whole-time director Namita Thapar, PB Fintech founder and chairman Yashish Dahiya, and IIM Bangalore faculty member Padmini Srinivasan as independent directors, signalling a tilt towards consumer, fintech and academic expertise at the board level.
Kapoor’s tenure spanned Delhivery’s most defining years, rapid network expansion, public listing and the push towards profitability in a bruising logistics market. Gupta’s presence brought FMCG and brand-scale perspective during a period when ecommerce volumes and last-mile delivery economics were being rewritten.
The twin exits, effective from the new financial year, underscore a familiar corporate rhythm: founders consolidate, veterans rotate out, and fresh voices are ushered in to script the next chapter. In India’s hyper-competitive logistics race, even the boardroom does not stand still.
MAM
Meta appoints Anuvrat Rao as APAC head of commerce partnerships
At Locofy.ai, Rao helped convert a three-year free beta into a paid engine, clocking 1,000 subscribers and 15 enterprise clients within ten days of launch in September 2024. The low-code startup, backed by Accel and top tech founders, is famed for turning designs into production-ready code using proprietary large design models.
Before that, Rao founded generative AI venture 1Bstories, which was acquired by creative AI platform Laetro in mid-2024, where he briefly served as managing director for APAC. Alongside operating roles, he has been an active investor and advisor since 2020, backing startups such as BotMD, Muxy, Creator plus, Intellect, Sealed and CricFlex through a creator-economy-led thesis.
Rao spent over eight years at Google, holding senior partnership roles across search, assistant, chrome, web and YouTube in APAC, and earlier cut his teeth in strategy consulting at OC&C in London and investment finance at W. P. Carey in Europe and the US.
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