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10 key mobile consumer trends for 2016

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MUMBAI: ZenithOptimedia has unveiled 10 trends that show how technology will enable consumers to become increasingly mobile in their behaviour, presenting new engagement opportunities for brands.

Building on ZenithOptimedia’s recent research report with GlobalWebIndex – The Mobile Imperative – which found that young people around the world will spend more time accessing the internet via mobile than via all devices combined by 2018, the agency’s 2016 Trends reveal some of the ways in which people will shift to a truly mobile lifestyle.

Entitled ‘Empowering The Mobile Consumer,’ the 10 trends highlight the need for brands to adopt a truly ‘mobile first’ approach to marketing, as mobile moves from becoming just another medium in the mix, to the underlying platform for brand communication.

Trend 1 – From text to speech: Voice search revolutionises the mobile experience

Voice search has been available for nearly eight years now, but few consumer regularly use the facility. However, progress with speech recognition technology – making the facility easier and more reliable – and the move from mobile browsers to apps, is set to drive voice search in 2016. Brands will need to reassess their search strategies to take advantage of the different way in which people vocalise their searches.

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Trend 2 – Go native: Custom-fit content for mobile consumers

With the rise of adblocking and banners becoming increasingly ineffective on mobile, ZenithOptimedia predicts native advertising will become an increasingly important way to engage consumers. Native ads match the form and function of the editorial environment in which they appear and circumvent the increasing adoption of privacy products that strip away banner and pop- up ads. Brands will need to assess the changes they need to make to the creative process in order to make native a key part of their marketing strategy.

Trend 3 – Emojional Intelligence: Brands speak the new mobile language

Emoji – digital images or icons that express an idea or emotion – are increasingly becoming part of the language of the mobile consumer. For millennials, emoji represent the language of now and opportunity. While some people are not interpreting the characters correctly, emoji can transcend cultural and language boundaries and present brands with a new and authentic way to engage millennials.

Trend 4 – The message is the medium: Brands use instant messaging to engage consumers

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As the likes of Facebook and Twitter lose their appeal with millennials and Generation Z, instant messaging apps are set to become the platform of choice as young consumers become more interested in personal relationships with selected groups of friends and family. For brands, instant messaging is about delivering experiences that are more personalised and interactive, and have a higher chance of converting a transaction.

Trend 5 – Humanising m-commerce: Personal shopping goes mainstream

While mobile presents a wealth of new digital opportunity, consumers are becoming dissatisfied with automated recommendation services and are seeking personalisation with a human touch. ZenithOptimedia expects concierge-like services to spread beyond fashion and high-end retail to new categories in 2016, democratising the personal shopping experience. Several high-street brands in Europe are introducing personal styling appointments that are free of charge and can be easily booked via the mobile web. The agency expects this combination of mobile and in-store personalisation to grow in 2016.

Trend 6 – The Mobile Wallet: The rise of a new marketing platform

The Mobile Wallet – technology enabling consumers to pay in-store for products and services with their mobile phones – will emerge as a new marketing platform in 2016. Over the past year or so a host of ‘mobile wallets’ have launched – such as Apple Pay and Android Pay – and these are set to evolve into an effective marketing platform offering both services and brand content. China is leading the way here with mobile wallets offering services related to payments, such as loyalty programmes, bill sharing and coupons.

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Trend 7 – 3 is a Magic Number: 3D printing goes mainstream

ZenithOptimedia believes that 3D printing will revolutionise consumer journeys over the next two years by becoming a faster, cost-effective method of providing consumers with new options to customise products based on their own data. As the technology improves and becomes cheaper, the 3D printing market is expected to quadruple by 2020 (source: Forbes), with China leading the consumer market with annual growth of 173 per cent. For brands, the opportunity is to deliver faster and cheaper products and to provide consumers with a truly customisable brand experience.

Trend 8 – New brand spaces: Retail experiences for the mobile consumer

More brands are making use of temporary physical spaces where consumers don’t just shop, but have shopping experiences. These spaces will increasingly allow consumers to have physical interactions with brands they have discovered or interacted with via the mobile web. Using mobile, shoppers can now shop seamlessly anytime, anywhere, but this rarely gives them serendipity – pop- up spaces enable brands to provide surprise and meaningful engagement.

