MAM

How advertisers have ‘reacted’ to Facebook Reactions

Published

10 years ago

March 2, 2016

MUMBAI: So, the social media giant Facebook has rolled out a whole new range of emoticons for users to ‘react’ with. This has come after the long standing legacy of the ‘like’ button. The new reactions, namely ‘Haha’, ‘Wow’, ‘Love’, ‘Sad, and ‘Angry’, were highly anticipated by the advertising fraternity until Facebook revealed that it won’t be letting advertisers use these new reactions as a way to create targeted ads. For now, reactions would only be counted as additional ‘likes’, meaning that an “angry” reaction would be treated the same as a “wow”.

Though initially put off by Facebook’s decision to keep the new reactions out of their reach, advertisers and digital marketers have found ways around this. What makes these new reactions such a lucrative tool for digital marketers is its immense power to look into consumer insights.

“There is a lot of learning from it on a broader scale, but since Facebook as of now isn’t revealing the exact numbers of ‘angry’ or ‘wow’, advertisers are having a hard time in making the most of it. But, you can actually can see who has liked it or ‘loved’ it if you hover over the new emoticons. Once you physically count that list, you can put a number of it. Though tedious, but not impossible,” points out Isobar India MD Shamsuddin Jasani Aka Shams.

Now why would a marketer go through the trouble of physically counting these reactions? What’s in it for her or him?

“It’s a great tool to understand, learn your consumers for a brand. You can see what tonality and emotions consumers have for content. We can figure out what kind of posts, communication and content that are working with a brand’s TG. Beyond that, the use is still limited and it will take some time before people start using it extensively,” Shams shares, adding that the new offering is all about analytics.

PnB Metlife digital marketing, ecommerce and digitization head Abhishek Rathi too feels that the new reactions can prove to be a powerful tool for marketers like him. Especially for re-targeting of campaigns. The net adoption of these features is what marketers are closely paying attention to, Rathi says. “Right now we have to wait and watch if people are actually using it or not to make a significant difference. Currently the majority of what we can work with on Facebook are likes and shares. Comments can give you some consumer insight but isn’t a huge help. Similarly we need to wait and see exactly how we can use these features in marketing.”

“The first thing that I predict is the number of engagements on the posts going up,” Shams observes, “ It’s not always that you like something, you might really like it, love it, or dislike it. Having more to the spectrum to react with also makes people interact with the site more. Earlier people were restricted by only the dislike button, but now the new emoticons are making engagements go up.”

Given its potential use for brands, media planners especially on the digital front, are contemplating on how to incorporate these reactions under their bouquet of services. Shams feels that reactions have a huge scope when it comes to accentuating data and analytics further.

“Of course the planners, who need to buy the right kind of inventory for their client will have to take the new reactions into consideration. It is still difficult to correlate who liked it or loved it and accordingly bought it, as the analytics are not in place right now,” shared another well-known media planner who wished to remain anonymous.

But it is the creatives or the content creators who can make the most of this new feature. Content creators will be able to gauge what reactions their work is getting and where they need to tweak to get the desired result.

“When we are talking about corporate social responsibility or a social cause, it helps to know how our viewers and consumers are reacting to the campaigns; the emotions behind their likes. It’s the next level of engagement,” says Rathi.

Brands which are most likely to jump on this bandwagon and try out the new Facebook reactions for their campaigns are the youth oriented brands, brands with brand language that lets them experiment and try new things. Citing an example from his own client base, Shams says, “Myntra’s brand Anouk, which we handle, has a communication that many like while others may also dislike. It is very clear in what it wants to say to its audience. These reactions can be a help to the brand. Brands which are steadier in their brand communication will wait and watch first.”

Ecommerce and digital start-up companies will be the next to take the new feature seriously for their marketing. “Then you have the likes of Coke and Pepsi who will soon follow,” Rathi adds. The sport leagues can also be big takers for this new feature, Rathi feels. “The IPLs, ISLs, kabaddi leagues and tennis leagues of the world can make a huge advantage from these as it is an association of pride and entertainment. Anything which involves a whole community will try to make the most of this tool,” he adds.

Another advertiser who wants to stay ahead of the curve is United Beverages Limited. UBL has started to look at how these new reactions can affect its marketing strategy. Not only that, UBL, Marketing SVP Samar Singh Sheikhawat shares that UBL is also keeping the ‘angry’ reaction in mind.

“Brands need to be more responsible and responsive now. We need to be more on the ball, because unlike earlier, the ‘angry’ button can become the new ‘dislike’. Not that it has never happened before. In the real world, there are consumers who like one product, others love the same and there are few who can even hate it. Earlier that emotion seldom got reflected to the brands, but now the game is changing,” he says.