Trend 9 – Servicing the m-shopper: Deliveries go round the clock

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Online shoppers are now demanding faster and more convenient delivery. ZenithOptimedia believes that new technology and the rise of the sharing economy will allow brands to dispatch deliveries swiftly while fitting in with consumers’ busy schedules. For example, Norwegian start-up Nimber matches travellers with parcels through a location based algorithm, and Shutl offers local deliveries within 90 minutes, using an Uber-like approach.

Trend 10 – Mobile reality: Augmented experiences on the move

ZenithOptimedia believes virtual and augmented reality will become a mainstream consumer experience thanks to the launch of new cheaper headsets and the rise of mobile virtual reality apps. More smartphones are being designed with virtual reality in mind, and mobile devices will become the main driver of VR experiences. VR is already become an entirely new way for consumers to experience video on their smartphones. ZenithOptimedia ran the very first 360 degree video ad on Facebook in the UK for Nestle.

Brands

Netflix India names Rekha Rane director of films and series marketing

Streaming giant bets on a seasoned marketer who helped build Amazon and Netflix into household names

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MUMBAI: Netflix has put a proven brand builder at the helm of its films and series marketing in India, naming Rekha Rane as director in a move that signals sharper focus on audience growth and cultural cut-through in one of its most hotly contested markets.

Rane steps into the role after seven years at Netflix, where she has quietly shaped how the platform sells stories to India. Her latest promotion, effective February 2026, crowns a run that spans brand, slate and product marketing across originals, licensed content and new verticals such as games.

A strategic marketing and communications professional with roughly 15 years’ experience, Rane has spent much of her career building technology-led consumer businesses and new categories, notably e-commerce and subscription video on demand. She was part of the early push that introduced Amazon.in, Prime Video and Netflix to Indian homes, then helped turn them into everyday brands.

At Netflix, she most recently served as head of brand and slate marketing for India from March 2024 to February 2026, leading teams across media and marketing for global and local content portfolios. Before that, as manager for original films and series marketing, she led IP creation and go-to-market strategy for titles including Guns and Gulaabs, Kaala Paani, The Railway Men* and The Great Indian Kapil Show, spanning both binge and weekly-release formats.

Her earlier Netflix roles covered product discovery and promotion in India and integrated campaign strategy to drive conversations around the content slate, product awareness and brand-equity metrics.

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Before Netflix, Rane logged more than three years at Amazon in brand marketing roles in Bengaluru. There she handled national and regional campaigns for Amazon.in, worked on customer assistance programmes in growth geographies and contributed to the go-to-market strategy for the launch of Prime Video India.

Her career began well away from streaming. At Reliance Brands in Mumbai, she worked on retail marketing for Diesel and Superdry. A stint at Leo Burnett saw her work on primary research for P&G Tide, mapping Indian shoppers’ paths to purchase. Earlier still, at Orange in the United Kingdom, she rose from sales assistant to store manager, running a team and owning monthly P&L for a retail outlet.

The arc is telling. As global streamers fight for attention in a crowded Indian market, executives who understand both mass retail behaviour and digital habit-building are prized. Rane’s career sits at that intersection.

For Netflix, the bet is simple: in a market spoilt for choice, sharp marketing can still tilt the screen. And with Rane now leading the charge, the streamer is signalling it wants not just viewers, but fandom.

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Brands

Orient Beverages pops the fizz with steady Q3 gains and rising profits

Kolkata-based beverage maker reports stronger revenues and profits for December quarter.

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MUMBAI: A fizzy quarter with a steady aftertaste that’s how Orient Beverages Limited, the company that manufactures and distributes packaged drinking water under the brand name Bisleri closed the December 2025 period, as the Kolkata-based drinks maker reported improved revenues and a healthy rise in profits, signalling operational stability in a competitive beverage market.