With so much excitement among brands in making use of Facebook reactions in marketing, one has to wonder if it’s ethical to use such data at all. “That’s true. We need to be careful how the information is used and it needs to be monitored well. As a marketer I am thrilled about the opportunities this gives us but personally I am not comfortable with my personal data, likes and dislikes being shared with companies who can make use of such data. But if it is an aggregate that you are sharing, it will not be so much of an issue. Suppose 50 per cent of ‘love’ or 20 percent of ‘angry, etc. From a privacy standpoint I don’t think it’s in the interest of customers to share individual data points.”

Sheikhawat on the other hand has a slightly different perspective. “I don’t see how it can become unethical. The fact of the matter is when you sign up for Facebook. you share your personal data. When you get a new app or service, you let it access your Facebook data, including your preference. When you make any of your reactions public, you are sharing it with the rest of the world. It is already happening and consumers are aware of it.

On a positive note, many marketers also observe that NGOs and campaigns for social causes can get a huge help from the added feature. Several marketers are of the view that if the data is readily available to marketers, consumers who are aware will not adopt the feature as much and therefore its effectiveness even from an aggregate standpoint will go down.

Up Next

Maxus launches Kaleidoscope

Don't Miss

How advertisers have ‘reacted’ to Facebook Reactions

Click to comment

Brands

Netflix India names Rekha Rane director of films and series marketing

Streaming giant bets on a seasoned marketer who helped build Amazon and Netflix into household names

Published

23 hours ago

February 9, 2026

indiantelevision.com Team

MUMBAI: Netflix has put a proven brand builder at the helm of its films and series marketing in India, naming Rekha Rane as director in a move that signals sharper focus on audience growth and cultural cut-through in one of its most hotly contested markets.

Rane steps into the role after seven years at Netflix, where she has quietly shaped how the platform sells stories to India. Her latest promotion, effective February 2026, crowns a run that spans brand, slate and product marketing across originals, licensed content and new verticals such as games.

A strategic marketing and communications professional with roughly 15 years’ experience, Rane has spent much of her career building technology-led consumer businesses and new categories, notably e-commerce and subscription video on demand. She was part of the early push that introduced Amazon.in, Prime Video and Netflix to Indian homes, then helped turn them into everyday brands.

At Netflix, she most recently served as head of brand and slate marketing for India from March 2024 to February 2026, leading teams across media and marketing for global and local content portfolios. Before that, as manager for original films and series marketing, she led IP creation and go-to-market strategy for titles including Guns and Gulaabs, Kaala Paani, The Railway Men* and The Great Indian Kapil Show, spanning both binge and weekly-release formats.

Her earlier Netflix roles covered product discovery and promotion in India and integrated campaign strategy to drive conversations around the content slate, product awareness and brand-equity metrics.

Before Netflix, Rane logged more than three years at Amazon in brand marketing roles in Bengaluru. There she handled national and regional campaigns for Amazon.in, worked on customer assistance programmes in growth geographies and contributed to the go-to-market strategy for the launch of Prime Video India.

Her career began well away from streaming. At Reliance Brands in Mumbai, she worked on retail marketing for Diesel and Superdry. A stint at Leo Burnett saw her work on primary research for P&G Tide, mapping Indian shoppers’ paths to purchase. Earlier still, at Orange in the United Kingdom, she rose from sales assistant to store manager, running a team and owning monthly P&L for a retail outlet.

The arc is telling. As global streamers fight for attention in a crowded Indian market, executives who understand both mass retail behaviour and digital habit-building are prized. Rane’s career sits at that intersection.

For Netflix, the bet is simple: in a market spoilt for choice, sharp marketing can still tilt the screen. And with Rane now leading the charge, the streamer is signalling it wants not just viewers, but fandom.

Brands

Orient Beverages pops the fizz with steady Q3 gains and rising profits

Kolkata-based beverage maker reports stronger revenues and profits for December quarter.

Published

23 hours ago

February 9, 2026

indiantelevision.com Team

MUMBAI: A fizzy quarter with a steady aftertaste that’s how Orient Beverages Limited, the company that manufactures and distributes packaged drinking water under the brand name Bisleri closed the December 2025 period, as the Kolkata-based drinks maker reported improved revenues and a healthy rise in profits, signalling operational stability in a competitive beverage market.

For the quarter ended December 31, 2025, Orient Beverages posted standalone revenue from operations of Rs 39.98 crore, up from Rs 36.42 crore in the previous quarter and Rs 33.53 crore in the same quarter last year. Total income for the quarter stood at Rs 42.24 crore, reflecting consistent demand and stable pricing across its beverage portfolio.