For the quarter ended December 31, 2025, Orient Beverages posted standalone revenue from operations of Rs 39.98 crore, up from Rs 36.42 crore in the previous quarter and Rs 33.53 crore in the same quarter last year. Total income for the quarter stood at Rs 42.24 crore, reflecting consistent demand and stable pricing across its beverage portfolio.

Profit before tax for the quarter came in at Rs 3.47 crore, a sharp improvement from Rs 1.31 crore in the September quarter and Rs 0.39 crore a year ago. After accounting for tax expenses of Rs 0.79 crore, the company reported a net profit of Rs 2.68 crore, nearly three times the Rs 0.99 crore recorded in the preceding quarter.

On a nine-month basis, the momentum remained intact. Revenue from operations for the period ended December 31, 2025 rose to Rs 117.66 crore, compared with Rs 106.95 crore in the corresponding period last year. Net profit for the nine months climbed to Rs 5.51 crore, more than double the Rs 2.18 crore reported in the same period of the previous financial year.

The consolidated numbers told a similar story. For the December quarter, consolidated revenue from operations stood at Rs 45.06 crore, while profit after tax came in at Rs 2.06 crore. For the nine-month period, consolidated revenue touched Rs 133.57 crore, with net profit of Rs 4.49 crore, underscoring the group’s improving profitability trajectory.

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Operating expenses remained largely controlled, with cost of materials, employee benefits and other expenses broadly aligned with revenue growth. The company continued to operate within a single reportable segment beverages simplifying its cost structure and reporting framework.

The unaudited financial results were reviewed by the Audit Committee and approved by the Board of Directors at its meeting held on 7 February 2026. Statutory auditors carried out a limited review and reported no material misstatements in the results.

In a market where margins are often squeezed by input costs and competition, Orient Beverages’ latest numbers suggest the company has found a reliable rhythm not explosive, but steady enough to keep the fizz alive.

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Brands

BCCL profit jumps 53 per cent in FY25 as tax bill shrinks

Revenue rises 4.3 per cent to Rs 10,209.33 crore while deferred tax gain lifts bottom line sharply

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NEW DELHI: Bennett, Coleman and Company (BCCL) has posted a sparkling set of financial results for the year ended 31 March 2025, proving that there is still plenty of ink and gold left in the ledger.

Revenue from operations climbed a steady 4.3 per cent, reaching Rs 10,209.33 crore compared to Rs 9,786.44 crore the previous year. When you sprinkle in other income, which rose 8.9 per cent to Rs 949.36 crore, the total income for the media behemoth hit a healthy Rs 11,158.69 crore.

While the income grew at a modest pace, the bottom line tells a far more dramatic story. The real headline is the 53 per cent surge in annual profit. How did they pull off such a feat? While Profit Before Tax (PBT) saw a gentle nudge upward of 2.7 per cent to Rs 1,610.00 crore, it was a vanishing act by the taxman that really did the trick.

Total tax expenses plummeted by 32.4 per cent, dropping from Rs 468.76 crore down to Rs 316.97 crore. This was largely thanks to a swing in deferred tax, moving from an expense of Rs 156.02 crore in FY24 to a benefit of Rs 39.44 crore this year.

Total income rose from Rs 10,658.55 crore in FY24 to Rs 11,158.69 crore in FY25, marking a 4.7 per cent increase. Total expenses grew at a slower pace, up 3.0 per cent from Rs 9,306.06 crore to Rs 9,581.45 crore. Profit before tax inched up 2.7 per cent, moving from Rs 1,567.02 crore to Rs 1,610.00 crore. However, the standout figure was net profit, which jumped sharply by 53.0 per cent, climbing from Rs 1,042.03 crore in FY24 to Rs 1,594.73 crore in FY25.

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Despite the rising costs of doing business across the globe, BCCL kept a tight grip on the purse strings. Total expenses rose by just 3.0 per cent to Rs 9,581.45 crore. By keeping costs lower than the rate of income growth, the company ensured that the final figure, a net profit of Rs 1,594.73 crore, was nothing short of a front-page sensation.

In a world of shifting digital tides, it seems the BCCL ship is not just steady, but sailing into significantly wealthier waters.

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