Profit before tax for the quarter came in at Rs 3.47 crore, a sharp improvement from Rs 1.31 crore in the September quarter and Rs 0.39 crore a year ago. After accounting for tax expenses of Rs 0.79 crore, the company reported a net profit of Rs 2.68 crore, nearly three times the Rs 0.99 crore recorded in the preceding quarter.

On a nine-month basis, the momentum remained intact. Revenue from operations for the period ended December 31, 2025 rose to Rs 117.66 crore, compared with Rs 106.95 crore in the corresponding period last year. Net profit for the nine months climbed to Rs 5.51 crore, more than double the Rs 2.18 crore reported in the same period of the previous financial year.

The consolidated numbers told a similar story. For the December quarter, consolidated revenue from operations stood at Rs 45.06 crore, while profit after tax came in at Rs 2.06 crore. For the nine-month period, consolidated revenue touched Rs 133.57 crore, with net profit of Rs 4.49 crore, underscoring the group’s improving profitability trajectory.

Operating expenses remained largely controlled, with cost of materials, employee benefits and other expenses broadly aligned with revenue growth. The company continued to operate within a single reportable segment beverages simplifying its cost structure and reporting framework.

The unaudited financial results were reviewed by the Audit Committee and approved by the Board of Directors at its meeting held on 7 February 2026. Statutory auditors carried out a limited review and reported no material misstatements in the results.

In a market where margins are often squeezed by input costs and competition, Orient Beverages’ latest numbers suggest the company has found a reliable rhythm not explosive, but steady enough to keep the fizz alive.

MAM

Washington Post CEO exits abruptly after newsroom cuts spark backlash

Leadership change follows layoffs, protests and a bruising battle over trust.

Published

24 hours ago

February 9, 2026

indiantelevision.com Team

MUMBAI: When the presses are rolling but patience runs out, even the editor’s chair isn’t safe. The Washington Post announced on Saturday that its chief executive and publisher Will Lewis is stepping down with immediate effect, bringing a sudden end to a turbulent two-year tenure marked by financial strain, newsroom unrest and public backlash.

Lewis’s exit comes just days after the Bezos-owned newspaper announced sweeping job cuts that triggered protests outside its Washington headquarters and a wave of anger from readers and staff. While newspapers across the US are grappling with shrinking revenues and digital disruption, Lewis’s leadership had increasingly come under fire for how those pressures were handled.

The Post confirmed that Jeff D’Onofrio, a former Tumblr CEO who joined the organisation last year as chief financial officer, has taken over as CEO and publisher, effective immediately. In an email to staff, later shared by reporters on social media, Lewis said it was “the right time for me to step aside.”

The leadership change follows the announcement of large-scale redundancies earlier this week. While the Post did not officially confirm numbers, The New York Times reported that around 300 of the paper’s roughly 800 journalists were laid off. Entire teams were dismantled, including the Post’s Middle East bureau and its Kyiv-based correspondent covering the war in Ukraine.

Sports, graphics and local reporting were sharply reduced, and the paper’s daily podcast, Post Reports, was suspended. On Thursday, hundreds of journalists and supporters gathered outside the Post’s downtown office in protest, calling the cuts a blow to public-interest journalism.

Former executive editor Marty Baron described the moment as “among the darkest days in the history of one of the world’s greatest news organisations.”

Lewis defended his record in his farewell note, saying “difficult decisions” were taken to secure the paper’s long-term future and protect its ability to publish “high-quality nonpartisan news”. But his tenure coincided with growing scrutiny of editorial independence at the Post.

Owner Jeff Bezos faced criticism for reining in the paper’s traditionally liberal editorial page and blocking an endorsement of Democratic presidential candidate Kamala Harris ahead of the 2024 US election. The move was widely seen as breaking the long-standing firewall between ownership and editorial decision-making.

According to a Wall Street Journal report, around 250,000 digital subscribers cancelled their subscriptions after the paper declined to endorse Harris. The Post reportedly lost about $100 million in 2024 as advertising and subscription revenues slid.

While the wider newspaper industry continues to battle declining print advertising and the pull of social media, some national titles have stabilised. Rivals such as The Wall Street Journal and The New York Times have managed to build sustainable digital businesses, a turnaround that has so far eluded the Post despite its billionaire backing.

As Jeff D’Onofrio steps into the role, the challenge is stark, restore confidence inside the newsroom, win back readers who walked away, and prove that one of America’s most storied newspapers can still find its footing in a brutally competitive media landscape.